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Nalley Volkswagen

1550 Mansell RoadSuite 300Alpharetta, GA 30009
1-855-204-20751-855-204-2075
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more informati ... Read more
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

Why You Should Buy a Used Car From Us

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more informati ... Read more
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

Dealer Disclaimer

Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory ... Read more
Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory listed is subject to prior sale. Please consult dealership personnel for details.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.3
    Quality Of Work
  • 4.5
    Friendliness
  • 4.2
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 64 
Disappointed8/05/2016 09:01:56 AM
2.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jerry Mccoy
Went to nalley VW dealership to purchase my leased car. They added $300 to payoff. Then the paperwork comes back adding in $599 plus $98 for "electronic" processing. So an additional thousand. The price of the car seemed to increase every time he left the office. Then, given a car to drive while my car was inspected. I went about a mile and the gas light came on. Very sad. Will not buy a car from this dealership in the future or refer anyone.
pannonia4/25/2016 11:04:57 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jerry Mccoy,Gerald Flowers
Our salesman was Jerry McCoy and would definitely recommend working with him. Jerry made the process of buying a car less grueling by being very personable and friendly while always remaining professional. The dealership is clean and organized; they have a play area for smaller kids, a waiting area, kitchen with refreshments etc. The finance person was also very professional and helpful, patiently answering all questions regarding paperwork, warranty options etc.
Happilyeverfuture3/20/2016 04:47:43 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Lindsey Mills
Lindsey Mills is a VERY kind, personable, knowledgeable staff member! It is so nice to meet a classy and respectful salesperson!! She deserves a bonus! Sincerely, James
Nalley Volkswagen of Alpharetta responded to this review
3/22/2016
Hello and thank you for taking the time to review Nalley Volkswagen. I take a lot of pride in team so I am thrilled to hear that Lindsey made such an impression on you. Please feel free to reach out if you have any questions or need anything else. John Prattes, General Manager
cmcleod2/25/2016 11:04:30 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Nathan Slocum
Purchased a new 2015 Passat TDI from Nalley VW. Have taken it to them for the first three oil changes / service appointments. (these are free from VW) After the first oil change, the oil pan plug that had not been tightened by the service tech fell out and dumped all of the oil onto the street. Was going slow, and got the car turned off without damage. Had to tow the car back to Nalley for them to replace the drain plug, and re-fill the oil. Second oil change was drama free after I reminded them about the first one. Just had the third oil change / 30K service completed yesterday, and on the way home, the oil warning light came on...checked the oil, and Nalley had OVERfilled the oil by 1/2 a liter... which can damage the engine. I removed the excess oil with an extractor (I change my own when it's not free), and oil warning light is off... that's 2 out of 3 service experiences with Nalley VW that were wrong. AVOID GOING TO NALLEY VW FOR ANY SERVICE.
Nalley Volkswagen of Alpharetta responded to this review
3/14/2016
Hello and thank you for bringing this to my attention. I understand your frustration and apologize for your experience in our service department. Providing thorough and attentive service is our top priority so I regret that was not the case for you. Please call me at 678-710-3441 so that I can learn more about your experience and how I can make things right. John Prattes, General Manager
Excustomer2/16/2016 03:54:49 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Lindsey Mills
Lindsey Mills is the most disrespectful - non customer oriented "Sales" person I have ever encountered. If you are looking for problems .... then Lindsey Mills is the right person to work with!!
Nalley Volkswagen of Alpharetta responded to this review
3/02/2016
Hello and thank you for your feedback. I take great pride in my team and their exemplary customer service so I am very disappointed to hear about your experience in our dealership. Please call me at 678-710-3441 when you get a chance so that we can discuss this matter in greater detail. We appreciate your business and are eager to make things right. John Prattes, General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Nalley Volkswagen : Alpharetta, GA 30009 Car Dealership, and Auto Financing - Autotrader