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Rick Hendrick Dodge Chrysler Jeep Ram

1468 SAVANNAH HWYCHARLESTON, SC 29407-7821
1-877-418-69011-877-418-6901
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We want to thank you for shopping Rick Hendrick Dodge Chrysler Jeep for your next new Chrysler vehicle. We have millions of dollars in inventory of our new Dodge Ram, Cha ... Read more
We want to thank you for shopping Rick Hendrick Dodge Chrysler Jeep for your next new Chrysler vehicle. We have millions of dollars in inventory of our new Dodge Ram, Charger, Nitro, Avenger, Dakota, Durango, Caliber and Grand Caravan as well as Jeep Wrangler, Grand Cherokee, Patriot, Compass, Liberty, Commander and Chrysler Town and Country, Sebring, 300's and more. Inventory changes every day! Thousands in rebates and often 0% financing available on most products. Ask For INTERNET!!

Why You Should Buy a Used Car From Us

We want to welcome you to the Rick Hendrick Dodge Chrysler Jeep family. We have over 62 dealerships across the nation. All of our pre-owned vehicles have been put through ... Read more
We want to welcome you to the Rick Hendrick Dodge Chrysler Jeep family. We have over 62 dealerships across the nation. All of our pre-owned vehicles have been put through a rigorous 168 point inspection. We have a customer satisfaction score of over 97. We are five star and we will prove it! Ask For INTERNET!!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 4.0
    Quality Of Work
  • 4.0
    Friendliness
  • 3.7
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 175 
mother3711/17/2014 02:40:21 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Jarvis,Harry Evans
In 2011, Myself, my daughter, and my daughter in-law to be went on a mission to buy me a car. After going from dealership to dealership and finding that women were not taken seriously when trying to buy a car. We were practically tossed aside or ignored. I was about to give up and just let my husband buy me a car. My daughter talked me into one more dealership, so we stopped at Rick Hendrick on Savannah Hwy. We met Mr. Jeff Jarvis. He made us feel so welcomed, He worked with us for hours that evening. He helped us find a car that met all our needs. It was the 2011 Dodge Journey with all the bells and wistles. He did not pressure us to sign on the dotted line that day. I knew I would be back because of his kindness. About 2 weeks past and I came back and I purchased that car. I have also purchased a 2011 Dodge Durango and My husband has purchased a 2013 Dodge Ram 1500. Also Harry Evans in the service department has been great to work with, such a wonderfull employee.
oferhubara10/02/2014 08:00:45 AM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Not sure who I dealt with
Purchased a new promaster from another dealership in Charlotte (since Rick Hendrick would NOT negotiate) tires were off balance when drove it to Charleston, took it in 1st thing Monday morning, the 1st sentence out of service guy "we wont get to it for a day or 2 " nice welcome. I agreed (didn't have much choice) on wed afternoon (3 days later) have NOT heard anything, so I tried to call the dealer after 10 minutes of call going back to receptionist it just kept ringing. found a direct number talk to a guy in service ,after he put me on hold he said " he is checking it now I will give you a call back in 20 minutes." it is now Thursday morning 5 DAYS that my truck has been at the dealer for TIRE BALANCE and still never heard back from them. this is about the WORST service I ever received anywhere ( oh and I own a service company for 30 years so I think I know a little about service)
Lisaganzzer9/17/2014 10:26:36 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Young lady with long reddish hair, sorry can't remember her name
I had to have the tie rods replaced (warranty work) on my car after noticing substantial noise and movement. The parts ordered and made an appointment. when dropping the car off at 9am only the lady handling us could help. They then proceeded to discuss our case and how they couldn't believe they were covering the cost in front of us even though it was a chrysler issue. When she finally came to help it took some time to realize who we were and what was needed. We asked if we could have a rental so my husband wouldn't have to drive me to work 45 mins away. They said no. Rentals are only offered after 8 hrs. After 3pm I called the dealership to get an update and they promised it would be completed by the end of day. At 5pm I called back and again no issue with completing the work. At 5:30pm I received a call saying there was an emergency and the mechanic had to leave and then asked me if they could give us a rental. Now I ask you why did they wait till the end of the day to complete my car since it was dropped off early morning. Had my husband not taken a day off of work to resolve I would have had a very long day. By the time they called to offer a rental my husband and I were stuck in Charlotte traffic and couldn't get back in time to get a rental. I had to remind them we could not waste another day on something that was not our fault and I mandated a resolution. So they said they would continue to complete the job and leave the keys under the mat so we could pick it up after hours. We didn't have a choice because we both had to work the next day. We also discovered they only only replaced 1 of 2 tie rods even though they acknowledged it was a typical issue with the 200's. No call, no followup. However we did fill out a survey and respond to a service call from a 800 number with again no follow up. Now we are waiting to see how long it will take before the other tie rod gives us issues and how much it will cost us. The final straw....TODAY I WENT TO GET MY TIRES ROTATED AT DISCOUNT TIRE AND THEY FOUND I WAS MISSING A LUGNUT!!!! Hendrick was the last to touch my car. I drove around for 2 months + missing a lugnut on the front wheel. This is not the first issue with hendrick. A few months prior we took in my 200 to get the tires rotated and balanced. At 7pm we picked up the keys and left to go home. We didn't make it out of their parking lot before we realized something bad was wrong with a front tire. We took it back and they said everyone had gone home and to bring it back the next day meaning we had to drive with an an enormous amount of vibration. (Another day missing work!). The next day it was discovered the tire had a broke belt. REALLY!! I ask how they didn't know there was an issue with the tech and machines and allowed us to drive on it. They did replace the tire as a 'courtesy' only after my husband pushed the issue. Because of the horrible service and safety issue I will not return nor recommend hendrick. Shame on you!
mzwright8/28/2014 10:18:32 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Todd Salzer
I was trying to trade in my car for something new, reliable, and with warranty. They gave me a charger and let me take it home like it was a solid deal. I had the car for two weeks when I got the call the deal did not go through so I had to return the car. That's not even close to the bad part. I go to get my car back and it's STRIPPED. I had installed a touch screen radio with GPS, dvd,etc. I also had a back up camera with monitor. A all of which were torn out. The seats were all out of place and the wiring in the car was torn up. They first tried to throw a measly $400 at me. They also tried to insinuate I came back and took the stuff out. I was completely in tears and upset I was being treated this way. Then they gave me $800. I reluctantly took it. They made me feel worthless. They never apologized or accepted any kind of responsibility. No one sincerely cared that my car was destroyed in their lot! Then after leaving the car started acting funny and the dash board was dinging and going crazy. Thankfully another dealership took it as trade in, but of course I didn't get as much for it because of the condition. I've never been made to feel this way in my life. They think throwing money Will make me feel better but it really made me feel worse like that's what I was out for.
gerardwrght7/24/2014 05:42:46 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Serena Gossett
From start to finish great service, professionalism and very good to my family and myself. I want to thank Mr. Hazell and all that were involved in getting my deal done in a stress free environment. This is a well ran dealership with very professional salesman and woman.
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