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Billy Howell Ford Lincoln

1805 Atlanta HwyCumming, GA 30040
1-888-730-48441-888-730-4844
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Family Owned and Operated for Over 35 Years! In September 1977 Billy Howell Ford Lincoln Mercury and Featherlite Trailers was built on the principles of providing a high ... Read more
Family Owned and Operated for Over 35 Years! In September 1977 Billy Howell Ford Lincoln Mercury and Featherlite Trailers was built on the principles of providing a high level of genuine caring and personal service. We consistently provide all customers with their ultimate expectation; a positive and memorable experience and exceptional customer service.

Why You Should Buy a Used Car From Us

Family Owned and Operated for Over 35 Years! In September 1977 Billy Howell Ford Lincoln Mercury and Featherlite Trailers was built on the principles of providing a high ... Read more
Family Owned and Operated for Over 35 Years! In September 1977 Billy Howell Ford Lincoln Mercury and Featherlite Trailers was built on the principles of providing a high level of genuine caring and personal service. We consistently provide all customers with their ultimate expectation; a positive and memorable experience and exceptional customer service. TOYS FOR TOTS DROP OFF CENTER!

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes tax, tag, title and Warranty Rights Act fees.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 125 
lancereid74/23/2015 08:32:22 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Randy Mankovitch,Dudley Bentle
I have bought several cars over the years using Randy; this week I purchased my 5th car. My family has developed a personal relationship with him over the years and it is such an awesome feeling knowing I can send my wife and kids to the dealership and feel like I have a family member watching and taking care of them. Randy does not stop assisting once the sale is done, he remembers your face and name and is always willing to help regardless the task. A true gentleman and friend, thanks! *I just wish he would learn to come down on his pricing a little, just some corrective criticism. You know I am just kidding!!!!!!! Dudley Bentle, in finance, is an okay guy...sometimes....kidding again!!!!
Billy Howell Ford Lincoln responded to this review
4/24/2015
On behalf of Billy Howell Ford Lincoln, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. Randy is a valued member of our team and it is a delight to know that he has helped to proudly represent our dealership throughout your purchases. Please continue to visit us whenever you have questions, and we will continue to provide great service. Best Regards, Brenda Howell | bhowelllaye@howellford.com
Tabel144/23/2015 02:09:56 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bruce Castleberry,Randy Mankovitch
My wife and I hit about 10 different lots over the weekend and then stopped at Billy Howell Ford. Randy met us at the door. While other dealers left us hanging and with little or no service, Randy walked with us, step by step, all over the lot to take care of us. We found what we were looking for in a 2009 Ford Focus. Randy was great to work with and we will be back again! You will also like working with Bruce Castleberry, the Finance Manager. I bought a Ford Explorer Limited from him in 2000 that is still running like a bandit. It has 282,000 miles and has no end in sight. I love my Fords and we love working with Billy Howell. Billy, we love you and we need You! Thanks again, Tim Abel
Billy Howell Ford Lincoln responded to this review
4/24/2015
Thank you so much for sharing your experience with us, Tim. We are happy to hear you were able to find what you were looking for including standard-setting customer service from Randy, Bruce and the rest of our team. Thank you for choosing us for your automotive sales and service needs and we look forward to meeting all your future needs the next time you need us. Best Regards, Brenda Howell | bhowelllaye@howellford.com
sneville474/11/2015 10:08:17 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Randy Mankovitch
I went into the dealership on a beautiful Saturday afternoon looking for a new 2015 Ford Escape. I met with Randy, who was extremely friendly and professional, and he walked me out to the lot to show me some of the options they had on site. Once I decided on a car I liked, we took it out for a test drive - I was sold. Randy made the whole process extremely simple and stress-free. When the paperwork and financing was done, he took me out to my new car and showed me all of the tricks and toys. I really appreciated him staying to help me, as I had been running late earlier in the day (an hour past my original appointment time), but he never companied/rushed me and always had a smile on his face. I'll definitely be working with Randy and Billy Howell Ford Lincoln for all of my car needs moving forward.. and I would highly recommend him to my friends and family.
Billy Howell Ford Lincoln responded to this review
4/13/2015
We appreciate you for taking the time to share your feedback with us. Randy is a valued member of our team and he focuses on the needs of our customers. It is imperative to us that we make the car-buying experience extremely simple and stress-free from the initial negotiations to the final paperwork and we are glad that Randy was able to do that. We look forward to working with you again. Best Regards, Brenda Howell | bhowelllaye@howellford.com
Dick4/09/2015 08:35:57 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Randy Mankovitch,Doug Bollinger
Randy and Doug made buying our new Lincoln easy. Very smooth transaction without any pressure. Randy did a very good job of explaining all the features and helping me set them up.
Billy Howell Ford Lincoln responded to this review
4/10/2015
We appreciate the time it took for you to write this review, Dick. We are glad to hear that Randy and Doug were able to provide you an easy, smooth and pressure-free experience. Please do not hesitate to visit us if you have any further automotive needs. Best Regards, Brenda Howell | bhowelllaye@howellford.com
Cmax Rocks4/02/2015 11:02:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bruce Castleberry,Randy Mankovitch
Bought a 2015 Cmax Energi from salesman Randy. Great deal and great price Randy made it easy to find the package and found the car we wanted with all of the features etc. This dealership makes it easy to purchase a good Ford product at a fair price and white glove customer treatment. Highly recommend buying your next Ford from this family owned and family style run business. It was easy!
Billy Howell Ford Lincoln responded to this review
4/03/2015
We appreciate the time it took for you to write this review. At Billy Howell Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. It is our goal to treat all of our customers with the kind of customer service you described and we are glad we achieved that. Once again, we appreciate your business and hope you will keep in touch for your future automotive needs. Best Regards, Brenda Howell | bhowelllaye@howellford.com
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