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Fred Anderson Kia of Raleigh

9209 Glenwood AveRaleigh, NC 27617
1-888-328-50281-888-328-5028
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Services and Amenities

  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Make "The Smart Choice" at Fred Anderson Kia of Raleigh where we sell the MOST... 'cause you pay the LEAST! Enjoy the benefits of the Fred Anderson Family Plan with every ... Read more
Make "The Smart Choice" at Fred Anderson Kia of Raleigh where we sell the MOST... 'cause you pay the LEAST! Enjoy the benefits of the Fred Anderson Family Plan with every New Kia that includes, Lifetime Powertrain Warranty, Complimentary Oil Changes and Car Washes for Life!

Why You Should Buy a Used Car From Us

Make "The Smart Choice" at Fred Anderson Kia of Raleigh where we sell the MOST... 'cause you pay the LEAST! Enjoy the benefits of the Fred Anderson Family Plan with every ... Read more
Make "The Smart Choice" at Fred Anderson Kia of Raleigh where we sell the MOST... 'cause you pay the LEAST! Enjoy the benefits of the Fred Anderson Family Plan with every Certified Pre-owned Kia that includes, Lifetime Powertrain Warranty, Complimentary Oil Changes and Car Washes for Life!

Languages Spoken

  • Español

Dealer Disclaimer

Prices do NOT include, Tax, Tags, and dealer fees. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors ... Read more
Prices do NOT include, Tax, Tags, and dealer fees. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Fred Anderson Kia. Call 888-983-0597 or visit us online at Kiaofraleigh.com. Also ask us about the Fred Anderson KIA Family Plan on all New and Certified Kia's, Lifetime Powertrain Warranty and Lifetime oil Changes with Vehicle Purchase.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 126 
albarbe26/26/2015 01:05:35 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Houck
I bought my first Kia from Carol Henderson at Fred Anderson Kia. I don't think i could of had a more pleasant experience anywhere else. I'm completely satisfied with the level of professionalism and customer service that i received the day i purchased my car, as well as the continued EXCELLENT customer service i still receive in the service department. They work with you, and your budget and find something that not only fits your bank account, but your lifestyle as well. Carol has continued to stay in contact with me in order to make sure that i'm still totally satisfied with my car. She is friendly, compassionate, has a great sense of humor, and works for the customer more than the dealership (extremely rare quality). I truely enjoy my car as much as i enjoy the service that i get with it. Go to Fred Anderson Kia, ask for Carol Henderson, you'll thank me later!
Fred Anderson Kia of Raleigh responded to this review
6/29/2015
All of us at Fred Anderson Kia congratulate you on your first Kia and appreciate the opportunity you presented to earn your business! Carole is a great addition to our sales team and we are glad you had the opportunity to work with her. Her ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make her an irreplaceable member of our staff. We will be sure to pass along this great feedback. We look very forward to seeing you again in the future! Best regards, Jeff Simmons
Drama Queen6/24/2015 09:09:02 AM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Amanda Deal
Within just a few minutes of contacting this dealership, we received help from two very professional young people. Although we did not purchase a vehicle from them, their helpfulness and kindness were refreshing. Purchasing a car is stressful at best, and the staff of this dealership was great.
Fred Anderson Kia of Raleigh responded to this review
6/25/2015
Thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has been helpful and accommodating during your experience. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Warm regards, Jeff Simmons
young@heartnRaleigh6/15/2015 04:36:52 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Gregory White
Gregory White greeted me with a smile, and handshake as I entered the KIA showroom. It was the beginning of a great experience. Greg was very interested in my requirements for a new car; first time buying a new car in about 20 years and recently widowed. To be honest, I visited Fred Anderson KIA because I had seen an Optima advertised on line that interested me. It was a used car with low mileage and great value. Never did I dream that I would drive away in a brand new 2015 KIA Forte! Gregory spent lots of time going over critical points with me and understanding my recent situation as a widow. He wanted to make sure I got a safe, reliable, efficient car. The test drive was the best! I was amazed at how responsive and fun the Forte was to drive. I felt like I was 16 years old again, instead of 62! He took time to introduce me to the staff in the service and parts department; friendly faces for future visits. I was treated royally, but I got the impression that Gregory treats all visitors he meets royally! He really sold me on KIA and Fred Anderson.
Fred Anderson Kia of Raleigh responded to this review
6/15/2015
Thank you so much for your business and your kind words. We strive to create a unique car buying experience here at Fred Anderson Kia and I'm so glad to hear that Greg was able to succeed in doing so. We look forward to taking care of you as you service your New Kia Forte over the following years, so don't hesitate to contact me if I can ever be of assistance. So glad to have you as part of the Fred Anderson Kia Family! Best Regards, Jeff Simmons General Manager jsimmons@anderson-auto.com
regular guy6/06/2015 10:14:57 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:some moron at the service desk
I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for “services” that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does. I spent an hour of my time picking up a vehicle that was returned to me in worse shape than I dropped it off in. I was treated incredibly rudely and made to feel like my presence as a customer was a burden to the shop instead of a value, and then got charged a truly unbelievable amount of money for basically nothing get done with my car. Being in customer service myself for ten years and having been to car shops that give a xxxx about their customers, I know exactly how how my experience should have went, but it went very differently. To make up for my inconvenience and the fact that the technicians dirtied up the vehicle, some amount of extra effort should have been put forth to make me feel valued. Clean the inside of the car instead of just the seat, comp my oil change, or perhaps maybe just act like wasting your customers time and damaging their vehicles isn’t how you normally do business. I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for “services” that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does.
Fred Anderson Kia of Raleigh responded to this review
7/01/2015
Fred Anderson Kia is committed to providing high quality customer service in both the sales & service departments. We strive to make your experience here a most pleasant one. Based on your review, we failed to meet that goal. That is very disappointing to us. Through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please contact me directly at your convenience to discuss your visit in detail. I look forward to hearing from you and hope to regain your trust. Sincerely, Jeff Simmons General Manager (919) 785-4511 jsimmons@anderson-auto.com
JayL1476/05/2015 07:51:20 PM
1.0
Overall Rating
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jennifer, Greg, Alex
My wife’s car broke down on Monday, 01Jun2015 and it was not worth it to fix the transmission problem. So we went to look for a used car. We found one at this dealer through our credit union and contacted the dealer. Soon I got an email from Jennifer, the customer care representative. She said the car was still available and come to take a look. We went to there on 03Jun2015. The car looked nice and test drive was good also. The only issues we found were the passenger side headlight has water in it and the heat shield underneath the car damaged. It was raining that day so the seals on the headlight must not be tight so water went in. Then we sat down to discuss the price of the car. As usual with most car sale, the price was expected to negotiable unless specifically stated it is not negotiable. At the beginning, the sales manager sounded that the price was negotiable. I told him that to make it simple, tell me what your lowest acceptable price. But he insist on us to give him a price and my wife gave him a price. Then he went to the office in the back and came in less than a minute. He sat down and showed us some printouts to tell us they were selling the car at a very low price now. He can only sell this car at the price as we saw on the web without even fix the issues we found. At this point, we felt we were fooled. We left the place immediately. When we got home, we sent Jennifer an email to tell our experience at the dealer. She replied and asked us the name of the sales person. I then called her to tell her the details. Soon after, the sales person called me to ask me if we still interested in the car. I hesitated a little, but we really needed a car, so I had some discussions with the sales person and finally agreed on the terms for us to buy the car. The sales person also sent me an email containing all the details of the final price and we agreed that we will finalize the deal at around 5pm next day, Friday, June 05, 2015. On June 05 right after 12pm, I got a call from Jennifer. She told me that they had sold the car to another customer. I told her that I made a deal with them first. But she said they could not honor it because I did not put down any deposit to hold it. At this point, I got really mad because we were fooled again. But later, when I thought about it, I felt I am glad I did not buy the car because I really cannot trust them anymore. When you think about buying a car, especially used car, from this dealer, please think twice or find someone you trust to check the car before buying. This is my nightmare experience with this dealer. You can call Jennifer to verify it and I have all the emails with them to support my story.
Fred Anderson Kia of Raleigh responded to this review
6/19/2015
Fred Anderson Kia is committed to providing high quality customer service in both the sales & service departments. We strive to make your experience here a most pleasant one. Based on your review, you did not share that experience. That is very disappointing to us, and we would like the opportunity to work with you to resolve any issues with your experience at our dealership. Please contact me directly at your convenience to discuss the details of your experience further. I look forward to hearing from you soon. Sincerely, Jeff Simmons General Manager (919) 785-4511 jsimmons@anderson-auto.com
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