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Jim Ellis Mazda of Marietta

1141 Cobb Pkwy SEMarietta, GA 30060
1-866-443-68581-866-443-6858
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

The entire line up of 2015 and 2016 Mazdas are just buzzing with Mazda DNA. Its about that Mazda excitement. That Mazda driving experience and ownership experience. Every ... Read more
The entire line up of 2015 and 2016 Mazdas are just buzzing with Mazda DNA. Its about that Mazda excitement. That Mazda driving experience and ownership experience. Every Mazda model has that certain Mazda twist for fun, innovation and reliability. And Jim Ellis Mazda has that Jim Ellis twist - a gentler, low stress style of selling. Hablamos Espanol. Call 1-866-397-5876 for more details.

Why You Should Buy a Used Car From Us

Jim Ellis Dealerships have been recognized for superior customer service and sales with a wide range of prestigious awards for many years running. ---- Consumers Choice A ... Read more
Jim Ellis Dealerships have been recognized for superior customer service and sales with a wide range of prestigious awards for many years running. ---- Consumers Choice Award ---- In the United States, Number One in Mazda 4 out of 5 years ---- Come see why we're Atlanta's Leader in Sales and Service. Hablamos Espanol.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes tax, tag, title and Warranty Rights Act fees.
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  • 3 Cylinder
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  • Electric
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Dealer Ratings

24-Month Overall Rating
  • 1.8
    Customer Service
  • 2.6
    Quality Of Work
  • 2.3
    Friendliness
  • 2.3
    Overall Experience
  • 2.2
    Price

Dealership Reviews

1 - 5 of 21 
PPatel1212/10/2015 03:22:44 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Nestor Diya
I walked into this dealership pretty much ready to buy a new Mazda 3. Initially everything was fine, I took a look at the cars and then they began searching their inventory and that of sister dealerships for something that fitted my needs. For some reason this meant that I was left alone in Marion's cube for up to twenty minutes (twice) as they looked through their online inventory. The amount of time it took was ridiculous considering he said they were only look at one other dealership. I also presented them with an offer that another dealership had given me for a Mazda 3, I included the window sticker with the VIN number of the car in the paperwork I showed them. I was then left alone for another 15 minutes while the sales guy, Marion, consulted with someone in finance (Nestor). They came back with various printouts of other Mazda 3's with different VIN numbers and tried to tell me the other dealership was lying. They said they had run the VIN number I gave them and it was not the trim level I was looking for it was actually one lower. They proceeded to tell me they would sell me the Mazda 3, for the trim level I actually wanted, for 3000 dollars more than the other dealer had offered me. I got the feeling they were lying to me and decided to leave and verify that the other dealership was telling the truth (which they were). Before I left, I mentioned that I was planning on putting part of the down payment on a credit card. At this point Marion became extremely rude, his tone became angry and almost condescending; he talked to me like I was a child telling me how this was illegal. Needless to say I walked out without purchasing a car because they were making me very uncomfortable. I called the other dealership (Mazda Hennessy in Morrow) they sent me pictures of the car to prove they were indeed not lying and they nicely explained why they could not accept part of my down-payment on a credit card. I purchased the car from Hennessy the next day and was extremely happy, their customer service was amazing in comparison with Jim Ellis Marietta. While driving my new car home I saw that I had a voicemail from Marion stating that the managers had decided I could put part of my down-payment on my credit card, funny, because yesterday they said that was illegal. So illegal that he felt the need to lecture me for 10 minutes about it. Jim Ellis Mazda of Marietta's dealership itself is also kind of dingy and dirty, all the other dealerships I visited were much cleaner and they offer me drinks and snacks unlike Jim Ellis in Marietta. Ultimately these guys were rude, and they lied to me, I would not recommend anyone take their business there.
Broncomenard10/16/2014 04:03:16 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Doug Aldridge
We have purchased 3 vehicles from this dealership in the past 5 years, and had used the service department many times prior to this last unethical visit. This last trip to look at my vehicle has me questioning every thing they have ever done, and we will NOT purchase anything from these lying people again nor promote this scam of a service center! Doug, a service manager here completely lied to me regarding a repair. They did NOT do the repair, then tried to charge me!! He further claimed that he didn't know we have an extended warranty, yet this information is on my profile as it was purchased thru Mazda and is on the car he was repairing! They lied and said they pulled out the windshield on my car and resealed it. There is absolutely NO evidence of this as my work sticker that is inside the windshield is completely intact and the windshield was not wiped, cleaned, nor had fingerprints which would indicate removing the windshield. They also claimed that using the sunroof in the car, caused a leak which leaked across the ceiling to the left side of the door jam. We have used the sunroof twice since getting this vehicle 18 months ago!!! And we have had the car washed multiple times with out ever having an issue with the sunroof. They claimed there were "clogged pinholes" in the sunroof from debris!! ABSURD, and NOT true, as it has been opened twice since we've had the car, and it is parked in a garage all day with the sunroof obviously not open!! Looking back at my last service appointment there 4days prior to the above one, which was for an oil change and tire rotation, I remember getting a call from Doug that my car battery was testing "low", and needed to be replaced. I thought that sounded fishy at the time since this is a 2014 Mazda 6 and by no means should have a battery issue already, so I told him I would wait. The interesting thing is that TODAY on the paper work that I got from Jim Ellis Service, the report for my battery test is "GOOD" and is in the green area which indicates that it does NOT need service! This is scamming your customers and an UNETHICAL practice!! I will be reporting this to the Better Business Bureau as well! Jim Ellis, this service department has severely scarred your reputation with unethical practices and scamming the public in order to make money !! We will not be back to your dealerships after having purchased 3 cars from you in the past 5 years, and we will be reporting this scam to all business advocacies!
gloria.hatchett10/14/2014 09:20:17 AM
4.8
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rick Brown,Dennis Fabec
The entire experience was wonderful. The sale associate, general sales manager, general manager, and finance manager all showed me what buying a car should be like. They all showcased exceptional professionalism, courtesy, and compassion. Great team!
Christi Osborne9/22/2014 12:32:24 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Allen Fissette
Both my and my husband's 2015 CX-5's were brought in for their first oil change. We also purchased some accessories for them. Service was great - they even fed us lunch! Thank you for the awesome service!
wellesy337/13/2013 12:11:21 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Allen Fissette,Mike Maclennan,Eddie Goines
In 2010 I purchased a CX9 from Jim Ellis Mazda.The Sales experience was great with Mike Mc.The car has been truly amazing .However the service dept needs some customer service training.In 2013 i had a minor accident involving my car.I had such a great sales experience I decided to have the car towed to this dealership.While all of the dealings were done with the dealership and Allstate insurance I was never kept informed unless I called and requested an update.I was told for 3 weeks that it was all the fault of the insurance co which I know was not true because they were involved very quickly when I reported the accident .THEY KEPT ME INVOLVED ON A DAILY BASIS.When every thing was finally settled it seems your dealership had to order the parts for repair which I feel since they knew they were getting the job the parts should have already been there to avoid a future delay. This doesn't end here .In January of this year I was searching for a used car for my stepdaughter we stopped in at Jim Ellis Mazda after being at a few other dealerships to find the perfect car for her.Diane Drescher is my step daughter who has been diagnosed with stage 4 CANCER who is now sitting at a Honda dealership to fix a car locking problem which I brought to your service dept to fix since the car was bought there.I was told the car was brought over to a Honda dealership before I picked it up and the problem was fixed.I convinced Diane to buy an extended warranty from the dealership which should have covered any mechanical problems.I was also told the warranty could be taken anywhere to be honored.Evidently again not true Also the proper paperwork for Dianne.s registration was not properly processed by your dealership which resulted in another customer inconvenience.There was also about a 2 month delay in getting my referral check from the dealership. Overall I would say Mazda has a superior product but Jim Ellis has a major customer service problem.If this problem with Danne's Honda can't get fixed properly the car is coming back to JIM Ellis with possible legal ramifications James Engle 33jackfrost@att.net
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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