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Hendrick Toyota Scion Concord

7670 BRUTON SMITH BLVDConcord, NC 28027
1-888-799-41311-888-799-4131
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  •  Finance a vehicle with us
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    Get your Instant Cash Offer on your Trade-In

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Toyota's President's Award Winner-Toyota of Concord has been rated Excellent in customer service for 25 years. You are guaranteed the best experience with us! To save ti ... Read more
Toyota's President's Award Winner-Toyota of Concord has been rated Excellent in customer service for 25 years. You are guaranteed the best experience with us! To save time and money, please ask for Internet Sales when you call.We proudly serve Charlotte, Concord, Lake Norman, Matthews and the surrounding areas.

Why You Should Buy a Used Car From Us

All of our vehicles are only the best local trade ins. They have been fully serviced, come with a free Carfax history report, and maintenance records. Our inventory is r ... Read more
All of our vehicles are only the best local trade ins. They have been fully serviced, come with a free Carfax history report, and maintenance records. Our inventory is refreshed every day. Please ask for Internet Sales when you call. We proudly serve Charlotte, Concord, Lake Norman, Matthews and the surrounding areas.

Languages Spoken

  • Español

Dealer Disclaimer

All vehicles are sold on an "as-is" basis unless stated otherwise. All prices plus sales tax and shop supplies where applicable. Picture may not represent actual vehicle. ... Read more
All vehicles are sold on an "as-is" basis unless stated otherwise. All prices plus sales tax and shop supplies where applicable. Picture may not represent actual vehicle. Mileage listings are estimates. Some vehicle information and vehicle pricing may be unintentionally missing or inaccurate and we will correct those as quickly as possible but pricing errors and listing errors are considered invalid and may or may not be honored.Price excludes administrative, origination, documentary fees.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.4
    Quality Of Work
  • 4.7
    Friendliness
  • 4.2
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 16 
Kelly12/21/2014 09:50:16 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Bradley Treece,
I took my Highlander in for an oil change and free tire rotation. My very kind and knowledgeable service advisor was Bradley Treece. While my car was being serviced, I was assisted by Tyler Dunmeyer to look at cars on the lot that I may be interested in purchasing. My husband and I were very impressed with his helpfulness and knowledge of all the vehicles. I had been helped previously by Joe Burke but he was off that day. Joe was also very helpful in helping me narrow down my search. Bradley advised us when our car was ready and gave us a complete list of service that may be needed in the future, providing us with a printout as well as an email. He was certainly a pleasure to deal with.
bsulli22758/04/2014 12:48:34 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Vernita Reveron,Donnie Moore,Joe Burke
I contacted this dealership last Monday regarding a 2010 Tundra. I expressed my interest in the truck. My wife was in touch with Joe Burke concerning the truck. My wife did all the leg work concerning my trade in. This was all started at 9 am. By 4pm we still hadn't heard back from Joe regarding financing. Finally I decided to go with my bank for the loan. After I finally tracked down Joe Burke I told him I was coming in to have my truck appraised and look at the Tundra. When I arrived 2 hours later the Tundra was parked under a tree in the corner of the lot. Maybe Joe thought I was not serious about purchasing the truck. I test drove it and looked it over. I told Joe I would return tomorrow with the check from my bank. I returned the next day, Joe said he would have the truck ready in 2 hours. The truck was not detailed and the rims were all damaged due to wheel acid. When I expressed my concern to Joe Burke he got defensive and said "the dents ect.. were there last night". Then as we are finishing the paperwork he tells me that he screwed the numbers up on my trade in so I will have to come out of pocket 40 dollars cash in the finance office. What a joke. The truck was delivered with no detail being done. But the biggest thing was the wheel damage done to all 4 rims from wheel acid in the detail shop. When I brought this to their attention the response was the wheels were already like that. This is a total flat out lie. Im in the process of obtaining the online photos of the truck to prove Im right. Then Joe Burke calls me Wednesday morning to arrange the dent removal, he then proceeds to ask me "Why did I complain to Sonny"? "She doesn't even sell cars". Then when I told him my reasoning for it and asked if he felt he did a good job he hung up on me. talk about a lack of professionalism.
Hendrick Toyota Scion Concord responded to this review
8/16/2014
We appreciate you taking the time to share your feedback and have been working with you behind the scenes to address. Should you have any additional questions or need to contact us directly, please do not hesitate to call704-979-7613, Vernita Reveron, Customer Relations Manager..
alan.houck.127/13/2014 11:18:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Clyde Furr
I've purchased 2 cars from them. Both times I told them exactly what I wanted. They searched their extensive dealer network and found the right car. We agreed on a fair price, they had the car delivered here, and I went to get it. No high pressure dealing. Just a good experience.
Hendrick Toyota Scion Concord responded to this review
7/18/2014
Thank you so much for taking the time to write this great review! We are so happy that you had such a positive experience and wanted to share. Vernita Reveron, Customer Relations Manger
Keith Wolf7/13/2014 09:13:10 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Barry,Mark Higdon
Visited Hendrick Toyota Scion Concord on a recent busy Saturday afternoon. Test drove 2 vehicles, a Prius and a Camry Hybrid and saw several others. Brian Barry was our first contact by phone and we asked for him at the dealership. While Brian finished with a prior customer Mark Higdon assisted us. Both sales reps where helpful and informative. They showed a lot of patience answering our many questions and concerns and did not use high pressure sales tactics. We were able to negotiate a satisfactory price based on multiple internet sites and left with a new Camry Hybrid. We were pleased to discover both models do have a spare tire. While conducting our car search we learned some new hybrid models at other dealerships no longer include a spare tire or have space for them..
Hendrick Toyota Scion Concord responded to this review
7/18/2014
Thank you so much for taking the time to give us this positive feedback! We are so glad you had a great sales experience with Brian and Mark.. We truly appreciate your business and look forward to serving you again in the future! -Vernita Reveron, Customer Relations Manager
cjs1187/07/2014 04:45:52 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Julius Washington
We had an outstanding experience with Hendrick Toyota of Concord. This dealership made it possible for us to buy a beautiful car that we can grow into and have for a lifetime. All the employees were friendly and personable. We must have had over 10 individuals congratulate us on our purchase. I would recommend anyone to purchase their next car from this dealership.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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