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Krause Family Ford

195 WOODSTOCK PKWYWOODSTOCK, GA 30188
1-844-303-73281-844-303-7328
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

One of the truly wonderful and unique aspects of our dealership is just how long our employees have been with us. Of the 105 dedicated workers on our staff, 44 have been ... Read more
One of the truly wonderful and unique aspects of our dealership is just how long our employees have been with us. Of the 105 dedicated workers on our staff, 44 have been with us for ten years of more, with 14 of them having 15-plus years of experience and six having 20-plus. And no one benefits from that experience more than you! These helpful men and women know what it takes to find the right vehicle at the right price for those from all walks of life, and they always treat you as an individual, not a dollar sign. You can shop confidently at Krause Family Ford knowing we have your best interest at heart.

Why You Should Buy a Used Car From Us

One of the truly wonderful and unique aspects of our dealership is just how long our employees have been with us. Of the 105 dedicated workers on our staff, 44 have been ... Read more
One of the truly wonderful and unique aspects of our dealership is just how long our employees have been with us. Of the 105 dedicated workers on our staff, 44 have been with us for ten years of more, with 14 of them having 15-plus years of experience and six having 20-plus. And no one benefits from that experience more than you! These helpful men and women know what it takes to find the right vehicle at the right price for those from all walks of life, and they always treat you as an individual, not a dollar sign. You can shop confidently at Krause Family Ford knowing we have your best interest at heart.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes tax, tag, title and Warranty Rights Act fees.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 210 
Phil6218/02/2016 10:59:18 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Aubrey Carriger
I had done all my research ahead of time and knew exactly what options I wanted on a C-Max. Aubrea found one configured just as I wanted and arranged for it to be shipped to Krause Ford. In the interim, which was just over the weekend, he gave me a new loaner car to drive. That was truly unexpected. This was a great car buying experience. No pressure, easy negotiation, quick response. I used to hate visiting car dealerships but now I feel much more comfortable.
Kathy7/27/2016 03:12:40 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Aubrey Carriger
We live in Cumming, GA and decided a couple of months ago on the type of Ford F-150 to purchase. We made one phone call and Aubrey was our answer. He was polite, accommodating, sincere, helpful, and made our purchase (this week) an awesome experience. No haggling, no pressures, no long waits when we made it to the dealership! We were in and out with our brand new truck in no time. Aubrey took the info he needed over the phone and had everything waiting on us when we arrived. Thank you Aubrey. We have owned Ford F 150's for over 20 years. This was our best experience with you and your team. Much appreciated. Gary and Kathy
signed and sealed6/22/2016 05:42:34 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Pete Gay
This is the best place to shop for a new vehicle! Great crew all around! They don't pressure you into a choice and once you have decided they push the deal through. Couldn't ask for better people.
ten_handicap6/11/2016 10:44:48 AM
2.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Gabe and Lauren fite.
Theres no exchange policy even on a brand new car which is unheard of. Brought a brand new F150 and 100 miles later which is the next business day, I was told no when I wanted to upgrade and pay extra 1K cash to swap out my brand new truck. I like my new truck but wish I had purchased my truck from another dealership that cares more abt overall customer experience. I will not be buying another vehicle from this dealership. To make matters worse, they do not believe in calling back. The sales rep, Gabe told me twice he will call back and never heard from anyone. I had to hear this none sense from their MGR when I called them for the 4th time!
Crooked car dealers5/09/2016 11:14:48 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Manager Hamad
I previously bought a used vehicle from Cherokee Ford Woodstock. After doing my research, I had in mind what vehicle I was looking for and their value. After finding one, on their website, I drove over to the dealership to check it out. After meeting with the salesman, who was not very knowledgeable about the car, we took the vehicle for a test drive. After checking over the vehicle I decided I wanted to purchase it. I immediately told the salesman that I had my own financing and would be making a cash offer. We then played the typical back and forth game with the pricing as most dealerships do. I already knew what the car was worth and approximately what they paid for it when it came in on trade. I even showed the salesman, and later the manager, what the value of this car was worth. I made them a reasonable offer which was within the range of the value of the car where they would stand to make a good profit on the car but they wouldn't accept it. I then started examining the negotiating sheet and noticed several inaccuracies. 1. On the negotiating sheet, they had added extras to the car that normally would be an option on a new car, but they were not even on this vehicle. Items such as nitrogen filled tires, a special coating on the paint, and vin etching on the windows which added almost a thousand dollars to the total. When I asked about these fees the salesman said those are always listed on the sheet but he would double check them on my car. He came back and said there wasn't nitrogen filled tires but the other two were there. Well there wasn't any vin etching and I couldn't say if the paint had an added coating or not but those are always a rip off anyway side paint jobs have a clear coat on them from the factory. Plus they had no originally documentation showing it was installed either. 2. I asked about the doc fees of $699. These fees are commonly added to the purchase price of the vehicle. It's basically the fee the dealerships add for doing all the paperwork and processing for your vehicle. I call it a rip off because it should be the cost of doing business. Nevertheless, while I know these fees are negotiable, the salesman told me that was the only thing on the sheet that wasn't negotiable. 3. I noticed the tax, tag and title fees were a little high. When I asked about the ad valorium tax they said that is set by the state. And while this is true, I already knew what that fee was going to be because you can look it up online with the vin number, and their value was a few hundred dollars higher. After repeatedly being told it was set by the state, the manager finally said it was an estimate and would be corrected by the financing manager when I meet with him. I also asked what was included in the tag and title fees. I was told registration of the vehicle and emissions. Apparently they charge $50 for their emissions even though everyone else charges $25 or less based on the the cost of almost a hundred dollars that was listed. Btw, title and emissions fees are set by the state of georgia add as well. 4. Then the finale, after going back and forth several times with management on the price and being told all the prices I had quoted him for that vehicle were wrong, we finally settled on a price just before I was about to walk out. The price we agreed on was only going to leave them making $100 profit according to the manager. Really? Because the price we agreed on was $500 more than my original offer over two hours ago. Then after signing many pieces of paper including ones showing I had my own financing, I finally met with the finance manager. When I walked in I was immediately asked about my financing, in which I was paying cash. I immediately started being interrogated about my credit history as the finance manager had it listed in from of him without my authorization. I was previously told by the salesman that because I was making a cash offer that it was required for them to do a check on me based on guidelines set by the dept. of homeland security to make sure I wasn't part of any terrorist organization. He repeatedly said it was not a credit check but a similar check they were required to do. Based on what I found out later, this check did not require the use of my ssn and could be accessed by using only my name and dob. But apparently that didn't stop them from asking for my ssn for this "security check" and then running my credit check and interrogating me about my finances like he was a deputy of homeland security. Finally after several hours I left with my new used car. However, I will never buy from Cherokee Ford Woodstock again and will do what I can to advise others not to buy from them so they won't be ripped off and lied to as well.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Krause Family Ford : WOODSTOCK, GA 30188 Car Dealership, and Auto Financing - Autotrader