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Chapman BMW on Camelback

1144 East Camelback Road (for Pre-Owned Certified)830 East Camelback Road (for New cars)Phoenix, AZ 85014
1-877-549-37621-877-549-3762
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Chapman BMW on Camelback, home of The Ultimate Ownership Experience. We provide an extraordinary experience for Arizona customers who are searching for a lux ... Read more
Welcome to Chapman BMW on Camelback, home of The Ultimate Ownership Experience. We provide an extraordinary experience for Arizona customers who are searching for a luxury performance vehicle. Located at 830 East Camelback Road in the heart of downtown Phoenix, Arizona.

Why You Should Buy a Used Car From Us

Welcome to Chapman BMW on Camelback, home of The Ultimate Ownership Experience. We provide an extraordinary experience for Arizona customers who are searching for a lux ... Read more
Welcome to Chapman BMW on Camelback, home of The Ultimate Ownership Experience. We provide an extraordinary experience for Arizona customers who are searching for a luxury performance vehicle. Located at 830 East Camelback Road in the heart of downtown Phoenix, Arizona.

Dealer Disclaimer

Savings only at 830 E. Camelback location in Phoenix. Savings from retail price. Must take Delivery from New Car stock. Cannot be combined with some offers. Not all model ... Read more
Savings only at 830 E. Camelback location in Phoenix. Savings from retail price. Must take Delivery from New Car stock. Cannot be combined with some offers. Not all models qualify. O.A.C.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 500 
Blindmanrides5/03/2015 06:06:40 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Elliot Burnette, Artin Majidi
I’m a Viet Nam veteran, Blinded in combat 1968. When my wife and I went shopping for a new X5 I was interested in specific things on the vehicle. These were things, besides color, my wife could care less about. After much online research and calling dealers about their inventory, I knew I was going to have to factory order our X5. We pulled into the Chapman BMW dealer on Camelback in Phoenix around the 2nd of December 2015. We live in Prescott AZ about 2 hours north of the dealership. As a cut to the chase former Marine, I was not looking forward to the typical BS car sales person. Craig Rusin turned out to be any thing but a typical car salesman. He spent hours with us test driving X5s. He listened to my wants in the vehicle and my wife’s questions concerning the high tech features on the BMW. At no time did Craig push us into a sale we did not want. The man is just simply honest as the day is long. Even after leaving the dealership that day to consider and discuss our options for the factory order, Craig was ready to answer our questions. He even made time for questions while he was on a family winter get away with his wife and child. After settling on color and other options we placed our order by phone to Craig. We told him that we had our annual road trip to Florida planned for January 20th 2015, and we were concerned that the vehicle would not be delivered in time for our departure. Craig and his manager went above and beyond to have our vehicle moved up in assembly order at the factory. A couple days later Craig called to tell us our X5 was on the assembly line and would be finished and delivered in time for our Florida Trip. We received regular e-mails from Craig on the progress of the X5, the exact location of the X5 on the assembly line, right down to the name of the transportation company when the X5 left the factory. Pretty Cool! We took delivery 10 days before our Road Trip, plenty of time to get use to the machine before our departure. Upon delivery Craig and Elliot Burnette (BMW genius) patiently went over the X5’s multitude of electronics. I had questions on operating the excellent Harman Kardon satellite radio. Concepts that were obvious to sighted individuals needed a lot of extra time to explain and orient me too. Craig and Elliot stayed with me until I was satisfied that I could operate the radio, my cooling and heating of the 20 way power seats, and other features that I could manipulate with physical controls. They both even installed the safety hammock for my Seeing Eye Dog in the back seat for a secure ride! Also, Artin Majidi (business manager) was a delight to meet and chat with. The USAA buying experience was without a hitch. All members of the Chapman team we worked with made the purchase of our vehicle an enjoyable and very efficient process. During our month long trip through, NM, TX, LA, MS, AL, FL, GA, and back, Craig and the Chapman staff were by the phone to answer our questions when they arose from the road. The weather during our trip was miserable. It ranged from snow, sleet and ice to very high winds. This included south Florida, 26 degrees at night in Naples Florida, unbelievable! However, our beautiful Imperial Blue X5 35d traversed all conditions with out a problem. The control of the X5 in these conditions gave us a confident secure feeling. Driving at high speed through west Texas, it was steady as a rock and a great road machine. Best of all 4, four, tanks of fuel from Prescott to Gainesville Florida, Amazing!
Dude4255/02/2015 12:40:16 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michele Heyl(finance), Elliott Burnette(genius), Kyle Hood(genius), Steve Cadieux(service)
Where do I start. The Chapman BMW team on Camelback is awesome! From the first phone call with Steve Murphy to the drive away in my new car the experience exceeded my expectations. I was looking for a specific model with a list of options that filled a page. Steve found the car, added all the extras, and delivered one special ride. Steve is not alone though. Kudos to the rest of the Chapman team that made buying this new vehicle a real pleasure including the Finance, Genius and the Service departments. I highly recommend these guys if you are looking to add a new BMW to your driving line-up.
Driveyoucrazy5/01/2015 05:37:43 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Murphy,Steve Zucker
I had a very great experience buying my first BMW at Camelback BMW. Steve Murphy was wonderful and very knowledgeable. My experience was very pleasant and hassle free. I would recommend buying a vehicle here.
crwood19865/01/2015 02:35:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:SERVICE SERVICE
I had a bit of an emergency with my BMW and BMW North Scottsdale was unable to see my car for 5 days and Chapman was able to get me in same day. I would have preferred Chapman BMW on Camelback to begin with, but North Scottsdale was closer. Upon arrival I was greeted by the fantastic staff, mind you I had my car towed in because I didn't want to drive it. Dan, my service advisor, was patient explained things in detail. They took care of the main issue and other things I requested to be done quickly. Dan gave me personal attention and made me feel as though I was the only customer there. The service I have received at this bmw location certainly outshines the others I have visited. My car is driving great and the issue has been fixed thanks to Dan and the outstanding service staff.
drjohn4/30/2015 05:58:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:SERVICE SERVICE
Steve C , the service writer, remembers us and we remember him although we are here with our 135is mainly for warranty work. He knows the product and the work to be done. He keeps in touch, his estimates for time and money are helpful and the whole place is what you expect it to be. It is costlier than a little shop of horrors to be sure because there is value added to be sure.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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