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Nalley Lexus Galleria

2750 Cobb Pkwy SESmyrna, GA 30080-3015
1-888-656-06541-888-656-0654
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new ... Read more
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Why You Should Buy a Used Car From Us

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new ... Read more
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Languages Spoken

  • 한국어

Dealer Disclaimer

Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory ... Read more
Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory listed is subject to prior sale. Please consult dealership personnel for details.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 299 
ValJuan7/22/2016 08:01:07 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Lawrence Doby
Lawrence Doby made my first experience of leasing a car a great one and I would highly recommend him if you are considering leasing a car.
Valerie and Lafayette Martin7/08/2016 09:09:57 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Atiq Choundry
The matter of LAFAYETTE B. MARTIN: On May 15th, 2016, we purchased a 2009 Lexus ES350 for my mother of 80 years old. We needed a second car because she needed to get back and forth to physician appointments. Although, the vehicle didn't have an operating air conditioning system, we were informed if we wanted to get the price we desired for the car we had to complete the paperwork that night. We trusted the management that they would repair the air-conditioning and all of the other issues that were identified on the vehicle. We waited ONE week before the car was ready for delivery. At the time of delivery, we noticed that several matters had not been remedied and was assured that they would be taken care of. In fact, the salesperson told us that they had invested $1,800 in a brand new air condition system. Although, we were a little disheartened about the other items, we took the car. In less than 48 hours we were on the telephone with the salesperson informing him that the air conditioning wasn't working. With sweltering 90 and 100 degrees weather my mother was forced to sit in a hot car and sweat during our travels. After more than a week of telephone tag, we were finally advised to bring the car in for service. This was Saturday June 21st. We arrived at 10:00am, and we waited and waited and waited for 6 hours! When the car was finally brought to us a repaired, we got in the car turned on the air conditioner and NOTHING had changed. The same hot air was blowing. We called the Sales Manager Sean to witness what we had just experienced. He called the technician. The technician pointed a gun towards the A/C and it registered 73 degrees. They took the car back once again and we waited another hour. Delivered the car once again, HOT air! We couldn't believe it. After 7 hours of waiting, this is what we get the SAME car with the SAME issues. Sean the Sales Manager was so busy that he couldn't see us or discuss this horrific situation. Now on to matter number 2: The audio system doesn't work. Music plays out of one speaker, we attempted to adjust it and to no avail, we still get one speaker sound in a 6 speaker vehicle. Moreover, when you're using the Bluetooth system, you might get the telephone of the radio coming through! Perhaps when they were repairing the air conditioning system they created an electrical issue. Number 3, the direction indicators for the AC are broken. We provided the broken ones to Sean on 6/21, he promised he would look into getting them ordered. We have called, and called and called and finally after three weeks, he stated "They sent me the wrong" parts. Really..........Now for the straw that broke the camel's back, we drove to Miami to celebrate my mother's 80th Birthday. For 10 hours we sweated to the point we had to pull over to a rest stop because my mom was feeling faint. In Miami each day we were there 6/23-6/29, we were miserable in a vehicle that has been deemed "Luxurious". I am saddened that we were taken advantaged of from the onset. The fact that they would do this to an 80-year-old woman is almost unforgiveable. And certainly our treatment should not be accepted by management. All we desire is to have a properly running vehicle. Yes, Sean, we have heard you comment on a number of occasions that this is a used vehicle. However, this is NOT an ordinary used vehicle.... it’s a LEXUS! While we were there we witnessed a marked difference in the manner in which "some" customers were being treated and the manner in which "WE" were! No we aren't rich, we didn't buy an $87,000 vehicle, however, that does NOT negate our worth. Because by the time I post this on Facebook, and Instagram to my more than 500 friends, money won't be so important. Just repair our car satisfactorily. If you spent $1,800 on a new air-conditioning system that doesn't work, take it back, get a new one install it and let's part ways. No-one should have to suffer the way have a Lexus!! I am filing a complaint with the BBB and our next stop is the media. We are going to put the face of our 80-year-old mother sweating in her car on every news station that we can! This is not right and you should be compelled to make it RIGHT! OR just give us our money back and we will buy a Lexus from another dealership! Thank you and I may be reached at (786) 707-1249.
f22boy6/23/2016 06:37:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Randy Autrey,Joel Murray,Robert Collier
Truly wonderful sales experience. Randy was SUPERB. No games, No BS, No Dealer run around. Straight shooter from the first dealer visit. Excellent service. Thank you Randy and Thank you Lexus. I was EXTREMELY pleased with the service I received at Nalley from Randy and the Sales Manager Joel Murray.
Qwnmeme 6/02/2016 12:49:49 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Horace McMillan
Horace Mcmillan provides exceptional customer service even after the sale is final, this is why I am a returning customer. He is willing to go above and beyond to help his customers even if the issue is not sales related. Finally, he knows his customers so, he never tries to sale you something you don't want this type of salesmen are hard to find. Thanks Horace and Nalley Lexus on a job well done.
lexguy5/29/2016 07:47:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Bassett
Larry was extremely nice and did not try to pressure me into buying anything. He just politely answered my questions and tried help me out in any way that he could.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Nalley Lexus Galleria : Smyrna, GA 30080-3015 Car Dealership, and Auto Financing - Autotrader