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Koons Tysons Chevrolet Buick GMC

2000 Chain Bridge RoadVienna, VA 22182
1-877-737-37951-877-737-3795
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Delivery Options
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Why You Should Buy a New Car From Us

Best Price Guarantee**Quick & Easy WOW Pricing**Exceptional Customer Service**When You're Talkin' Cars You're Talkin' Koons***********

Why You Should Buy a Used Car From Us

7 day Unconditional Exchange Policy** Carfax Vehicle History**Quality Inspections**No Haggle Trade-In**Customized service contracts available**When You're Talkin' Cars Yo ... Read more
7 day Unconditional Exchange Policy** Carfax Vehicle History**Quality Inspections**No Haggle Trade-In**Customized service contracts available**When You're Talkin' Cars You're Talkin' Koons***********

Languages Spoken

  • Español
  • "中文"
  • Tiếng Việt
  • 한국어

Dealer Disclaimer

Additional Rebates may be available to reduce your WOW price further! Please contact the dealer for additional rebates that may be available that could reduce your pric ... Read more
Additional Rebates may be available to reduce your WOW price further! Please contact the dealer for additional rebates that may be available that could reduce your price further! WOW prices include current rebates and incentives. Additional rebates from certain manufacturers may be available when financing through the manufacturer, for first time buyers, recent college graduates, veterans and members of the military, owners of competitive makes, loyalty rebates etc. WOW pricing may not be compatible with special factory financing. WOW prices are valid based on manufacturer incentive program time periods. We make every effort to provide accurate information, but please verify options and price before purchasing. All vehicles are subject to prior sale. All prices are special internet prices only. All financing is subject to approved credit. All new vehicle prices exclude freight. Tax, tags, and processing fee of $599 additional.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 3.2
    Quality Of Work
  • 3.4
    Friendliness
  • 2.8
    Overall Experience
  • 3.2
    Price

Dealership Reviews

1 - 5 of 159 
gina.weigel.7712/03/2014 11:11:52 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Patrick
I brought in my vehicle for new tires. I ordered the tires through parts and then scheduled my appointment for install the following week. After 50 minutes of waiting I am told they sent the tires back the same morning of my appointment (because waiting one more day is just to much.) I was told they sent several emails to confirm my appointment which I never received (the receptionist must have written it down incorrectly... If that's even a valid excuse.) I had all intentions of keeping my appointment, as I am still here while I am writing this review. I expect a rental car at this point. The only positive not is that Patrick handles everything on his end professionally. He was very pleasant in resolving an issue he had not caused.
acmetcalf9/27/2014 08:02:10 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Brad Smith
Worst experience ever!! I purchased a car from them not even a month ago. It was nine o'clock at night and raining when the sale took place so I didn't think I should inspect the whole vehicle for myself used or not since it went through the pre owned koons inspection. The sales associate Mando was great and that is all the positive things I have to say about this place. The supervisor Robert Megan was great before the sale was final but that after he would not return my or my husbands phone calls. That is when Brad Smith got involved. But first let me tell you what was wrong with it: the headphones don't work, the rear av didn't work,one of the head phone jacks didn't work, the rear seat belt looked like it had been named through, and they put in conventional oil when it clearly states synthetic oil. Brad Smith told me his service experts don't work on these cars usually and they didn't know. Well hello?! That is what the instruction Manuel is for. Also he said the detail department must have over looked the seat belt being torn in half and just hid it in the corner and didn't tell anyone about it. But at the same time I am being lied to about the inspection it has been through. Or are they telling me this is a koons quality pre owned car. Well after enough nagging and explaining these items should have been fixed before the car was put on the lot Brad asked us to bring the car in and they would fix it. My husband called the next day to check on the car and the service department didn't even know where my car was. It took our own investigating to find out they took it somewhere else to be serviced. When my husband and I went to pick up the car Brad Smith told us that everything had been fixed but they wouldn't replace the head phones since it is a luxury item. I was very upset because when I buy a used car I expect everything to work and if they didn't want to replace the head phones then they should have not been offered in the car. I kept on about getting new head phones or I would write nasty reviews. Brad Smith then insulted me by saying he would buy me head phones from Walmart if I wouldn't write nasty reviews because if you mention anyone's name negatively in a review then they would get fired. Not even having the car back after a couple of days we noticed the power outlets where you charge your phone were not working. We asked the place they took the car to be serviced what happened and he said if could have happened while they were working on the car or they didn't work in the first place. It took two weeks to get a hold of Brad Smith and when I did he said the car wasn't his problem anymore and their cars are put through a koons inspection and I would have to take care of this myself. Brad also said I bought a used car not a new one and if I wanted everything to be working properly I should have bought a new car. If this is a koons experience it was horrible and I do not suggest anyone buy a car from them and be put through what I have been put through. Used car or not everything should work and it hasn't even been a month of owning it. Brad Smith has no communication skills and is horrible at making customers happy He even hung up on me today and is very argumentative. I called to complain about the service I was getting last week to the general manager Bryan Murphy and he hasn't even called me back. Koons has ruined my car buying experience and I will NEVER go to another koons dealer again.
Dan Knarr9/14/2014 07:26:54 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:James Nuyen
The Ad showed a very low price. I qualified that price with Jame.. Sales guy at least an entire week, back and forth. Came down to me driving 2 hrs to look at the truck. All of a ssudden, no reply after a weeks worth of replies. Finally, 2 days later, James calls me on a Saturday and says his boss was going to call me about the price discreptancy?? It went up 4K!! That he was sorryand would make it up to me? PT Barnum said:;" you can fool all of the people someof the rime and some of the people all the time" Must be Koons motto also. Buyer beware; about this SHADY dealership. I had a dealer in my area phone to make sure it was a ligit deal. She said, "buy the 2015 Sierra Denali truck"!! That the price was confirmed and she couldn't p[ossibly match it. Not just oops, we made a mistake. Perhaps deliberetly, yes, i'm convinced it was a sham from the get go. I do however think that James in sales was also a victim of nievety. DannyK Pennsylvania
shenasimone9/05/2014 12:03:46 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mandou Gaye
I had inquired about purchasing a new car and Mandou, a car salesman at Koons Dealership, offered to pick me up from my home and bring me to the dealership he worked at. He was very professional and did not pressure me into buying a vehicle. Upon arrival to Koons Dealership I realized that I really wasn't interested in a Chevy vehicle and Mandou offered to drop me off at a Mazda Dealership since I was really interested in purchasing a Mazda 3S. If I decide to purchase a Chevy in the future I will definitely contact Mandou- he's an awesome individual and provides outstanding customer service.
Koons Tysons GM responded to this review
9/22/2014
Thank you for the review! Glad to hear you had a great experience with Koons, hopefully we will see you here again soon!
flounderfoot7/11/2014 01:02:23 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:No Names
I will leave the names out, I don't think its fair to single out one person. I had to get my left front headlight fixed on my 09 Malibu, it seems the front end needs to be taken off for this. I showed up at 730 and was told it would only take an hour, After a 45 minutes a gentleman comes up and tells it will be $1,400.00 to fix the sparkplugs, Wipers, Headlight, Fluids, etc, etc. I never asked for any of this to be looked at. Just last Thursday I had my car serviced at a local jiffy lube, and had a new filter put in. I'm very disappointed with what is perceived as a con job for more money. The simple headlight bulb still cost $240.00
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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