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Nalley Toyota of Stonecrest

7969 Mall ParkwayLithonia, GA 30038
1-855-787-40761-855-787-4076

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Nalley Toyota Stonecrest in Lithonia, GA, also serving Near Conyers and Covington is proud to be an automotive leader in our community. Nalley Toyota Stonecrest will main ... Read more
Nalley Toyota Stonecrest in Lithonia, GA, also serving Near Conyers and Covington is proud to be an automotive leader in our community. Nalley Toyota Stonecrest will maintain our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you!

Why You Should Buy a Used Car From Us

Nalley Toyota Stonecrest in Lithonia, GA, also serving Near Conyers and Covington is proud to be an automotive leader in our community. Nalley Toyota Stonecrest will main ... Read more
Nalley Toyota Stonecrest in Lithonia, GA, also serving Near Conyers and Covington is proud to be an automotive leader in our community. Nalley Toyota Stonecrest will maintain our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you!

Dealer Disclaimer

* While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please ve ... Read more
* While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Nalley Toyota Stonecrest.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 77 
Board head 12/20/2014 11:01:12 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shavon Roach
Shavon was very helpful in every way.. She made shopping for a car very peaceful and easy. From the time we met until the time I left.. I knew I would recommend all my friends and family to this dealership because of my experience with Ms Shavon.
anazsims12/10/2014 09:32:35 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Ray Lawson
My experience at Nalley Toyota was pretty sad. When we first arrive at this dealership, there was someone to great us. He said hello to us and directed us inside to the lady I spoke to on the phone. Which she then told us the guy that brought us in will be our salesman. So he sits us down ask us a few questions, shows us the vehicle I wanted, shows us how it works, and now we go on the test drive. While on the test drive he answers a call through the cars Bluetooth system. It was one of his buddy's that apparently was coming to the dealership to meet him. That's when we lost the salesman undivided attention. When we get back to the dealership, he says hello to his friend that shows up. We get to the desk the salesman asks us a few more questions, and asks how much we want to pay a month on this vehicle. We tell him how much our budget will allow, and he's like "realistically" you can't get that price for that car.He's like let me give you time to think. so then we go up $50 more, and that was pushing our budget. He comes back showing us why we can't get that car for that price. Again "realistically" you can't get that car for that price. Let me let you guys think about it. meanwhile when he's "letting us think about it," He's going to talk to his buddy! This smug salesman throughout the whole time acts like he makes enough money in a year that if he doesn't sell this car to us, it won't hurt him. Point blank he never negotiated a price, and we end up leaving. He didn't even try to get us in a older model, another vehicle, nothing. Could care less. Now is when you see what kind of people work there. My husband was pretty disappointed at how the salesman didn't even try to get us in a vehicle, so he writes a review. That was the Monday. The Friday he gets a response form Curtis general manager asking my husband to contact him. My husband calls. Curtis was in a meeting the receptionist says. He will call my husband back. The general manager didn't even have the decency to call. The Saturday night my husband gets a call, and it's the salesman who didn't even give a crap when we were there, but now because my husband writes a review, he calls to argue with him. then hangs up the phone on my husband when my husband wasn't feeding into his nonsense. So the whole time I left the situation alone, cause he obviously is not a good salesman so why should I stress. Well when my husband got that call the Saturday night, I was pissed! What kind of business are they running? the employee can call the customer to argue with him??? So I call, and ask to speak to Curtis the "general manager". I get the receptionist. She says he's on a sale, and she will have someone call me back tonight. Guess what people.... INEVER got a call back. Not only are the people at Nalley Toyota rude, and disrespectful, they could care less about what the general public has to say. That is my experience with this dealership at stonecrest mall. By the way. There were three other Toyota dealers that were willing to work with me for the price I was asking, and they were very friendly.
marc42012/03/2014 07:09:33 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Ray Lawson
Ray lawson did not do any thing to help me wife out at all with negotiation with price on the car he did not try to get us in a prius all ray was about is commission
Nalley Toyota Stonecrest responded to this review
12/08/2014
Marc, Thank you for the feedback. I apologize your experience with Ray Lawson fell short of a perfect experience. I would like to discuss the details of this in further detail. Please contact me at 678-710-8386 at your earliest convenience. Kurtis Johnson, General Manager
KGiles199010/29/2014 09:12:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Lonnie McNear Greg Webster Raeanne Levy
My latest visit with Nalley Toyota of Stonecrest was perfect! It's a great friendly environment, and the employees show that they care about the customer and lookout for their best interest even if they can't help. I feel that showing that you really don't care about the competition is good for business!!! At Nalley Toyota of Stoncrest I would assume that competition is the last thing on their because they make their customers first priority! Thanks for everything we'll be back!!!
paulbenners10/29/2014 06:29:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Maxwell
This was my first service visit to Stonecrest Toyota (October 27, 2014). I did so because of Reggie Demande - who I know to be as a forthright honest person - who does an outstanding job representing this Toyota dealership. During the course of my service experience I had a number of pleasant and productive exchanges with Chris Maxwell. I was very satisfied with my service experience. And, it was a pleasure dealing with Reggie and Chris. I'll be back for service with these guys.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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