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Crown Ford

256 Swain StreetFayetteville, NC 28303
1-866-765-31691-866-765-3169
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Crown Ford of Fayetteville located in Fayetteville, North Carolina. Your Fayetteville, Raleigh, and Goldsboro Ford dealership, proudly serving the cities of Fayetteville, ... Read more
Crown Ford of Fayetteville located in Fayetteville, North Carolina. Your Fayetteville, Raleigh, and Goldsboro Ford dealership, proudly serving the cities of Fayetteville, Raleigh, and Goldsboro, NC.We are the #1 Ford dealer in all of North Carloina. We provide new and used car sales, Ford service, Ford parts at our new car automobile dealerships, auto car financing. Please stop by our new car automobile dealer location in Fayetteville.

Why You Should Buy a Used Car From Us

Crown Ford of Fayetteville located in Fayetteville, North Carolina. Your Fayetteville, Raleigh, and Goldsboro Ford dealership, proudly serving the cities of Fayetteville, ... Read more
Crown Ford of Fayetteville located in Fayetteville, North Carolina. Your Fayetteville, Raleigh, and Goldsboro Ford dealership, proudly serving the cities of Fayetteville, Raleigh, and Goldsboro, NC.We are the #1 Ford dealer in all of North Carloina. We provide new and used car sales, Ford service, Ford parts at our new car automobile dealerships, auto car financing. Please stop by our new car automobile dealer location in Fayetteville.

Languages Spoken

  • Español

Dealer Disclaimer

Price plus tax, tags, and $539 dealer administrative fee on approved credit only.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.2
    Quality Of Work
  • 4.5
    Friendliness
  • 4.3
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 87 
ruincredit1235/08/2015 08:56:10 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Pete (General Manager)
I received a payment bill in the mail for a 2015 Ford Focus but, I have not purchased a car. The car was purchased at Crown Ford by someone else but on my credit. I contacted Crown Ford and they accidentally clicked on my name because I was still in their database from 2008. Scary Right! This happened in Feb and just got resolved in April and I had to fix it myself with no help from them. So, if you want to protect your credit, do not give them any personal info or you will be at risk too! PROTECT YOUR CREDIT AND STAY AWAY FROM CROWN FORD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
satisfied4/29/2015 03:15:27 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Demaris Lias, KJ Keith Johnson
Demaris Lias is an excellent salesman. Very professional and well mannered. Very informative and knowledgeable about the vehicles being sold. I am a previous Ford customer and will continue to be as long as there are salesmen like Demaris Lias. Thank you Demaris for the wonderful experience.
Crown Ford Fayetteville responded to this review
5/15/2015
Thanks for the 5 star review! Please let us know what we can do for you during your next visit and we look forward to seeing you soon. Best, Pete Macey, General Manager
Phone Tech4/20/2015 05:54:18 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mario
I went in to the dealership to look at the new Ford Mustang. I was greeted by a salesperson Mario. I had told him I wanted the whole sale of the vehicle not to exceed a 2 hour window which he did diligently. (Excellent job Mario, but I still haven't heard from him about the factory paint defects on my car and what ford plans on doing to fix it.) When I went to the finance office I found the payments to be much higher than agreed upon. Apparently a "special" service plan was tacked onto the bill worth several thousand dollars. After refusing the paperwork, the finance manager took the time to remove the bloated services from the agreement and we finalized the deal. A bit shady at the time of signing, but I'm not new to buying cars so I keep a eye open for hidden fees and services. The real issue is after I bought the car. I had a security camera system installed in the vehicle for insurance purposes. After the system was installed the airbag light came on. The air restraint system is very sensitive to touching or moving the wiring under the dash. Well my car has a bumper to bumper warranty so I made a appointment to have the code cleared. The appointment was on a Monday which I promptly showed up for. At this point, I was turned away by the service department due to a large amount of vehicles that had been "left" at the dealership before they opened that morning. Frustrated I left and made it the point to come later on a day that they would not have many vehicles so the work I needed completed would be in and out quickly. That day was today 4-20-15. I went into the service department for a second time explained the issue and was told I would be charged $100 dollars to clear the code on my car. I explained that the light should not have come on in the first place from having a camera system installed in the car and I was told its my fault so I will have to pay. This is the third time in three months I have had poor service from this dealership. The previous dealership I came from did everything in they're power to aid the customer. I will not be returning to Crown Ford. I will take my business elsewhere. I work In customer service, one on one with people everyday and my advice to the service department guy's that sit at the desks. We the customers pay your company, in turn your company pay's you. We are most important in your day. No matter what the situation. Especially something as simple as clearing a code that takes less than five minutes. A good rule of thumb: One good experience will tell one to three people, One bad experience will tell dozens of people.
Crown Ford Fayetteville responded to this review
4/23/2015
Thank you for taking the time to leave your feedback. Customer satisfaction is our top priority, so I sincerely apologize that your experience was not up to par. I would like to speak with you personally in hopes of rectifying the situation and restoring your faith in our dealership. Please contact me at 910-498-0497. Best, Pete Macey, General Manager
tom14/14/2015 11:59:41 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dwight Shoe, Cari Sanchez, Mark, & Colen
Having had a real bad experience with another Dealership" I was apprehensive about buying another vehicle, Dwight Shoe and Cari Sanchez were very helpful and a delight to deal with. It's nice to know that there's still a Dealership out there that still believes in and practices great customer service!
Crown Ford Fayetteville responded to this review
4/14/2015
Thank you for the 5 star rating! I'm glad to hear that we were able to make your experience with Crown Ford a positive one and we look forward to working with you again in the future. Best, Pete Macey, General Manager
Renata4/09/2015 02:06:02 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Andrew Happ
My recent purchase of a vehicle was out of necessity, I had in my mind what I wanted and what I could afford. I never thought I would find a vehicle that would fit in both categories. Andrew Hall was amazing, he took the time to help find the right vehicle for the best available price. He was very helpful and knowledgeable, he made my experience as a first time "new" car buyer from Ford, a pleasure and not a chore. Andrew Hall went above and beyond to get the car I wanted and located accessories that would personalize my vehicle of choice. I am very satisfied with my recent pur chase of a 2015 Ford Fusion, I would recommend Andrew Hall to all my friends, coworkers and family..
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