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Toyota Direct

4248 Morse RdColumbus, OH 43230-1486
1-800-973-89441-800-973-8944
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Customization
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Let's go to Toyota Direct for the best selection, savings, and satisfaction. Toyota Direct - Let's go Places. Free car washes for life and Toyota Care - 2 years or 25,00 ... Read more
Let's go to Toyota Direct for the best selection, savings, and satisfaction. Toyota Direct - Let's go Places. Free car washes for life and Toyota Care - 2 years or 25,000 miles of complimentary service - included with every new Toyota purchase.

Why You Should Buy a Used Car From Us

At Toyota Direct, you will experience the combination of friendliness, professionalism, and dedication to customer service not found anywhere else in central Ohio. We hav ... Read more
At Toyota Direct, you will experience the combination of friendliness, professionalism, and dedication to customer service not found anywhere else in central Ohio. We have a large selection on all makes and models to choose from. Just call, e-mail or stop by to be treated to a "FUN" buying experience.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Any available rebates included in sales price in lieu of any special financing / lease incentives unless otherwise indicated.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.1
    Quality Of Work
  • 4.0
    Friendliness
  • 3.9
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 187 
beedubya4/23/2015 03:19:12 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jim Elgins
It took a few tries to diagnose what was causing the shifter in my FJ Cruiser 6-speed to become sloppy. After some self-diagnosing via FJ Cruiser forum I asked the technician to remove and repair the shifter. . The repair was quite unorthodox in that instead of replacing the shifter with a new one that would eventually fail (design flaw) they accepted my proposal to repair the problem with a more permanent solution (using a two pat epoxy to replace a worn rubber bushing). All the while they gave me a ride to and from work. I've very happy with the repair though I'm disappointed about some stains on the passenger seats.
mayer5594/06/2015 04:19:21 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Sayre
I recently visited Toyota Direct due to there being a leak in my radiator. As soon as I visited the dealership, Paul was able to immediately pull my vehicle up and have it looked at. Within 30 minutes they were able to establish what was wrong with my vehicle and quote me a price. They were able to order the part that same day and schedule my follow-up appointment at a time that fit my schedule. When I came for my service appointment I was helped immediately and the staff took extra care to update me on the progress of my vehicle. My car was serviced promptly and returned to me in less time than originally estimated. My car was very clean and the service exceeded my expectations. I will definitely return to Toyota Direct for any future car servicing needs.
jrussell4/06/2015 08:20:34 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Easton Primeau
I have been a customer of Toyota Direct (both car sales and collision repair) and anytime I have not felt satisfied or had an issue, they were quick to help fine a resolution that was fair and that kept me coming back. I have purchased two new cars and one used car - and have had three major collision repairs on three others over the years. I will keep coming back as long as the customer service stays high. Prices are all pretty comparable when you shop but know where you're buying and how they will treat you when you're not just buying a new car!
boopalan ars10/09/2014 11:17:55 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Not interested to give names
I had a very bad experience with Toyota Direct in columbus and Service center also with financial service. I would NOT recommend any one for their service.
jami41710/05/2014 05:57:18 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Storm Frasue, Luke
My salesperson did not know there was a RAV4 in their inventory; I had to show him on their website and he had to go look for it. The finance guy got me a better deal than the one I brought in pre-approved for, BUT it took him almost a month to finalize it and was impossible to get in touch with through the process. At one point I went to the BMV to renew my temporary tags after leaving several messages (with no response) to find out if the lien was done yet, and found out it was filed on the title already - how hard could it be for him to tell me the deal was finalized?! I then had to go get a copy of the title and back over to the BMV for my plates. I still did not get my title in the mail for another week after that! Just when I thought all was settled with the financing, I get a statement in the mail dated 7/30 with a payment due date of 7/26! I call Toyota financial where I am told they can do nothing because that's how the dealership filed the paperwork. Basically the correct paperwork was not received until 4 days after my first payment due date (which the dealer determines on said paperwork) and the only way to change it is to go back to the dealer. At this point, with the headaches and lack of communication just trying to find out who my financing is through, I refuse to deal with the sales are of the dealership anymore. And as far as service goes... I made an appointment for some service recalls the dealer didn't bother doing before selling the vehicle to me. I get an email from someone at the dealership about they may offer me a new RAV4 in exchange for my certified pre-owned one, so I call the number on the email and the lady "makes an appointment" for me for when I bring the vehicle in for the oil change. When I get there, she says she is running some numbers and will see me when I come back to pick up the vehicle. When I come back to pick up the vehicle, she is not at her desk, so someone in service pages her to meet me in the waiting area. Forty minutes later I find the person that paged her left for the day, the lady that I am supposed to be meeting is out on a test drive, and I give up and leave. I determined on my own later that no matter what you're bringing in your vehicle for service on, you get one of these emails. I have not purchased a vehicle in 13 years, and the only reason I was buying one now is mine was totalled. This dealership has shown a total lack of communication, sympathy, and attempted to abuse my naivety, and I am letting everyone know to have a very good reason to go there and watch your back!!!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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