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Mike Johnson's Hickory Toyota

435 US Highway 70 SEHickory, NC 28602-5123
1-844-716-05141-844-716-0514
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Business Center
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Excellent Warranty on ALL Cars! Serving Hickory, Morganton, Statesville, Lincolnton, Lenoir and Boone. 2 Years Complimentary Maintenance with All New Car Purchases.

Why You Should Buy a Used Car From Us

Excellent Warranty on ALL Used Cars! Serving Hickory, Morganton, Statesville, Lincolnton, Lenoir and Boone. 1 Year Complimentary Maintenance with All Used Car Purchases.

Dealer Disclaimer

Price excludes administrative, origination, documentary, procurement and/or other administrative fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.6
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 37 
Pat4/16/2015 10:58:40 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Robert Helms
5 Stars to Robert Helms for the courteous manner in which he handled the servicing of my 2004 Highlander. It was discovered that it needed some repair work done and he explained everything in detail and the estimated cost so that I would not be shocked when I came to pick it up!! I appreciate the honesty and the great service I have always received from Mike Johnson's Hickory Toyota over the years.
carolyn4/12/2015 04:34:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Anton Dutton
My 2013 prius was making a strange noise when accelerating. It was hard to describe the sound but Anton told me they would try to fix the problem. After a short wait, I was taken to see the problem...a stick was wedged underneath the car. It was removed, and the technician drove the car again to make sure he had corrected the problem. The car is great once again! Thank you, Anton and technician, for your courtesy, friendliness and competence.
Shelby3/31/2015 10:30:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Josh
I had the best service from josh in service. He was fast and knew what was going on. The tech was knowledgable and honest about what it was going to take.
Aparris3/31/2015 03:48:27 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brandon
Great service appointment, didn't have to wait long and everyone was friendly and willing to help. Very nice waiting area, with friendly and curtious associates
Cris3/21/2015 10:25:38 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Andy, B, Josh, Keith.
Bought a used minivan with less than 70k miles. Everyone was really friendly and nice until I payed. Went to pick it up two days and they didn't perform all the repairs I was promised. Was told that I got the car at a good price and they will not invest more money in it. They didn't provide any paperwork regarding the 3 months 3000 miles powertrain warranty but was told if anything happens to the engine or transmition they will take care of it. Two weeks later started having idle surge problems. Went back and they charged me a diag. fee and wanted to replace the IACV for another $300+. Was told the sensors or valves are not covered under warranty. Went to an independent mechanic and found air inside the cooling system. After bleeding the air out the problem went away. Went back and talk to the manager to obtain more information on warranty. Was told they do not offer anything written on paper. A few days later the car started having the same symptoms. My mechanic found an internal engine gas leak inside the cooling system. Took the car back to the dealer and explained what the problem is. I asked to have the car inspected for a damaged head gasket or crackhead head. Two days later I was charged $300+ and all they did was bleeding the air from the coolant. Again I was told that the head or the head gasket are not covered by powertrain warranty and that they cannot diagnose any further. I called and spoke to a sales rep pretending I wanted to buy a used car. When I asked about warranty details he told me that the head gasket and the gasket would be covered under the 3000 miles powertrain warranty. He even went on to say "we're one of the few dealers that offer good warranty on used cars". After telling him that I have the car in the service department and they don't want to cover the repair, he replied that he is new with the company and he doesn't know all the details about warranty. The website states clearly that the powertrain warranty covers all major engine components and all internally lubricated parts. I will try one more time to talk to the general manager before starting legal actions. Before you buy a car at Mike Johnson, make sure you have all the details about warranty on paper.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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