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Dick Dyer Toyota

240 Killian Commons ParkwayColumbia, SC 29203
1-888-312-18351-888-312-1835
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Dick Dyer Toyota, we offer our exclusive, Nationwide LIFETIME WARRANTY on all our new vehicles YES! anywhere in the US, plus our EXCLUSIVE $1,000 Dick Dyer Advantage a ... Read more
At Dick Dyer Toyota, we offer our exclusive, Nationwide LIFETIME WARRANTY on all our new vehicles YES! anywhere in the US, plus our EXCLUSIVE $1,000 Dick Dyer Advantage and ToyotaCare Service. This is just one way we offer our customers award winning service. Also, with over 12 acres of inventory you are sure to find your perfect Toyota! Call us today at 888-312-1835!

Why You Should Buy a Used Car From Us

At Dick Dyer Toyota we offer an extensive pre-owned inventory, easy financing, and daily market pricing to make sure you are getting the best value possible! Call us tod ... Read more
At Dick Dyer Toyota we offer an extensive pre-owned inventory, easy financing, and daily market pricing to make sure you are getting the best value possible! Call us today to see why so many people have a Dick Dyer Original, 888-312-1835!

Languages Spoken

  • Español

Dealer Disclaimer

Price plus state tax, tag, dealer fee, destination, dealer installed options. All financing offers for well qualified buyers, subject to change. Dick Dyer Toyota/Scion ma ... Read more
Price plus state tax, tag, dealer fee, destination, dealer installed options. All financing offers for well qualified buyers, subject to change. Dick Dyer Toyota/Scion makes no representations, expressed or implied, to any actual or prospective purchaser or owner of this vehicle as to the existence, ownership, accuracy, description or condition of the listed vehicle's equipment, accessories, price or any warranties. Any and all differences must be addressed prior to the sale of this vehicle.
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Dealer Ratings

24-Month Overall Rating
  • 2.8
    Customer Service
  • 2.7
    Quality Of Work
  • 3.1
    Friendliness
  • 2.5
    Overall Experience
  • 2.9
    Price

Dealership Reviews

1 - 5 of 155 
JonT7/08/2016 09:15:29 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Chris Ayers
I went in to have a 45k service and a replacement key made. I lost a key but purchased the extended coverage plan. - During a prior visit (40k service) I asked about a paint touch up as described in the Dick Dyer 1000 advantage, to be told you have to do that during a week day but that will be no problem. For my 45k service I made it on a week day specifically for that reason. When I get there they told me it was only for the first 90 days of ownership! Not what the salesmen told me when I purchased the car. It is conveniently vague in the $1000 advantage, but counts toward 22.5% of the $1000 Dick Dyer advantage. The paintless dent repair states the 90 day limitation on the flyer. - The sales adviser really recommended that I receive fuel injection cleaning...a recommended procedure I have been skipping out on throughout all of my service he stated. If it was recommended by Toyota they would put it in their maintenance book, I cannot find this requirement, please show me where Toyota recommends this service. - I had several things to do that day so with my service I wanted to get a rental car (also part of the DD advantage) to be told we have none available. - I was notified at 1148 that the key replacement I had was not directly covered by the key replacement program purchased with the extended maintenance plan. I returned the call at 1154 to concur with the purchase with the guarantee that I would be reimbursed. The company they use Agero has yet to reimburse me (8 weeks today). - I was contacted again at 1337 to state my car was ready. I was able to make it back to DD at ~1530. Victor was at lunch so another service manager assisted, he pointed me to the cashier and that was it. I wanted to know what was done with the vehicle and explain the multi point inspection, but he was unable to produce the inspection checklist, but he said everything must be good because it was not attached. I also noted the vehicle was still a bit dirty, the service adviser stated it WAS washed. Clearly it was not. The service adviser started the car and was going to go wash the car but was blocked in. I asked to have a copy of the inspection checklist and told the service manager I would wait in the waiting area. - After 45 minutes I went back out to the service area and found Victor. He went over everything performed and explained how to be reimbursed for the key, great job. As we walked up to the car, it was still running and still not washed! MY CAR SAT RUNNING FOR 45 MINUTES in the bay! Victor immediately took it around to get it washed, but told me it was already washed, he would wash it again. It was not washed before that point. The car was washed and returned to me, I was good to go he said. - I pulled the vehicle to the parking lot and as sat in my car with my new programmed key I noticed the key was not cut. I paid 357 and the key was not even cut! I immediately returned and asked about the key, they said it would be done right away...10 minutes later they come back and say our cutter is down, if you come back Monday we can get the key cut for you. I explained that I leave for overseas for a year on Monday and stated this needed to be done today. They arranged the key to be cut at the nearby Lexus dealer. I asked if they were expecting me and waiting on me. I was told yes. I made my way over to the parts department of Lexus and they had no idea I was coming and looked confused about my request and had to call back and confirm the request. I would feel very uncomfortable sending my wife there for anything during my deployment overseas nor would I feel comfortable recommending anyone to the dealership for anything. I drove the 47 miles one way for the last two years to have my vehicle serviced there in the belief that it was a good dealership, but that thought has faded into a terrible experiences and slow service. Coupled by the pressure on the service managers to produce top rating during any feedback. I am sick of hearing the frightened service adviser thinking that if they do not receive top marks they will be admonished. If you really want top marks provide great service, and take the criticism and use it for positive change. DD is all about scheduling your next appointment and following up with email hoping you are satisfied with your service. I sent the above reply directly to Chris Ayers Service Manager May 26 after his follow up email to my service. No reply...
Angel Seda6/28/2016 03:06:46 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Unkown; someone from service department.
Took my 2014 TACOMA for the 25,000 miles service; Transmission was "replaced" due to mechanical issues. At 29,600 miles took the TACOMA back to service with the same problem and was told that the "NEW" transmission had a oil "leak" ( with no evidence of oil in floor where parked ); they supposedly sealed the leak but, transmission STILL having the same problem explained to service staff than when taken there. Does the vehicle has to be totally unserviceable to get proper repair in this shop ???? I'm willing to call personally to the Toyota Company and address the issue with them. How could a vehicle with less than 30,000 miles could have certain problems; who is going to fix it ???...........Are they thinking because of the "proximity" of the warranty expiration that I'll responsible for the repairs ??.........xxxx NO !!!
Linda 01166/04/2016 03:28:14 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Lionel Hernandez
I am very pleased with my experience! Thank you for all of your hard work and dedication. I will defiantly be returning for future appointments. .
Dick Dyer Toyota responded to this review
6/06/2016
We are happy to learn of your great experience, Linda! We work hard to return your vehicle to you in as great a condition as possible. Thank you for your loyalty, and we look forward to seeing you again next time!
nitshiv5/31/2016 05:59:25 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Ric Player
We had a leased a corolla in 2010 and while returning the lease in 2014 we had still one month lease left and the sales rep offered us a deal on camry and he mentioned that our one month lease on corolla would be waived off and instead i can begin my new lease on the camry. We thought the offer was good and we opted for it, after about 1.5 years in to the lease we are getting calls from collection agency that we have not paid the last month lease on the corolla and we need to pay up ASAP or some legal action would be taken. When we explained this to Dick Dyer guys in their office, they mentioned that they will get back to us ASAP, but they never even bothered to call us. So, invariably we called them and when we did, they were acting as if they were never aware of the deal and that the customer rep who leased us the car is no longer working and there is nothing much they can do. They just give us a cold shoulder. The new bunch of guys operating the finance are non sensitive and non customer friendly. This has been by far the most shocking experience with them and rest assured will never return to them ever again.
Dick Dyer Toyota responded to this review
6/06/2016
We understand your frustration, and appreciate you bringing your concerns to our attention. It is never our intent to provide you an experience that is not up to your level of expectations. Our team would like to work with you to ensure that we can make things right and improve your perception of our dealership as best as possible. To do so, please reach out to Matt Harper, our General Manager, at 803-786-4111 at your earliest convenience. He will be more than happy to address your concerns and ensure we are doing everything we can for you. Thank you for your business, and we look forward to hearing from you shortly.
nitshiv responded to this review
6/08/2016
Hi Matt, I am trying to get in touch with you, but it looks like you are not available. Please let me know when can I contact you. I did talk to someone and he too was not able to help me out. Nitin
nitshiv responded to this review
6/15/2016
Hi Matt, I have called your several times in the past week, you have never called me back, is this the customer service you are providing. Your other representative has mentioned that nothing can be done, but cant you atleast talk to Ric Player who leased us the car and ask for his explanation. It was his responsibility to make sure this thing never happened. I know, you guys don't take these reviews seriously but believe me other buyers will look in to these reviews before coming to your dealership and with a rating of 2.9, I can imagine what other customers might have been through.
Elaine5/09/2016 07:03:21 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Mr Randall
Great job I took my new car in to have its first service. I was greeted propyl and was real happy the way I was treated I was keep in loop they even washed my car,
Dick Dyer Toyota responded to this review
5/10/2016
Thank you, Elaine, for letting us know how your recent trip to our Service Department went! We take pride in making sure that you and your vehicle are properly taken care of. Your business is important to us, and we hope that you will be back in to see us again for your future automotive needs!
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Dick Dyer Toyota : Columbia, SC 29203 Car Dealership, and Auto Financing - Autotrader