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Stokes Mazda

3570 Ashley Phosphate RdNorth Charleston, SC 29418
1-866-930-80511-866-930-8051
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Stokes Mazda is family owned and operated. It is our goal to make every customer and employee feel they are a member of our Automotive Family. Automotive Excellence is ... Read more
Stokes Mazda is family owned and operated. It is our goal to make every customer and employee feel they are a member of our Automotive Family. Automotive Excellence is our only way of life.

Why You Should Buy a Used Car From Us

Stokes Mazda is family owned and operated. It is our goal to make every customer and employee feel they are a member of our Automotive Family. Automotive Excellence is ... Read more
Stokes Mazda is family owned and operated. It is our goal to make every customer and employee feel they are a member of our Automotive Family. Automotive Excellence is our only way of life. We have one of the finest selections of pre-owned vehicles in the Southeast. All of our vehicles have been thoroughly inspected and serviced.

Dealer Disclaimer

Prices do not include destination charges, dealer add-ons, tax, license or $399.50 Administration Fees. Pre-Owned Vehicle prices are subject to change based on actual rec ... Read more
Prices do not include destination charges, dealer add-ons, tax, license or $399.50 Administration Fees. Pre-Owned Vehicle prices are subject to change based on actual reconditioning costs. Contact us for more information.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.7
    Quality Of Work
  • 4.6
    Friendliness
  • 4.3
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 43 
ColonelMike6/30/2015 04:09:37 PM
5.0
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ed Seyles and Dexter Riffe
In between myself, my wife and our daughter, we have made 4 purchases in the last 5 years and the staff and management of Stokes Mazda have gone above and beyond in their customer service and our treatment during the purchase process. Ed Seyles, the Sales Manager, and all the sales professionals were friendly, respectful and helpful. We have used the service department and have had nothing but good experiences. I would recommend this dealership to anyone!
Disappointed6/07/2015 09:01:53 PM
2.5
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Heather #8220
Do not believe them when they tell the diagnostic charge will go to the repair, it's a lie, and the worst part is we told them what was wrong and they still ran and charged us, after the repair of what we had told them was wrong they didn't apply the charge and take it off the amount of the repair. Oh yea, and they try to sell you a battery, guess they do this frequently. Have been a long time customer as I have a 2003 Mazda 6, just lost my business........
LYNN3/24/2015 02:18:43 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:THE GENERAL MANAGER, BUBBA SYLES
I would not recommend this dealership to my worst enemy, We were lied to and cheated. I am a mother who was helping her young son purchase his first vehicle, and the general manager told us he would honor his salesman word of putting new tires on the rear of the truck. we signed a "we owe you form' for the tires but it somehow got lost in the paperwork. Now we are told the agreement never existed even though we have three witnesses that overheard the deal. clearly "honor" is not in practice at stokes Mazda on Ashley phosphate road.
averylites110/20/2014 07:37:05 PM
3.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:John Culley
I have purchased two cars from this dealer . I was pretty happy till the last service. I had the service guy walk out and show me my air conditioner air filter in the cabin of the car. It had pine straw on it. He said we are running a special this week, 40.00 bucks to replace it. I said no thanks I can do that myself. On the Internet dealers across the country are charging $80.00 to $100.00 bucks for this, so I guess that was a deal??! I looked it up on the Internet and had a filter shipped to my house for $12.00 bucks by the time I walked out to my car. Just changed it in about two minutes . Thanks stokes for placing the filter back in with all of the pine straw laying on top of the filter . If you turned it upside down it would have fallen off. Also tell your tech that he put the little door back on incorrectly and it was not creating a vacuum in the system . I fixed it!!!
ezrashonor738/09/2014 09:34:23 PM
2.0
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Stephanie Schwerin,Chuck Meyer
I called regarding a certified pre-owned Mazda CX-9 and made arrangements to view the vehicle Friday afternoon, August 8, 2014. I made the three hour drive from the Upstate, and the vehicle was fortunately, as described, clean and relatively blemish free for a 2011 model unit. Knowing what I want, what I should expect to pay, fully understanding auto finance, FICO, etc. there was nothing left to do but quickly finalize the numbers and head back to the Upstate...A 60 minute, maybe 90 minute ordeal if things were busy, and away I go back up I-26.... Well, not quite... The "internet department" apparently exists in theory only at Stokes Mazda, as I was passed off to a cordial, seasoned, regular salesman with a newbie trainee handling the secretarial and "gopher" tasks. (not a problem, but not exactly what I was expecting either) Now time to talk business, I was first presented with a list of additional fees in the form of the infamous "first place finish mop-n'-glo" for some ungodly ridiculous amount as well as the $399.50 administrative fee, which was already "supposed" to be included in my (not so) "special internet price" (hint: print out the vehicle of your choice, and on the very last line of the last page of the E-brochure it clearly states that this fee is already INCLUDED in your internet price... $399 savings for reading the fine print). Having caught this "oversight error" I was finally presented with the numbers which were close to what I had expected in the beginning, without all the silly additional dealer profit items and subtle overcharges. I wonder how many people have been charged twice??? Quite a few, I'm sure. (did any regulators, attorneys or perhaps Mazda corporate just catch that???) Satisfied that everything was acceptable, we now begin the arduous task of signing and initialing all of the disclosures, warranty info, insurance verification, carfax data, etc. All is well....WRONG!!! Mere moments before going to the finance office to do the title and finance work, I am now told that despite all of the certified pre-owned documentation that I have already been given and signed off on.... If I really really truly want the vehicle to have the CPO warranty, an additional $900 would be due above and beyond the "special internet price" that all parties have thus far agreed to. Now apparently MAZDA corporate thinks this vehicle is ALREADY CPO, as this vehicle is advertised on their corporate nationwide CPO website as already having this coverage in effect. However, Stokes Mazda apparently chooses to do the old bait and switch shell game and advertises their prices NOT including this additional CPO fee, which is suddenly remembered at the very last moment after the customer is too emotionally involved in the transaction to see what just transpired before them. Not me, however, as I have bought 14+ vehicles that I can remember in the last 18 years or so... Naturally I have heard and seen it all so there really isn't a new trick that I'm not prepared for. Having endured all I intended to endure, I made a fast exit out the door. I will never know what further escapades the F&I office had lying in wait for me, not that any of it would be something I couldn't remedy by refinancing back home. Truly a shame, as I really liked the car, but I will not reward the type of behavior I experienced with my time and money.
Stokes Mazda responded to this review
9/30/2014
I am so sorry that you feel this way and that the negotiation was not to your liking. We always try to work a solid and benefiting negotiation for our customers. Our intentions were not to make you feel this way nor give you a negative experience.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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