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Nalley Kia

7849 Mall PkwyLithonia, GA 30038
1-844-539-07341-844-539-0734

Services and Amenities

  • Factory Authorized Service Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Nalley Kia in Lithonia, GA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the ... Read more
Nalley Kia in Lithonia, GA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Why You Should Buy a Used Car From Us

Nalley Kia in Lithonia, GA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the ... Read more
Nalley Kia in Lithonia, GA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Dealer Disclaimer

* While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please ve ... Read more
* While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Nalley Kia.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.4
    Quality Of Work
  • 4.6
    Friendliness
  • 4.4
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 53 
Helper8/18/2016 03:49:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:John Breedlove
I would really recommend these services because they treat you well especially John Breedlove He helps so much when it comes to my special car
R. Jones8/09/2016 11:02:31 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John Breedlove
By far this is the best car buying experince I have ever had, Thanks to my sales associate John Breedlove @ Nalley Kia, He was simply grate! He was very customer friendly answering all my question and concerns. I told him what I wanted and he delivered. He made the process very easy, smooth, and time friendly. I drove in at 2:30 pm in a 2007 model car and left at about 6:30 pm in a brand new 2016 Kia Optima. John stayed with me right up tll the time I drov out after signing of my fianacing document John took time to even help me set up my bluetooth connection to my phone and explain and show me how to operate some of the many great options that come in my Kia Optima. I definitely without a doubt recommend to anyone that's looking for a great deal and great car buying experience to go and see sales person John Breedlove at Nalley Kia @ Stonecrest.
Courtney5/25/2016 08:58:06 AM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ali Salaam,John Breedlove
My mother and I were in three times in one week, keeping both John and Ali at work well after the quitting time. They both were very patient and informative with both of our questions. We never felt rushed or pressured at any time to make a decision or leave. They both gave us multiple options to work with and ended up very happy with our final deal. I would definitely recommend both of them to anyone. They were very professional and accommodating to all of our needs. They both had wonderful customer service! I would definitely recommend anyone to both of them and this dealership. Thank you again for everything you did and continue to do to help us!
Derry5/12/2016 06:48:47 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Carlton Foreman,Dave Brown
As soon as we pulled in we were greeted by Carlton. He was very friendly and gave great customer service. He introduced his GM who was also great. He even helped us personally with our paperwork. He went above and beyond to make our sales experience a good one. Staff is very friendly. Just an overall great experience.
NalleyKiaSucks4/04/2016 11:02:23 AM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Chad Dalton
On 3 separate visits, I've had 3 separate incidents at this 1 location. 1 visit, the technician had broken the window guard on my vehicle and instead of telling me, they prolonged my visit in an attempt to try to find one and replace it w/o my knowledge but because they no longer made the ones on my vehicle, they finally had to tell me and explain what happened and they replaced them w/some that were nowhere near the same. They were a lot smaller/shorter than the ones that were previously on my vehicle and really didn't serve the purpose. Yeah, they were designed for my make and model but defeated the purpose. The sunlight shines in my vehicle. 2 other visits entails me coming in for the purchas 4 new tires (spending over $500) and brake service (spending over $200) and BOTH times, mysteriously, the center wheel caps were missing. The 1st time, their excuse was that the tabs on the center wheel caps are very thin and they fall off. Really? I've had my vehicle for over 9 years and have replaced my tires every 1 1/2 - 2 years and my brakes & rotors as needed, and have NEVER had a service provider lose a center wheel cap. It was a bunch of "BS" but I purchased another 1 the 1st time and the 2nd time I get the same story and finally the Service Mgr Chad said they would replace it and it'll be in the next week. I've been calling and strangely enough, he's never available nor is the Gen. Mgr. Have left messages for a return call but phone calls have gone ignored. While receiving service, the staff were polite and courteous. Don't get me wrong but the follow up and taking responsibility for something that they did wrong is not good customer service. I only started going to Nalley Kia because I moved closer to that location. I've decided to return to the location to where I purchased my vehicle and was having my car serviced, Southlake Kia. I can no longer deal with a company that takes their customers complaints as a joke.
Nalley Kia responded to this review
4/05/2016
Thank you for taking the time to leave your review. I apologize for any inconvenience you experienced on our behalf while visiting our service department or miscommunication you experienced with our customer service. I would like to discuss these issues with you in further detail, if you would contact me at 678-374-3820 at your convenience. David Brown, General Manager
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Nalley Kia : Lithonia, GA 30038 Car Dealership, and Auto Financing - Autotrader