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Hendrick Toyota Scion North Charleston

7151 Rivers AveNorth Charleston, SC 29406-4608
1-877-754-91871-877-754-9187
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Services and Amenities

  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

__We Can Find Your Ideal Ride!__ Being the largest Toyota Dealer in the state of SC allows us to have a very Large Inventory, especially of hard to come by vehicles like ... Read more
__We Can Find Your Ideal Ride!__ Being the largest Toyota Dealer in the state of SC allows us to have a very Large Inventory, especially of hard to come by vehicles like Prius and 4Runner! __Family-Like Customer Service!__ We take pride in establishing relationships with our customers beyond the sale across the life of your vehicle! __FREE Hendrick Lifetime Powertrain Warranty on Every New Vehicle Sale__ We're DealerRater.com certified and the top-rated dealer in the area!

Why You Should Buy a Used Car From Us

__We Can Find Your Ideal Ride!__ We carry over 100 used vehicles on our lot at all times plus we have access to over 70+ Hendrick Dealer's Invetory. We like to say we o ... Read more
__We Can Find Your Ideal Ride!__ We carry over 100 used vehicles on our lot at all times plus we have access to over 70+ Hendrick Dealer's Invetory. We like to say we offer One-Stop Shopping. __Family-Like Customer Service!__ We take pride in establishing relationships with our customers beyond the sale across the life of your vehicle! __We're one of the Highest Rated Dealers in the Southeast!__ We're DealerRater.com certified and the top-rated dealer in the area!

Languages Spoken

  • Español

Dealer Disclaimer

All Prices exclude tax, tag, title and registration, and include dealer closing fee. It is the customer's sole responsibility to verify the existence and condition of any ... Read more
All Prices exclude tax, tag, title and registration, and include dealer closing fee. It is the customer's sole responsibility to verify the existence and condition of any equipment listed. Neither the dealership nor Autotrader is responsible for misprints on prices or equipment. It is the customer's sole responsibility to verify the accuracy of the prices with the dealer. Pricing subject to change without notice.

State-Issued Dealer License Number

35473
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 245 
elsita4/15/2015 08:10:00 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shelly Grimes
Very professional kind and considered.i will never go elsewhere again love the service I had a bad experience with other dealer in the past but she
Hendrick Toyota Scion North Charleston responded to this review
4/16/2015
Thank you so much for sharing your awesome experience at Hendrick Toyota North Charleston. We appreciate you and your business and look forward to seeing you on the service drive. Welcome to the Hendrick Toyota Scion North Charleston Family. Vickie Ricciardi ECom Director.
asmurray4/06/2015 09:49:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Stephen Andrew Bagwell
I visited this location Saturday Apr 5, 2015. Andrew Bagwell was my service advisor, and as always he provided excellent customer service. My Toyota Tundra was delivered at the promised time Andrew stated. The quote was as explained. I would definitely recommend Andrew as a Service Advisor to anyone looking to have their vehicle serviced at this location.
Hendrick Toyota Scion North Charleston responded to this review
4/07/2015
Thanks so much for the 5 star review. Andrew is a very valuable member of our team as your comments suggest. I will make sure he reads your review. We appreciate you and your business and look forward to seeing you on the drive again. Vickie Ricciardi ECom Director Hendrick Toyota Scion North Charleston.
Mark Henrion3/31/2015 09:10:48 PM
3.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Strom Altman
My wife and I recently bought a new 4Runner from this dealership. We loved our salesman, Will Smith, made a thousand dollar down payment, and signed papers on February 14th, 2015. Over a month later, we still did not have our car. Below is an e-mail I sent to the General Sales Manager, Richard Sommer, on March 10th. It details some of the complications we had with our purchase. "Richard, I left you a voicemail on Tuesday night, but I also wanted to send you an e-mail to try to let you know my thoughts. I have Cc'ed my wife and Will Smith on here as well just so everyone is on the same page. On February 14th, my wife and I signed an agreement with your dealership and made a $1,000 down payment to purchase a new 2015 4Runner with the XP package. You did not have one with all the features we wanted on the lot, but we were assured that if we signed that day, that it would only take a couple days to get the one we wanted. The paper we signed even had COUPLE DAYS handwritten on it. Will Smith was our salesman and we felt great about buying a car from him. It was very comfortable working with him and he was not too pushy. Well, the following week, February 16th to be exact, I talked to Will and was told that there had been some complications and the new ETA on the car was March 10th. Today I called Will and found out that our vehicle is not here and that your dealership does not actually know when it will come in. Clearly, telling us you could get the vehicle we wanted in a couple days was just a ploy to get us to sign on the dotted line. We are now coming up on a month and we still do not know when (or if) we will get our vehicle. Can you understand why we feel like we are getting jerked around by a dishonest business here? When we signed that paper, we were agreeing to purchase a specific vehicle at a specific price with the understanding we would have it in a couple days. This agreement has not been honored by your business, and I would like some form of financial restitution for the hassle. If this is not possible, I expect our $1,000 back and will find another dealership who is willing to sell us a $40,000 vehicle. Thank you for your time." I felt as though this e-mail was very fair in explaining our situation and justifying why I was frustrated. What kind of response did I get? Nothing. Zero. No call back, no e-mail. Absolute silence. Our vehicle finally came in, over a month later, and it was explained to me over and over again how it came from Japan and had to have some extra features added at port, yet no one will answer when I ask why we were told the car had been located and we could get it in a "COUPLE DAYS" when it was not even in the country. This dealership straight up lied to us and refuses to admit it or make it right. I never did hear anything back from Richard Sommer, even though the day we made our initial down payment he came by, introduced himself, gave us his card, and told us to call him if we had any questions or concerns.
Hendrick Toyota Scion North Charleston responded to this review
4/06/2015
Thank you for sharing your experience. I have passed this on to my upper management. It is my understanding that Richard did finally reach out to you. Please let me know if you have any additional concerns. Vickie Ricciardi ECom Director Hendrick Toyota Scion North Charleston.
Queen,b#13/31/2015 10:59:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Howard Gebhard
From the minute the salesman came to my car he treated me with respect and courtesy as if I was a close friend. Super impressed!
Hendrick Toyota Scion North Charleston responded to this review
3/31/2015
Thank you so much for the 5 star review. Sounds like Howard treated you like a Queen. We appreciate you and your business and look forward to seeing you on the drive again. Vickie Ricciardi ECom Director Hendrick Toyota Scion North Charleston.
Erik3/25/2015 08:24:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shelly Grimes,Brad Hoffman
This is the second car I have bought from Hendrick Toyota. Shelly and Brad were very helpful making the car buying expirence very enjoyable. I highly recommend this dealership if you are in the market for a car!
Hendrick Toyota Scion North Charleston responded to this review
3/26/2015
Erik, thanks for sharing your awesome sales experience at Hendrick Toyota North Charleston. We agree that Shelly and Brad are great assets to our team. We appreciate you and your loyalty and look forward to seeing you on the service drive. Welcome AGAIN to the Hendrick Toyota Scion Family. Vickie Ricciard ECom Director Hendrick Toyota Scion North Charleston.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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