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Nalley Honda

4197 Jonesboro RdUnion City, GA 30291-2265
1-877-775-82121-877-775-8212
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Nalley Honda is Georgia's first Honda dealership. What does that mean? That means that we know Honda's better than anyone else! All of our used vehicles go through a exte ... Read more
Nalley Honda is Georgia's first Honda dealership. What does that mean? That means that we know Honda's better than anyone else! All of our used vehicles go through a extensive reconditioning process. This means you get what you expect, a fully serviced reliable vehicle that's ready to go! Plus Nalley has the small town feel in our dealerships and the buying power of a large well-respected company! It all adds up to a Great Deal for you!!

Why You Should Buy a Used Car From Us

Nalley Honda is Georgia's first Honda dealership. What does that mean? That means that we know Honda's better than anyone else! All of our used vehicles go through a exte ... Read more
Nalley Honda is Georgia's first Honda dealership. What does that mean? That means that we know Honda's better than anyone else! All of our used vehicles go through a extensive reconditioning process. This means you get what you expect, a fully serviced reliable vehicle that's ready to go! Plus Nalley has the small town feel in our dealerships and the buying power of a large well-respected company! It all adds up to a Great Deal for you!!

Languages Spoken

  • Español

Dealer Disclaimer

Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory ... Read more
Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory listed is subject to prior sale. Please consult dealership personnel for details.
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Dealer Ratings

24-Month Overall Rating
  • 3.4
    Customer Service
  • 3.9
    Quality Of Work
  • 3.9
    Friendliness
  • 3.5
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 70 
bcnurse12/03/2014 11:10:44 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Sean Plummer
I was shopping for my very first car and had the pleasure of working with Sean. He was very helpful, honest and very knowledgeable about the products. Sean made sure my car shopping experience was a hassle free one.
Nalley Honda responded to this review
12/04/2014
I am glad to hear that we met your expectations at your recent visit. Please let us know when we can be of further assistance. Thank you, Ken Sidana General Manager
lisabond11/05/2014 01:59:02 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Butler, Anthony, and Kendel
Purchased it with the help of David, Anthony, and Kendel. Drove from Cumming and got great service and price. Knowledgeable and so helpful! Definitely worth the drive and I will recommend them to my friends.
nelimits8/02/2014 04:38:32 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Bobby McCullough, Anthony Russell, Steven Rotenstein
I had the worst experience with Nalley Honda Pre-Owned Department. Sales Managers Anthony Russell and Steven Rotenstein were beyond rude and offensive. There is no sense of customer service whatsoever! They rather give up a $17k deal than to replace air filters and brake pads. On Friday, August 1st, I placed a call to Mr. Russell to get clarification as to what all is included in their 150pt inspection, as I was told the night before the vehicle had undergone. I was under the impression that air filters and brakes would be a maintenance issue handled under the inspection. Yet it was brought to my attention, during a visit to the Nalley Toyota (for a tire pressure light issue), that the filters needed replacing and the brake pads were at 4mm out of 9mm (mind you it had been less than 24 hours since leaving the dealership). Mr. Russell's first reaction was to ask, who told me that the car had a 150pt inspection as, and I quote, "I didn't tell you that!" I inform him that the gentleman who closed out my purchase had provided this information during conversation. He placed me on a brief hold then returns stating, that the vehicle went through their service department and checked out so, he rather take the car back than to take the hit for repairs, especially for the price I was purchasing it for! I was taken aback because first, he wasn't selling me the car at any lower rate than what was advertised online and secondly, I didn't mention anything about wanting to bring the car back. He was so abrupt and boorish that on principle alone, I was compelled to return the vehicle- accompanied by my husband and father. I refuse to spend my money where it clearly isn't wanted! When I arrived to Nalley Honda, Mr. Russell was quick to show me a list of what work had been completed on the vehicle however, we were past that point. My intent was to return the vehicle, and get my down payment back. I informed Mr. Russell that my initial call was merely to get clarification but since his response was to be nasty and condescending, just as he suggested, I'm returning the vehicle. I asked for my deposit back. He proceeded to tell me the office was closed and he could not have a check cut until Monday. I requested that this be put in writing, and asked for any paperwork with my information be returned to me. Mr. Russell then opted to have Mr. Rotenstein come in to the office to speak with me and he was even more offensive than Mr. Russell. He refused to return any of my paperwork, stating it was policy to keep it for 36 months on file before shredding all forms, and refused to also put in writing that it is corporate policy to run a person's credit for identity verification no matter if he/she comes with his/her own financing. When my father began to mention contacting the corporate office, Mr. Rotenstein became extremely discourteous - flinging folders in the air and being snide. His exact words were, "Why?![Regarding written statements] You're going to call corporate anyway!" He suddenly asked us to leave as though we were being threatening or aggressive in any manner - I was visibly upset but never threatening. I again requested he provided a statement regarding my full deposit refund, and he repeatedly demanded we leave the office (which we were initially asked to go in to by Mr. Russell) and he stated, "There is sensitive information in this office". I was furious at the implication that we would tamper with or steal other's information, especially when I’m expressing concern about my own personal information. At that point, I was seeing red. I had to step outside while my dad and husband waited in the lobby for the written statement. Never in my life have I had to deal with such blatant disrespect from individuals who are supposed to be managers. As a first time car buyer, this experience has definitely soured my outlook on shopping for a vehicle. I would never in a million years recommend anyone to shop at Nalley Honda Union City! Save yourself!
dixon081/24/2014 12:51:34 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Skylar Hyatt
My service experience at Nalley Honda was great! Skylar was very professional and knowledgeable, and answered all my questions with genuine concern. I was in for A-1 Service and was made aware that tires would be necessary in the near future and that Nalley would absolutely "Price Match" when I was ready to tire shop. All of the employees I came into contact with were very friendly and the waiting area is very comfortable. Joey Kelley runs an exceptional Customer Service Department and I can always count on Nalley for my service needs! I thank you all and will be back to see you in the future. Dixon Bryant
Nalley Honda responded to this review
1/24/2014
Dixon, thank you for the 5 star feedback. I am thrilled to hear you continue to enjoy your experience with us at Nalley Honda. Please let me know if I can ever be of any assistance as you are an important part of our Nalley Honda family. Best, Ken Sidana General Manager
carlhoard1/13/2014 07:21:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Amber
I had made an appointment to test drive the Honda CRV. They were ready for me when I arrived. She took the time to explain where various things were in the car, especially helpful since it was raining. I had not come prepared to purchase the vehicle, only to test drive it. I liked it so much, I decided to see what type of deal could be made. Amber and her Sales Manager worked diligently to put together the figures for me. I had told them that I was prepared to write a check for a specific amount and it was up to them to make it work. They worked it out to my satisfaction and I drove away in my new CRV. I will definitely recommend Nalley Honda to anyone
Nalley Honda responded to this review
1/14/2014
Congratulations on your new Honda CRV! We appreciate your business and look forward to continuing our relationship with you during service visits. Please let me know if I can ever be of any assistance. Best, Ken Sidana General Manager
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