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Dick Dyer Toyota

240 Killian Commons ParkwayColumbia, SC 29203
1-888-312-18351-888-312-1835
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Dick Dyer Toyota, we offer our exclusive, Nationwide LIFETIME WARRANTY on all our new vehicles YES! anywhere in the US, plus our EXCLUSIVE $1,000 Dick Dyer Advantage a ... Read more
At Dick Dyer Toyota, we offer our exclusive, Nationwide LIFETIME WARRANTY on all our new vehicles YES! anywhere in the US, plus our EXCLUSIVE $1,000 Dick Dyer Advantage and ToyotaCare Service. This is just one way we offer our customers award winning service. Also, with over 12 acres of inventory you are sure to find your perfect Toyota! Call us today at 888-312-1835!

Why You Should Buy a Used Car From Us

At Dick Dyer Toyota we offer an extensive pre-owned inventory, easy financing, nationwide pre-owned lifetime warranty on select pre-owned vehicles, and daily market prici ... Read more
At Dick Dyer Toyota we offer an extensive pre-owned inventory, easy financing, nationwide pre-owned lifetime warranty on select pre-owned vehicles, and daily market pricing to make sure you are getting the best value possible! Call us today to see why so many people have a Dick Dyer Original, 888-312-1835!

Languages Spoken

  • Español

Dealer Disclaimer

Price plus state tax, tag, dealer fee, destination, dealer installed options. All financing offers for well qualified buyers, subject to change. Dick Dyer Toyota/Scion ma ... Read more
Price plus state tax, tag, dealer fee, destination, dealer installed options. All financing offers for well qualified buyers, subject to change. Dick Dyer Toyota/Scion makes no representations, expressed or implied, to any actual or prospective purchaser or owner of this vehicle as to the existence, ownership, accuracy, description or condition of the listed vehicle's equipment, accessories, price or any warranties. Any and all differences must be addressed prior to the sale of this vehicle.
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Dealer Ratings

24-Month Overall Rating
Powered by
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 130 
consumer669/29/2014 12:40:47 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Brian Allison
Purchasing an automobile is stressful these days because of the negative light that car dealers are put under. After receiving your letter and the process of purchasing my car through your dealership I felt the need to reply. I want to first say that the whole experience was not negative nor was it difficult. However, I feel some issues needed to be looked at and may need to be corrected. I noticed a used Suburban on your website and contacted the online sales person. I believe his name was Nick. Through a process of running back and forth over the phone Nick was able to convince a manager to hold the car for one week until I could arrive on Saturday. I am a teacher and football coach and have limited time to travel 3 hours. When I arrived at the dealership I met with Nick and he immediately brought over another sales person who I would now be dealing with. Upon my arrival I was told the car would be cleaned and ready to view. When I arrived the car was far from clean and was not ready to be viewed. It currently was being fixed. I asked that the car be brought out as we needed to start the paper work and return my rental car. This process started at 12:00. The car was brought out to view and test drive. As I went over the car my sales person disappeared and we stood there looking at the car waiting for him for at least 15 minutes until I went back in and asked where he was so we could test drive the car. The sales person affectively came out and we test drove the car. It was apparent he knew nothing about the car, features, buttons, nothing. I, looking back, understand your Toyota Dealership and not Chevy. The next issue took from 12:50 to 3:00pm. Why it took so long is beyond me. I secured financing, paper work and money before I every arrived at your dealership with Nick. The salesperson had not a clue to what was done. It took him running around and looking foolish to find the information that had already been taken care of. Poor communication and customer service became noticeable. However, the real issue was about the windshield. I asked that the cracked and chipped windshield be replaced, as neither the manager, sales person nor Nick knew of these issues. Your solution by the manager was to take 100 dollars off the car and I lie (commit fraud) to my insurance company and have them replace the windshield. Against my better judgment I continued to purchase the car however did not accept this. Your manager said he would replace the windshield with an aftermarket part valued at $200 and not the original $800 windshield. I stupidly agreed to this. However through this process your customer service agent Sarah has been very nice and worked with me as the aftermarket windshield could not be used and they found the proper windshield. However in the next week and few days of owning this car I have noticed that the driver side mirror does not retract in as it should, driver side window now makes a horrible sound when going down, and the dimmer on the passenger side mirror does not work. Had the sales person gone over the features I might be able to have caught these issues. It was not until I was able to review the owner’s manual and learn of these features and realize there was a problem. Not sure if that falls under the old term “buyer be wear”. I am not sure what other issues may soon arise but I have an appointment to have the car looked over. The final issue occurred as I walked out of the dealership I was handed a set of keys, I asked is there another set? The answer was given,” no, sorry that’s the only set you have”. I have affectively now purchased a new set which has cost me another $200. Here again I was never notified of these items. I do not expect the world to be perfect, however I expect honesty, respect and quality customer service. The last vehicle I purchased I was so overwhelmed with customer service that my father, brother and two coaches also went to that salesperson on my recommendation and bought cars. I can say my fiancé, mother and brother in-law who are looking at Toyotas will not be visiting Dick Dyer. Even the letter that was sent to me wishes me the best on my new purchase of a Toyota, I bought a Chevy. I worked for Disney as Director of New Business Development and was trained in quality, honest customer service. I can say the communication, customer service and the proposition to commit fraud have not left me feeling very happy and concerned about what else I might find out about my car. Again, Sarah and Nick were great. I feel horrible for the Salesperson as he was left in the dark about a lot of information and looked confused and affectively wasted my time in trying to find it. I apologize for the lengthy letter. I just wanted to make you aware of these items before I do anything else. Thank you for your time. Best Regards,
Dick Dyer Toyota responded to this review
10/14/2014
Lucas, we appreciate your feedback and are sorry to hear you were not satisfied with your recent sales experience with us. We sincerely apologize for any dissatisfaction you felt, and assure you this is not how we pride ourselves on doing business at Dick Dyer Toyota. We will use your comments to ensure a better experience for all our customers moving forward, and we hope for an opportunity to better serve you in the future!
bowengs6/19/2014 11:27:17 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Daniel Day
I have dealt with Dick Dyer Toyota three times in the past year. I dealt with Daniel Day from day one and I ask for him on every visit. I have purchased vehicles from several dealerships in the midlands and none have impressed me like Dick Dyer Toyota. I cannot say enough about the hard work and complete HONESTY that I saw from my sales person, Daniel Day. He is very young but also very knowledgable about his duties and responsibilities. I hope that Dick Dyer realizes this young man's potential, if they could clone him they would definitely overwhelm all other dealships in the area.
Irene495/03/2014 06:11:34 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Joey McDowell
Mr. Joey is an excellent salesman. He listened to what I wanted and he found it. The price was great and service priceless Thank you so much.
Dick Dyer Toyota responded to this review
5/06/2014
Thank you so much for your kind words, Irene! We are happy to hear you enjoyed your experience working with Joey, and we look forward to seeing you again soon for all your future sales and service needs!
blkqueenalicia5/02/2014 09:58:09 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:James Robinson
This dealership was recommended by my brother in law. The first day we were greeted with a wonderful smile by a new salesperson James Robinson. I believe James (once he really gets his feet wet) will be an outstanding salesperson since he is quite eager to do well. We weren't sure about the car so we left to make some in house decisions and he continued to contact us even after we left the dealership to let us know what was new on the lot and to give us other persuading information. Kudos to the entire team and to the dealership for a job well done. We were very pleased.
Dick Dyer Toyota responded to this review
5/06/2014
Thank you for taking the time to post such a kind review! James is one of the fresher faces to join the Dick Dyer family, but he is already displaying the excellent customer service, friendly demeanor, and expertise we expect from all of our salespeople. We hope your pleasant experience with James will have you choosing Dick Dyer Toyota for all your future automotive needs!
DWilly4/10/2014 01:49:16 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Taylor Scheibler
I recently purchased a new vehicle from Dick Dyer Toyota and had the pleasure of working with Taylor Scheibler. From the moment he introduced himself, Taylor was the epitome of customer service and professionalism. I initially made it clear that I was not necessarily adamant about purchasing a vehicle, but I was interested and wanted to know what the best possible options were for me and my family. Taylor was respectful to my wishes and although there was no guarantee of a sale, he diligently addressed all of my questions and concerns and provided me with additional resources in which to do additional research. This undoubtedly impacted my decision as did his confidence in assuring me that the vehicle I wanted would be delivered to standard. Needless to say, he kept his promise. Taylor’s customer service was just peerless. He also showed genuine care towards my two daughters (2,7) and I can assure you that he will go above and beyond for the customer even after the sale is complete and the paperwork has been signed. His available knowledge and ability to find the answer is indicative of an individual who takes pride in his job and wants to fulfill potential, and is not content with simply recognizing it. I am positive that this is true about the personnel at Dick Dyer Toyota as everyone I came into contact with was helpful, friendly and assertive. If you are considering purchasing a new vehicle, or simply weighing your options and you want a hassle free, customer service driven experience, I implore you to visit Dick Dyer Toyota.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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