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Neuwirth Motors

219 S College RdWilmington, NC 28403
1-844-600-57751-844-600-5775
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Services and Amenities

  • Service Centers
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Our services include trusted Chrysler, Jeep, RAM and Dodge car repair, original Chrysler, Jeep, RAM and Dodge parts, professional auto body repair and financing to help ... Read more
Our services include trusted Chrysler, Jeep, RAM and Dodge car repair, original Chrysler, Jeep, RAM and Dodge parts, professional auto body repair and financing to help our customers purchase the car of their dreams. Call Neuwirth Motors or come visit us in person. We're conveniently located at 219 South College Road, Wilmington, NC. We offer Guaranteed Credit Approval, Low Interest Rates, little or No Money Down, first time buyers program,and military discounts. www.neuwirthmotors.com

Why You Should Buy a Used Car From Us

Neuwirth Motors offers quality new and used Chrysler, Jeep, RAM, Dodge and Fiat vehicles in Wilmington, Jacksonville, Rose Hill, New Bern, Topsail Beach, Sunset Beach, Ca ... Read more
Neuwirth Motors offers quality new and used Chrysler, Jeep, RAM, Dodge and Fiat vehicles in Wilmington, Jacksonville, Rose Hill, New Bern, Topsail Beach, Sunset Beach, Carolina Beach, Kure Beach, Camp Lejeune, Burgaw, Whiteville and Myrtle Beach! Models include but are not limited to the 300, Town & Country, Grand Caravan, Nitro, RAM, Grand Cherokee, Patriot and Wrangler. Please visit www.neuwirthmotors.net.

Dealer Disclaimer

* MSRP is the Manufacturer's Suggested Retail Price (MSRP) of the vehicle. It does not include any taxes,title, admin/doc fees or other charges. Pricing and availability ... Read more
* MSRP is the Manufacturer's Suggested Retail Price (MSRP) of the vehicle. It does not include any taxes,title, admin/doc fees or other charges. Pricing and availability may vary based on a variety of factors, including options, dealer, specials, fees, and financing qualifications. Consult your dealer for actual price and complete details. Vehicles shown may have optional equipment at additional cost.
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Dealer Ratings

24-Month Overall Rating
  • 1.0
    Customer Service
  • 1.3
    Quality Of Work
  • 1.4
    Friendliness
  • 1.0
    Overall Experience
  • 1.8
    Price

Dealership Reviews

1 - 5 of 8 
6dbarnes6411/18/2014 03:32:26 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Alan Thomas
I bought a new Jeep Liberty in 2009 from Neuwirth Motors in Wilmington NC. It was supposed to come with full size spare. The sticker and paperwork confirmed this. I noticed a week later that it was a donut and called the dealer. The dealer refused to give me the full sized spare I paid for until I called and wrote Jeep Corporate. Service since then has been horrible. Long waits, unnecessary repairs suggested. Today I replaced all 4 tires at Costco and asked for the best one to be put on as the spare. Costco told me that the spare was a different size (wrong size) wheel. I learned today that what Neuwirth did back when I bought it was they took the wrong size spare off one of their used Jeeps and put it on our new Jeep. I learned this today from their own service person who actually printed the internal paperwork for me. Because it is underneath, I could not see the wheel size, just that it was a full size tire. Today the General Manager, Alan Thomas, refused to give me the proper spare size, the one I purchased years ago. The GM would not even come out to face me. He hid in the back until I gave up and left. I obtained the home email of the owner from a friend and just emailed him, John Gillilan. We have three Jeeps. We bought one at Neuwirth (mistake), one at North Point Jeep in Winston-Salem (a great dealership), and one used. We do not service the Jeeps in Wilmington NC because Neuwirth's reputation, and our experience there, is so bad. We want a safe spare wheel that matches our wheel size. We paid for this in 2009. We were tricked and deceived with a used one that does not fit by the same dealer. We are not feeling good about Neuwirth. People need to know how bad they are. Within hours of this event today we had heard from three friends who had horrific service stories about Neuwirth. We are not alone.
apietrafesa10/22/2014 09:46:31 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:general manger and sales manager
I bought a car last month. On day 2 it made a noise and I bought the car in. On day 4 the car was bought into service. They said the noise was the transmission and then they changed their mind so they order me a transmission (doesn't make sense). They said it was a new transmission. When my husband went to test drive my car, he looked under the hood and saw that it was a rebuilt transmission since there was black glue all over the transmission. When he showed it to the mechanic, he said that was how Chrysler sends all their transmissions. They also overflowed the transmission (very bad, could hurt the transmission) to quiet down the noise. When they took out the excess fluid you could hear the noise. I was also told that all Dodge Avengers make this noise. When I complained that the car was still making the noise after the car being in the shop for 4 weeks, I was told by the sales manger that their mechanics have spent enough time on my car and that i had to live with the noise or I could go to another mechanic. I told them I had a warranty with them. I was also in a loaner. When I put in a complain to Chrysler in Detroit, they told them that I had to bring back the loaner that day or they were calling the police to report the car stolen since the pernit was expired. I was told to keep changing the date. When they did offer to exchange the car, I was told the value of my car went down $6000 . I told them I drove the car for 4 days and they had the car for 4 weeks. They said that was the value of the car and if I didn't like it I could go somewhere else. These people could not tell the truth if their life depended on it. I also left a message for the owner to call me but he has never returned my cal either. I would never get another car from this place again.
mslowery6/09/2014 07:35:38 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:james, robin
Brought my new Fiat in california, just moved here. called service to schedule a appointment for a oil change and tire rotation my appointment was for 1pm, arrived at 12:50 and was then told its first come first served, Are you kidding me then whats the xxxxxx point of a appointment. it gets better alright my car gets pulled out at 1:40, so im thinking im going to be done soon, well xxx no apparently it takes 35 minutes to finish the paper work!! called to complain with service manager i left a message and never got a return phone call. this place is a complete joke!!
RK123412/30/2013 09:32:56 AM
1.0
Overall Rating
Quality Of Work
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Justin
I took my car in for repair and they told me they worked all day and could not find the problem. The service tech told me he checked my car out himself and even checked it again right before I picked it up. When I picked up my car, the service tech said it must have fixed itself. When I got in my car, I did not even fasten my seat belt, but immediately went back in and got the service tech and showed him the very obvious problem. Although I was not charged , I feel they actually did not even look at my car and I feel lied to. Now I do not trust them or know what to do to get my car fixed. They had my car 2 days for this. This was not warranty work but a repair I was ready and willing to pay for. I am also surprised at their practice of no paperwork, signature authorizing work, or receipts. When I called on day 1 to check on my car, I did not feel like a welcomed customer. I was merely checking on my car and not pressuring for it as I have a second car to drive. I just needed my car fixed.
PeterLinquist10/15/2013 09:20:01 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:All Employees!
Neuwirth Motors in Wilmington NC is the worst company I have ever dealt with in my life! I don't know if the people working there are really incompetent or if they just don't know what customer service is? My wife purchased this car brand new and within the first 15k miles it had to have engine mounts replaced, lower control bushings replaced, the interior is tearing at seams, A/C has leaked water and soaked the interior flooring causing mold to grow in the carpets, windshield brackets where put on wrong from the factory, and more! I understand that mistakes happen and things brake but this is ridiculous! Fixing all these problems could be better if the Employees at Neuwirth where easier to deal with! For example when they (Neuwirth) fixed the interior that was damaged they put in the wrong part, which if you are colored blind I could understand but it wasn't even the right color!! Do they not check their work? Or better yet have a "manager" checking to make sure job was done right? The water the A/C leaked on floor still has not been replaced? Problems all around! So if you are thinking of buying a new or used car from them think again! Unless you enjoy being frustrated and being treated with NO respect than Neuwirth Motors is for you. If you are a normal human being then STAY AWAY FROM Neuwirth!!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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