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Lexus of Manhattan

662 11th Ave.New York, NY 10036-2006
1-888-846-41871-888-846-4187
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
View all services and amenities

Why You Should Buy a Used Car From Us

When you purchase a vehicle from Lexus of Manhattan you are purchasing a Lexus from the only "Elite of Lexus" dealership in the 5 boroughs. We sell only prestine, well m ... Read more
When you purchase a vehicle from Lexus of Manhattan you are purchasing a Lexus from the only "Elite of Lexus" dealership in the 5 boroughs. We sell only prestine, well maintained vehicles and pride ourselves on the best customer service. Visit dealerrater.com and read what our customers are saying about their experience with us!

Languages Spoken

  • Español
  • "中文"
  • Français
  • Italiano
  • Polski

Dealer Disclaimer

Price excludes registration and title fees and taxes.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 153 
Elephant Insight Project Management12/30/2014 01:44:41 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Danny Lee
After looking locally in SC for a 2008 RXh without success, I eventually stumbled on Lexus of Manhattan because they had the rare car, it was one-owner, with excellent service history, and the price was many thousands less than in any other state for comparable mileage and features. They went the extra mile to Certify the car for me within the last two days, working after hours. I was not worried about buying a car from them sight unseen due to their excellent reputation.
Lexus of Manhattan responded to this review
12/30/2014
Good afternoon, I would like to thank you for providing your feedback to us, it is greatly appreciated. I am happy that you were satisfied and we look forward to assisting you again in the future. If you should require help with anything vehicle related, please feel free to reach us at, (888) 308-4847. Best of luck! Greg Rojek General Manager
Doctorstan12/30/2014 09:54:38 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jon Popper
Purchased a 2010 RX450h. The car is great except for a poorly designed USB port. Salesman promised to pick up car at service and drop off loaner. That was a lie, in 4 years that never came true. Immediately car had a squeak noise when running. Told I was imagining it. It took 3 visits and GSM to get fixed. 2011. In last 4 years, Each service visit needs "extra" items, often to $500+! 2012 they called and thought tech had left a flashlight in engine and wanted me to come back to return it. SERIOUSLY.? Late 2013 advised nitrogen in new tires. Mid 2014 dash display low pressure. Can't use regular air, brought car in 3 times EVERY TIME LOW PRESSURE returned.Over 4 visits, paid to have regular air put back, bought 3 new tires. Paid for 3 visits. Was told "we have checked everything" this dealer replaced all good tires and left bad one on. They seriously don't know which tire is on display? Replaced bad tire in Long Island all fine now. Using Hampton Lexus for now.
Lexus of Manhattan responded to this review
12/30/2014
Good afternoon Sir, I am sorry to learn about your frustrations and I hope that I can correct any mistakes for you. We take customer satisfaction very seriously and I would like to correct any mistakes that you feel we have made. At your earliest convenience, can you please give me a call so that I can assist you further? The number to reach me is, (888) 308-4947. Greg Rojek General Manager
Ellada37311/26/2014 11:59:20 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dariusz Doliwa
I AM VERY HAPPY I went to this dealership with my friend. Louis Rivera and Dariusz Doliwa went above and beyond to make sure I was completely satisfied, because i was keep changing my mind with interior and exterior colors of my car :D ..... Louis Rivera GOT ME THE BEST DEAL I could ever ask, and Dariusz Doliwa was extremely patient, he made sure I understood everything about my car, He didn't rush at all explaining and showing how everything works. I did not feel pressured, wich I liked the best. I would defenetely recomend this place. Had a GREAT experience at Lexus of Manhattan :))) Thank you guys , keep up the good work :*
Lexus of Manhattan responded to this review
11/26/2014
Good afternoon, I would like to thank you for your wonderful feedback and recommendation. On behalf of myself and Louis, we both wish you nothing but the best of luck with your new Lexus! It was my pleasure to assist you and I am looking forward to helping you again in the future. If you should require assistance before then, please don't hesitate to call me at, (888) 308-4847. Dariusz Doliwa
MargoKornfeld 9/11/2014 07:00:00 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Others who no longer work there
From the beginning, Lexus was sloppy. I made an appointment and when I showed up, they had no record of it in the system. The worst was that when I returned my leased vehicle, they also didn't have that appointment in the system and it was a chaotic experience. I returned the car in pristine condition and several weeks later received a bill claiming I only returned one key. I absolutely returned two keys. Lexus never asked me to sign anything that day and they have subsequently kept no paperwork. I have disputed the charge but it's been like a vortex with my account going to a collection agency. 8 months later, I have paid the $400+ charge so I don't have a credit issue but I am still hoping to be reimbursed. I feel like its a scam just to get end of lease cash out of me. To add to their sloppiness, it's almost a year after I returned the car and I'm still getting email offers and calls to schedule service appointments. Don't use them!
Lexus of Manhattan responded to this review
9/12/2014
Dear Sir/Madam, I am sorry to learn that you are upset with the experience you had at our dealership. We never try to scam our customers in order to get money out of them and I am confident that your situation can be resolved. At your earliest convenience, please reach me by phone, so that we can discuss this issue further. The number to get me is, (888) 308-4847. Thank you. Greg Rojek General Manager
wankehoe12/07/2013 08:46:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Johnson
Would definitely recommend this dealership- staff was friendly and professional and service was outstanding! They made purchasing a car a pleasant experience as opposed to a stressful one. They were informative and answered questions I didn't even ask! Keep up the good work Lexus of Manhattan!
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