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Audi of Smithtown

578 Middle Country RoadSt. James, NY 11780
1-844-847-67451-844-847-6745

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

WHY YOU SHOULD BUY A NEW CAR FROM AUDI OF SMITHTOWN NO EXTRA FEE'S ADDED TO YOUR PRICE LIKE ADMINISTRATIVE OR DEALER PREPARATION FEE'S. STATE OF THE ART FACULTY AND WINN ... Read more
WHY YOU SHOULD BUY A NEW CAR FROM AUDI OF SMITHTOWN NO EXTRA FEE'S ADDED TO YOUR PRICE LIKE ADMINISTRATIVE OR DEALER PREPARATION FEE'S. STATE OF THE ART FACULTY AND WINNER OF PRESTIGOUS AWARDS FROM AUDI. 100% CUSTOMER SATISFACTION IS OUR GOAL. TREATED WITH DIGNITY AND RESPECT BY PROFESSIONAL AND TRAINED STAFF. FAMILY OWNED AND OPERATED SERVING OUR COMMUNITY FOR OVER 30 YEARS.

Why You Should Buy a Used Car From Us

WHY YOU SHOULD BUY A USED CAR FROM AUDI OF SMITHTOWN NO EXTRA FEE'S ADDED TO YOUR PRICE LIKE ADMINISTRATIVE OR DEALER PREPARATION FEE'S. STATE OF THE ART FACULTY AND WIN ... Read more
WHY YOU SHOULD BUY A USED CAR FROM AUDI OF SMITHTOWN NO EXTRA FEE'S ADDED TO YOUR PRICE LIKE ADMINISTRATIVE OR DEALER PREPARATION FEE'S. STATE OF THE ART FACULTY AND WINNER OF PRESTIGOUS AWARDS FROM AUDI. 100% CUSTOMER SATISFACTION IS OUR GOAL. TREATED WITH DIGNITY AND RESPECT BY PROFESSIONAL AND TRAINED STAFF. FAMILY OWNED AND OPERATED SERVING OUR COMMUNITY FOR OVER 30 YEARS.

Dealer Disclaimer

Price excludes registration and title fees and taxes only. WE DON'T CHARGE ANY EXTRA FEE'S like ADMINISTRATIVE OR DEALER PREPARATION FEE'S. You get the best price with N ... Read more
Price excludes registration and title fees and taxes only. WE DON'T CHARGE ANY EXTRA FEE'S like ADMINISTRATIVE OR DEALER PREPARATION FEE'S. You get the best price with NO GAMES OR GIMMICKS.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.4
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 66 
Senior Executive4/21/2015 08:59:36 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Guy,Kevin Birmingham
I have leased 12 Audi's over three decades from dealers around the country. I have never had a better experience than working with Audi of Smithtown. I actually live closer to other Audi dealers but travel to Smithtown to lease from Chris Guy and obtain service from Kevin Birmingham. These guys are top-notch. Knowledgeable, courteous, professional, trustworthy, responsive, fair. I wish all my dealings with service providers were like my experience with Audi of Smithtown, Chris Guy and Kevin Birmingham.
LamboKeem4/14/2015 12:08:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Birmingham
Kevin Birmingham is the best! All service advisors should be like him and mirror his qualities. He is always attentive and knows who you are when you phone in. When you arrive at the dealership, he has no problem rolling up his sleeves and checking out your car physically and he's very knowledgeable about every aspect of the car. He does his job well with a warm friendlineess that is genuine. I switched to Audi of Smiths town due to lack of communication and incompetence from my local Audi service department. I travel 1:30 mins from Brooklyn to Long Island because the service is outstanding.
healthydoc4/13/2015 04:11:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Birmingham
After a horrible experience with another Audi dealer, I came to Audi of Smithtown and had the complete opposite experience. Kevin B. was beyond helpful, courteous and accomodating. I now ONLY ask for Kevin because I am absolutely certain that I will get treated fairly and honestly. He is without a shadow of a doubt, the BEST service adviser I've ever had at any dealership.
rickc9114/04/2015 06:49:23 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ron Merrow, Peter Hutzler, Dennis O'Connor(Sales Associate), Mr. Martin(Business Manager, Jack Imperato(Service Advisor)
In December 2014, I opened a "Unique Dialogue" with Mr. Merrow and Mr. Hutzler about purchasing a New Audi Q3. Well, right Off the Bat they came back with a "Purchase Price" that made it "Too Good To Pass Up"!! Well 1-week later Me and My Wife(buying the Q3 for her) came into the Dealership to "Close The Deal" and "Special Order Our Audi Q3 From Germany", with No Surprises, and No Charges for Special Order(who does that). During this Visit we met Mr. Hutzler(sales manager) and he introduced us to Dennis O'Connor(sales Associate), who took Us for a Test Drive in a Audi Q3, and He truly was "Exceptional In Product Knowledge" and his "Attention To Detail" was "Truly Exceptional"!! Meeting with Mr. Hutzler, Me and my Wife both came away with the Impression that here is a "Sales Manager" who has a "Exceptional Sales Team" that makes his Job Easy, and Makes the "Customer" feel that their "Expectations Have Been Exceeded In Every Way"!! On March 28th 2015(Sat), our Special Order Audi Q3 arrived and We Drove Away "Completely Satisfied"!! This is the "Third Audi We Have Owned", and this "Truly" was the "Best Dealership Experience Ever"!! Mr. Ron Merrow, should be "Proud Of His Staff"!! I will "Definitely Buy From Audi of Smithtown Again"!! I Remain.... Rick M. Cosentino
kmm2133/24/2015 04:46:25 PM
3.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:not sure the employees name
I brought my Audi A4 into Audi Smithtown Service because the handle stopped working on my car. I could open it from the outside but not from the inside. I dropped it there and they called me the next morning to say it was the door latch cable (inside the door panel) and it would cost $380.00 plus tax to fix it. I declined the service as I thought that was an outrageous price for a cable. I brought the car to my mechanic. He ordered the cable for about $30. I am so happy I did not let Audi fix the car. I know they say the car is in better hands there, but to charge $300 for labor alone makes me sick. I don't know how these dealerships get away with this.
Audi of Smithtown responded to this review
4/10/2015
I am sorry to hear of this concern. I have looked into the matter and indeed you are correct in that the price quoted to you to replace your door cable was far too high. You were incorrectly quoted the labor charge due to an error on behalf of my service advisor. The correct quote to diagnose and repair your vehicle here with us should have been about $175 plus tax. I have met with the employees involved and have determined that nobody intentionally tried to overcharge you for anything. Once again on behalf of my entire staff we are truly sorry for the inconvenience that this has caused you. I would be happy to try and make this up to you on a future visit. Please let me know if you are ever in need of assistance and I will do my best to make things right. Sincerely, Joe Geosits Service & Parts Director Audi of Smithtown jgeosits@audiofsmithtown.com
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