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Jack Madden Ford

825 Providence HighwayNorwood, MA 02062
1-877-209-73111-877-209-7311
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Handicapped Accessible
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Put your trust in Jack Madden Ford, Boston's longest standing volume Ford dealer. We don't just want your business today...we want to earn your business for life! It's ou ... Read more
Put your trust in Jack Madden Ford, Boston's longest standing volume Ford dealer. We don't just want your business today...we want to earn your business for life! It's our job to make this the most enjoyable car shopping experience ever. For added peace of mind, we offer free oil changes for as long as you own your new Ford vehicle.

Why You Should Buy a Used Car From Us

Jack Madden Ford has been your local Boston Ford Dealer for over 50 years. Located on the Rt. 1 right on the Automile in Norwood. With our huge selection of quality pre-o ... Read more
Jack Madden Ford has been your local Boston Ford Dealer for over 50 years. Located on the Rt. 1 right on the Automile in Norwood. With our huge selection of quality pre-owned and Certified pre-owned vehicles we have what you're looking for!

Languages Spoken

  • Español

Dealer Disclaimer

Pricing valid on in-stock units paid for in full at time of purchase. Sales Tax, Title, License Fee, Registration Fee, and Dealer Documentation Fee are additional to the ... Read more
Pricing valid on in-stock units paid for in full at time of purchase. Sales Tax, Title, License Fee, Registration Fee, and Dealer Documentation Fee are additional to the advertised price. Price includes active rebates and incentives.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 211 
JimBo1116/01/2015 05:50:51 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:N/A
The salesmen at this dealership are very misleading. They make it seem as though you are receiving an excellent deal at time of purchase, in order to make a sale, when in reality they're selling you on a bed of lies. I would absolutely never do business with them again or recommend them to anyone.
JDionne3/06/2015 06:03:25 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jody, Craig
We recently purchased a used Ford truck vehicle from Jack Madden. Our sale rep Al Abramson went above and beyond our expectations. This was my first of a diesel truck, so I had a lot of questions. He was very knowledgeable and made sure all my questions were answered and didn't rush me. He was not your typical sales representative. They also were able to give me a great deal on my trade and the truck I was purchasing. Even when it came to a couple minor issues such as stickers, remote and antenna problems they fixed the issues without hesitation. Their service department was just as friendly. Jodi ensured I was being tended too, while even the used car tech Craig was happy to answer any questions I had. This was one of the best experiences I had purchasing a vehicle. If you are ever looking to purchase a new or used Ford vehicle I would highly recommend Al and the Jack Madden Team!
M.Sweeney1/30/2015 08:24:11 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Paul Mercier
I have had the worst customer service experience ever!!! This is beyond ridiculous! To explain my problem, my husband and I purchased a car in October 2014. However, we overpaid as our bank did not deduct the amount of the car trade from the sale’s check. So when we bought the car, we were told we would receive a check for the amount that was due to us. Unfortunately, we never received the check. My husband called the salesman in December asking about the check. The salesman apologized, explained there had been a problem and promised to send us the check immediately. Well, in January, we still did not have the check. So I tried to call the salesman but got his answering machine, so I left a message, explaining the issue and demanding to receive the check within a week. So… a week later, still no check. Finally, I called today and asked to speak to a manager. I again explained the issue. He asked for the papers to be sent to him to prove that we overpaid. So I had to scan the documents in order to email them to him. Well… while I was scanning the documents, he put me on hold. After holding for 15 minutes, I hung up and called back… but I was told by the front desk that he was in a meeting… I mean… seriously???!!! She promised to have him call me back as soon as he was done with the meeting (it was about 5:30pm). At 7:15pm, still no call so I decided to call back… and it appeared that everyone had left since I got an answering machine. I am honestly beyond disgusted at this point!!! I understand that mistakes happen, I really do. But instead of fixing a little mistake, they are making it worse every time! This is really ridiculous! I honestly don’t understand how a company can treat customers like this. All they had to do was to send us the check. I have all the paperwork they need so I don’t understand why this is such a problem! Anyways, I feel like I have been more than patient and tried to resolve this problem many different times but to no end. I guess I just had the perfect storm of bad luck. But, the fact that I asked to speak to a manager in order to get the problem resolved once and for all, but to be treated like nothing and be completely ignored instead… that is just insane!! I personally feel frustrated and completely disgusted by this company.
jpimental11/28/2014 11:10:57 AM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Dee
My husband had been working with one of Jack Maddens Internet reps. We decided to go in to take a look at the Truck he was interested in. We met up with our rep and were handed off to a sales rep. We knew where we needed to be with our trade in and the purchase. After going back and forth about price and trade in, we weren't impressed with what they were offering. The sales rep told us that the deals we were offering were only available today (of course). When we said we weren't interested, she told us that she knew we were only using them for a price comparison and rudely asked if we were done. When we said yes, she quickly said bye and walked away. She acted as if we were rejecting her. I was appalled by her behavior and will never return to Jack Madden Ford.
Shaun Lindmark10/28/2014 06:59:46 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jarrod santosuosso
I found Jarrod Santosuosso to be a no hassle sale person!! He was very knowledgeable with all questions we had regarding the purchase of the F350 utility truck. When it came time to sign paper work we were in and out in about an hour... That is an all time record for myself!!! Jarrod was nice enough to stay late to see us again when we doing paper work:)
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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