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Crossroads Nissan of Wake Forest

11120 Capital BlvdWake Forest, NC 27587-4513
1-888-465-04811-888-465-0481
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Crossroads Automotive Group began operations in NC since 1996... and we started selling thousands of vehicles all over the nation. We have been ranked among the Top 20 De ... Read more
Crossroads Automotive Group began operations in NC since 1996... and we started selling thousands of vehicles all over the nation. We have been ranked among the Top 20 Dealers in the country for the past 10 years, as well as one of the Top Used Car Dealers in the Mid Atlantic region. We own 30 franchises, therefore we have an eclectic mix of vehicles... sometimes very hard to find vehicles.

Why You Should Buy a Used Car From Us

Crossroads Automotive Group began operations in NC since 1996... and we started selling thousands of vehicles all over the nation. We have been ranked among the Top 20 De ... Read more
Crossroads Automotive Group began operations in NC since 1996... and we started selling thousands of vehicles all over the nation. We have been ranked among the Top 20 Dealers in the country for the past 10 years, as well as one of the Top Used Car Dealers in the Mid Atlantic region. We own 30 franchises, therefore we have an eclectic mix of vehicles... sometimes very hard to find vehicles.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.7
    Quality Of Work
  • 3.8
    Friendliness
  • 3.3
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 43 
Cchango76244/25/2016 10:36:14 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:DeAngelo
They were awesome! They were able to negotiate a price on my trade in as well as the price on my vehicle to get me at a payment I wanted to be at. They also paid for two brand new keys to be made since they old owner only gave them a key fob without the valet key inside. I would recommend them to anyone looking to purchase a car and looking for a place that truly looks out for you. The only negative thing I experienced was how high thw gap insurance was. I paid less than half of what they charged me the last two times I purchased it, but overall great experience and got the car I always wanted!
Yo4/22/2016 04:53:29 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Deangelo
Great service. Had a nice experience and thank you guys a lot. I will send people your way. Everyone loves my new car. Thanks alot
Honey08234/07/2016 02:59:04 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Joel Williams, Robert
I woke up the other day with a new car on my mind. Since I had been a Dodge girl all my life I decided to visit Dodge! I was excited about a particular vehicle and I knew that my credit of over 750 would clearly afford me that new vehicle. After 5 hours of back and forth and excuses from my sales person, I left. After I left I decided to go to Nissan Crossroads, I guess you can say that God sent me there! I met some awesome people, no stress no red tape!!! I spoke to a man by the name of Joel Williams who was amazing and honest!!! Even the Finance manager Robert made me feel at home! It took me less than 2 hours to purchase not only 1 but 2 fantastic vehicles The 2016 Roque for me !!! And a 2016 Altima for my husband as a gift!! Joel wasn't pushy, he was easy to do business with, No stress!!! I am now a Nissan Girl!! This place is amazing!!!! Bye bye dodge you are now a thing of the past! Helloooooooo Nissan!!! And by the way they have the best Chocolate Chip cookies!!!
DontBuyNissanJustSayNo3/22/2016 08:41:16 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:They have record, but they're a bunch of scammers, they could care less.
February 19, 2015 José Muñoz Executive Vice President, Nissan Motor Co., Ltd. Chairman, Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Dear Mr. Munoz, In your position of Chairman, Nissan North America, Inc., I challenge you to drive my 2014 Altima, with the whistling going on from the power steering motor, and tell me it's normal, as two of your local dealers have told me. I called the dealer about the noise as soon as I brought the car home and heard the loud whistling noise. It would have been back the next day, however we were going away. This issue is all over the Internet. I also wonder if this is a safety concern, something that deals with the steering of a vehicle? What a mistake we made buying this car, and my only satisfaction is driving it with the sign in the rear windows that reads "Ask Me About My Whistling Power Steering Motor", with my phone number and E-mail address attached. I have explained it to 25 people in person that have asked, and allowed them to listen to the whistling as well. I also explained that Nissan says it's normal. Many have had the typical response I first had: I wanted to drive it through the showroom window! But we’re law-abiding citizens that know our only recourse is what I am doing. They walked away in dismay, convinced there was no way they were purchasing one of them. I have contacted your sham Facebook page, and am always asked to send a "Private Message " to “so and so” to discuss. They'll take a complaint. I'm done complaining. You do the math on the word I'm spreading, and if each of them explain it to ten more people, well, that's all I can do. A little background on us; we left the Toyota family back in the 90's, because a salesman told us he didn't think we could afford a certain car, this after driving Toyotas for over 20 years. We went down the street and bought out first of 5 Maxima’s. Strangely enough, we were going to buy a Maxima in 2015 and just picked this whistler up to hold us over; lucky for us, we got to see the quality noise Nissan now puts out in their 2014 Altima’s. Maybe your company should be called Noise-san? Maybe a new bumper sticker for me, I like it. Needless to say, we're done with Nissan. Seeing the scam perpetuated by the two dealers saying the same thing, almost word for word, “the noise is normal”, can only come from one place, your office. The standard answer is “until Nissan issues a recall, you have to live with it. There is nothing we can do!” What garbage Nissan is producing. We're paying this car off in 2 years, and going back to Toyota, the Avalon to be exact. I guess we should have never left back then, maybe just went to a different dealer. In closing I would like to say that the service writer at Michael Jordan Nissan (where we purchased a new 2008 Rogue SL, for cash, back in 2008) was much more sincere and concerned than the service writer, and the rude mechanic, where we purchased the car from, Crossroads Nissan. I often think back to what my drill sergeant said to us in boot camp; “Son, I don’t ever get mad, I get even!” I still practice the philosophy to this day. I can only try to get even here with dollars and cents, because Nissan doesn’t give a s_ _ t about the consumers. Documenting this issue could prove important down the road for someone; I hope it’s not me! Sincerely, VIN: XXXXXXXXXXXXXXXXX CC: *********************************************************************** UPDATE: I am happy to say that I have personally had a direct influence on 23 people (that I know of, I have talked to hundreds) to not buy a Nissan. I also have heard that Nissan may be putting this power steering motor in all their cars in the next few years. This Munoz guy could care less about consumers, some flunky called and left a message to "call them if there if there is anything else they can do for me; they DID NOTHING! What a joke. ************************************************************************* STAY AWAY FROM NISSAN
Sgigs732/10/2016 06:14:18 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:N/a
I had the worst experience at this dealership and am sad to say I was taken advantage of. I went there to lease a new car and was told all along I could turn in my previous car there which was also a lease. They had me clean out my old car which they also took the plates off of, then after signing all the paperwork for the Nissan they decided they weren't taking my old car and I had to return it myself. They tried to tell me it was no big deal, just drop the car off at the dealership and you'll be good to go. But that was such a lie and they knew it. The fees involved to turn it in were outrageous. Then the next day I tried to take back the Nissan but they refused, said there was no grace period on returning the vehicle. So 4 months later I still have 2 cars because I was completely mislead from the second I walked in that door. And now when I turn in my old car I will still be charged a huge fee that would have been avoided if they took the car like they said they were going to. Don't let them fool you, if it sounds too good to be true it is. Take your business elsewhere or you'll regret it like me.
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Crossroads Nissan of Wake Forest : Wake Forest, NC 27587-4513 Car Dealership, and Auto Financing - Autotrader