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Jackson Acura

10900 Alpharetta HwyRoswell, GA 30076
1-866-935-41721-866-935-4172
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Comfortable Waiting Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

Rates as low as 0.9% on qualified vehicles. We have new and quality Certified Pre-Owned vehicles in our inventory. If you're having trouble finding that special vehicle, ... Read more
Rates as low as 0.9% on qualified vehicles. We have new and quality Certified Pre-Owned vehicles in our inventory. If you're having trouble finding that special vehicle, we may already have it in stock, or we may be able to locate it for you. Visit us today at www.jacksonacura.com. Come enjoy the Jackson Acura Extraordinary Experience no matter what you are looking for.

Why You Should Buy a Used Car From Us

At Jackson Acura, you'll find more than just a vehicle. You will find people who know how to take care of your vehicle and even more importantly how to take care of you. ... Read more
At Jackson Acura, you'll find more than just a vehicle. You will find people who know how to take care of your vehicle and even more importantly how to take care of you. We have new and quality Certified Pre-Owned vehicles in our inventory. If you're having trouble finding that special vehicle, we may already have it in stock, or we may be able to locate it for you. Visit us today at www.jacksonacura.com. Come enjoy the Jackson Acura Extraordinary Experience or Call Today 866 935-4172!

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Prices shown do not include taxes, license but do include a destination and handling charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 135 
Karen of Roswell, GA4/01/2015 02:45:23 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve McCarthy
Purchased a new 2015 Acura MDX from Jackson Acura. Worked with Steve McCarthy. He was very professional, knowledgeable and helpful. He made my car buying experience extremely easy. Would definitely recommend Steve and Jackson Acura.
Sue W.4/01/2015 02:34:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve, Joey, Dmitry and Zack
I was very satisfied with the service I got at Jackson Acura. Everyone from my salesman Steve, Joey in finance, Dmitry in service and Zack for showing me how to use all of my fun gadgets were nothing but friendly and professional. Thank you. Sue W.
ChipL4/01/2015 12:49:31 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dmitry Gumanov & Sergei Potapoff
Fantastic group of sales people and managers at Jackson Acura. Dmitry Gumanov has been involved as the manager with each of my purchases, and Sergei Potapoff has been my salesman. I've purchased 1 new (MDX) vehicle and 2 pre-owned (TL & Audi Q7) from them. Additionally, I've referred friends and family who have also purchased from them. I highly recommend Jackson Acura.
New Honda3/29/2015 11:10:06 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Dmitry, C.M., Patrick
I'm leaving 1 out of 5, and here's why. Last month, I bought a used car from here, with a paint gouge in the door. I told my salesperson, C.M., that we had a deal if they took care of the paint scratch. He agreed and I bought the car. C.M. explained to me that the paint person does the work outside, and the weather had to be nice. This was understandable, but I had to call them every time to keep following up, and got very few callback requests honored. After 3 weeks, I decided to also speak with the used car manager to get everything resolved in a timely manner. Patrick was very nice on the phone, and although he was going on vacation, he took ownership of my issue and passed my info to Dmitry, who was supposed to call me that afternoon or the next day. About 4 days later, after not hearing from Dmitry, I called to again try to arrange the paint work. Dmitry told me to come by Friday and they would take care of it. I asked for some details about the process, as I was concerned that painting outside with the pollen might be problematic. Dmitry said, "The guy does a great job, you won't even be able to tell". That sounded great to me, so I brought my car today. Dmitry asked for my keys and I said I would like to go wait where the car was being painted because I was working remotely, and may need to retrieve items from my car while it dried. Dmitry told me I couldn't accompany my car to the location, and he refused tell me where my car was going when I asked. I said if my car is going to a body shop, why is it a big deal for me to go wait at the location? At this point, Dmitry got really defensive and started arguing with me. THIS WAS AN IMMEDIATE RED FLAG. I expressed that I was uncomfortable sitting at the dealership for an indeterminate amount of time, while I didn't know where my car was. I also expressed concerns about the body shop being used, as MAACO is right down the street, and they are notoriously bad at what they do. Then Dmitry starts arguing with me and telling me this is basically how it works. I told him this was unacceptable for me and we would need to consider another option. At this point, he continued arguing with me, including in front of customers out front, and got on the phone with someone, I assume the paint guy. Finally, the paint guy shows up, but he took my car off site to do the work. When it came back, it was far from what was promised. Not only is the paint not matched correctly, it was obviously smeared on with the touch up brush, and it's not even smooth. Rough and uneven. I have done better touch up jobs in my driveway, but went out of my way to let a professional do it this time because it was in a very visible spot and it was larger than usual. I thought for sure with their experience, it would be better than what I could do, so I brought it to them on Dmitry's word, which was that "I wouldn't even be able to tell." 1 star is pretty fair. First, because I had to chase them on the phone for 3 weeks to get someone to take ownership of the problem. Secondly, Dmitry was not professional about the situation at all, and had a rude attitude with me when I questioned the details. Third, the actual work is not good. It is not even close to professional. If I had any idea it was going to be this bad, I would have done it myself. When I showed other people the work, the most common reaction was, "A body shop guy did that?!?!" The only real redeeming parts of the experience were that C.M. and Patrick were both cool and professional with me. As it is, this has cost me a day out of work, and now the cost of taking it to a reputable body shop to finally make it right. Very disappointed. I gave them all the chances to make this right, and I was very patient. With all of the positive reviews here, I was really hoping for a better experience. I gave them so many chances to make it right, and they basically spit in my face. The experience has left a bad taste in my mouth for Jackson Acura.
g8r87trp923/13/2015 05:45:07 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul, Patrick, Nick
Last week I purchased a 2015 RDX from Jackson Acura. This is the second Acura I've purchased there and the third I will have serviced at Jackson. From the Sales dept to the Service dept, everyone at Jackson exemplifies the utmost in professionalism and courtesy, not to mention very fair and competitive pricing. My salesperson, Paul, is extremely thorough and genuine (this is the 2nd car I have purchased from him). Patrick also helped arrange this particular deal with my trade-in and he too was professional and a pleasure to work with. I have been using the Jackson Acura service dept since the dealership opened years ago and Nick always provides outstanding service. We love our Acura, and we'll keep going back to Jackson Acura!
Jackson Acura responded to this review
3/16/2015
Let us first say thank you for taking the time to leave your review and for your loyal patronage! We greatly appreciate our customers letting us know about their experience with us. We couldn’t be happier to hear about the service you got from Paul, Patrick, and the rest of the Jackson Acura team. We’re also pleased to see such kind words regarding our service department! We strive for excellence in everything we do, so a review like yours is very encouraging. Enjoy the new RDX, and we look forward to seeing you again soon!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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