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Nalley Lexus-Roswell

980 Mansell RdRoswell, GA 30076-1506
1-866-366-11881-866-366-1188
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Nalley Lexus - Roswell, your premier Lexus dealer in Atlanta, Georgia! At Nalley Lexus, we ensure that every customer experiences the highest standard of custo ... Read more
Welcome to Nalley Lexus - Roswell, your premier Lexus dealer in Atlanta, Georgia! At Nalley Lexus, we ensure that every customer experiences the highest standard of customer service and satisfaction in a relaxed, friendly and professional manner. If for any reason you don't find the information you are looking for, please contact us via e-mail, in person, or by phone. Nalley Lexus - Roswell is pleased to offer home or office demonstrations of any vehicle in our inventory!

Why You Should Buy a Used Car From Us

With over 80 years in the automotive business, it is our stated policy to treat every visitor that enters our dealerships as we would an honored guest in our home: everyd ... Read more
With over 80 years in the automotive business, it is our stated policy to treat every visitor that enters our dealerships as we would an honored guest in our home: everyday, every time, without exception. "Our success can only be measured by Customer Loyalty. We must earn this loyalty by delivering the highest quality products and services - consistently and with CUSTOMER PERCEIVED PROFESSIONALISM"

Languages Spoken

  • Español
  • Deutsch
  • 한국어
  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.3
    Quality Of Work
  • 4.7
    Friendliness
  • 4.3
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 266 
Jennifer Hollander7/19/2016 09:04:27 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Carmen Panzica,Brandon Latimore
I am a 2nd time repeat customer of Nalley Lexus in Roswell. I always get great service and leave with what I came for. They listened to what I said I was looking for and didn't try to sell me something I didn't want. Lifetime customer!
Hennesysucks6/09/2016 07:35:02 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:David Beamer,Robert Gagliardi
STAY AWAY. GO SOMEWHERE ELSE!! They never call you back. I've been dealing with melted dashboards and door panels since October of 2015. Longer actually, but that's when I took it to Lexus of Roswell. I have left 3 messages with Robert ( the GM). NO RETURN CALL! Poorest of customer service. I called a service person on Friday the 3rd, left a message and my return number, today is the 9th. NO CALL BACK! I'm finally calling the corporate office the number is (1800 255 3987) in case you need it. I understand the parts are coming in slowly but with poor service as this would you trust your new or used car here? No return calls has happened on more than 4 separate incidents. I even had one guy Ben I believe his name is, say he called me twice?!? Really. Wow, no voicemail. Still waiting. I'm looking at other options. I believe there were class action lawsuits in this matter and will be contacting outside sources to see where we go from here. People don't take this lying down, contact their corporate office. They will point you in the right direction. When left with no were else to turn don't get mad. Get smart. We, as consumers, are protected by law.
GujjuInAtl4/16/2016 10:27:05 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Boris
Our experience and interaction with Boris was fabulous. When we arrived at the dealership, Boris introduced himself and we immediately informed him that we were still in the process of comparing cars including few used and new Lexus models as well as few others at another dealership. He immediately understood our needs and proceeded with getting all the necessary details. In all, we saw and drove 4 different models with him and left. He stayed in contact with us to understand if there was anything more he could do or if we had any questions. He also respected our timeline for purchase and never used any pressure tactics. Once we decided on the price and model, we did everything via text message and he had all the documents ready to sign and take possession of the car. Every one else we interacted with were all pleasant and Boris was constantly available throughout the entire process until we drove off. He has also checked in with us after few weeks to make sure we didn't have any questions. This was a true "white glove" car purchase experience. Thank you Boris.
SJMHop4/07/2016 10:55:51 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lauren Miller
My husband and I can't say enough about how great the experience at Nalley was! Bob Leyda found me my dream car! He was very straightforward, knowledgeable and friendly. I expected the process of buying a car to be really complicated and stressful, but Bob made it super easy. He really went the extra mile in making sure that I understood all the functions of my car. Lauren from financing was also so fun to work with. After a very long day, her bright personality and great sense of humor was much appreciated! Thank you, Bob and Lauren!!
JLSlentz2/27/2016 01:35:13 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Barry Steinberg
I bought a used low mileage 2003 SC430 Lexus from Nalley Lexus Rosewell and it has been a very bad experience with lots of repairs. They said they had checked the car over and and even the salesman said it went over the car. We flew to Georgia and on the way home the headlight were so dim we could hardly see the road and when it started to rain the fog lights would not work and that was just on the way home. We have only driven the car about 3000 miles in the four months we have owned the vehicle and the next thing to fail was the master cylinder which cost me $2100. Then two weeks later the Alternator started to make a whining noise because the hose from the power steering reservoir leaked into the alternator. This is a lot of maintenance on car that has only 96,000 miles. This is the type of maintenance you would expect on a car with twice that mileage, so is the mileage correct?
Nalley Lexus Roswell responded to this review
3/23/2016
Thank you for bringing this to my attention. I am very sorry to hear about your experience and would like to discuss it with you in greater detail. Please call me at 678-459-2183 when you get a chance. I appreciate your feedback and look forward to making things right. Robert Gagliardi, General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Nalley Lexus-Roswell : Roswell, GA 30076-1506 Car Dealership, and Auto Financing - Autotrader