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Hendrick Toyota Scion of Wilmington

5640 Market StWilmington, NC 28405
1-888-973-89201-888-973-8920
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Hendrick Toyota of Wilmington, our goal is to ensure that all of our customers are completely satisfied. Our team consists of true professionals dedicated to our custo ... Read more
At Hendrick Toyota of Wilmington, our goal is to ensure that all of our customers are completely satisfied. Our team consists of true professionals dedicated to our customers. We challenge ourselves every day with standards of excellence to maintain customers for life. We are proud recipient of the President's Award. It is the highest honor a dealership can receive from Toyota, and is only awarded to those dealerships who have demonstrated a commitment to Customer Service.

Why You Should Buy a Used Car From Us

At Hendrick Toyota of Wilmington, our goal is to ensure that all of our customers are completely satisfied. Our team consists of true professionals dedicated to our custo ... Read more
At Hendrick Toyota of Wilmington, our goal is to ensure that all of our customers are completely satisfied. Our team consists of true professionals dedicated to our customers. We challenge ourselves every day with standards of excellence to maintain customers for life. We are proud recipient of the President's Award. It is the highest honor a dealership can receive from Toyota, and is only awarded to those dealerships who have demonstrated a commitment to Customer Service.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes administrative, origination, $649 Documentary, procurement and/or other administrative fees.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.9
    Quality Of Work
  • 3.8
    Friendliness
  • 3.7
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 42 
jgurley42/27/2014 01:35:06 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kristine
I recently purchased a 2014 Toyota 4Runner SR5. The sales associate I worked with was Kristine. She was a very effective communicator and through utilizing this attribute quickly narrowed down the vehicles and options I was most interested in without wasting my time. The sales process went very well from start to finish and I am happy to say it was due mainly to her strong work ethic, product knowledge and yearning to please the customer. I will recommend this dealer to friends and family due to the knowledgeable and courteous staff. The reason for not giving a great mark falls on the detail / service department. Upon receipt of the vehicle my wife and I observed what appeared to be several drops of hard glue like drops on the driver side windows and paint along with an approximate 6 inch scratch on the front left quarter panel. I understand that I purchased the vehicle on a Sunday and the appropriate personnel may not have been working and I am in the process of getting that rectified. All in all it has been a great experience and I hope to continue to work with the dealership in the future. I will add another review upon the completion of getting the above listed discrepancies resolved in order to evaluate their customer service and attention to detail. R/S Justin Gurley
ctupper2/24/2014 10:28:10 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Katrina (Sales Associate), Jack Morgan (Retail Operations Director
May 2013 my husband and I purchased a 2013 Toyota Sienna from Hendrick Toyota of Wilmington, and we were incredibly pleased with the buying experience. So about a week ago we returned to buy a 2006 Toyota Sienna to have as a second vehicle. We did not shop around, we went straight to Hendrick, because we greatly appreciated their previously excellent level of customer care. The sales associate, Katrina was curt with me and failed to acknowledge me throughout the transaction. Afterward, she text messaged my husband from her private cell phone on two occasions. On top of her already unprofessional behavior, this was not okay with me. I called and spoke to Jack Morgan, Retail Operations Director, about the experience. He was incredibly rude and tried to blame the displeasure on my marriage and said it is accepted within the industry to text message customers. Then get a business line to do so! I guarantee that I am not the only woman that would not appreciate a female text messaging her husband, regardless of what the "industry" finds acceptable. He offered no empathy for how such treatment might make a customer feel after spending, well over $44,000 cash at their business! I then called to speak to Doug Thompson, General Manager. I was informed that Mr. Thompson was in that day and I could leave him a voicemail. It has been three days, and I have yet to hear from Mr. Thompson. Ironically enough, my husband totaled our 2013 Toyota Sienna yesterday. Based off of our most recent experience with Hendrick, I would rather spend well over market value for a vehicle than give them our business ever again. What a disgraceful way to treat returning customers!
luther smeilus9/15/2013 05:03:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:all are great!
Great Dealership.... Very nice and knowledgeable service department. I would suggest this group of employees to anyone. The wwaiting room is great too! Best Regards Luther Smeilus
Imlovinlife7/03/2013 03:59:58 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Don't know
We walked in ready to buy a car & even though there were several people standing around not one acknowledged. Had to ask someone about a car we were interested in & they said they only had one & pointed outside. After looking at the car we had to go back in to find someone to get the keys to open it up. We passed on that but when we showed interest in another car nothing from the sales person. We are a very presentable middle-aged, middle class+, couple. We left upset and headed to Stevenson Mazda where we were welcomed and bought a car.
ccannon247/03/2013 11:30:32 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kris H
My husband and I had a great experience. We received an awesome price for our 2013 Toyota sienna, which is great for our growing family. We will use this dealership again!
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