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Audi of Smithtown

578 Middle Country RoadSt. James, NY 11780
1-844-847-67451-844-847-6745

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

WHY YOU SHOULD BUY A NEW CAR FROM AUDI OF SMITHTOWN NO EXTRA FEE'S ADDED TO YOUR PRICE LIKE ADMINISTRATIVE OR DEALER PREPARATION FEE'S. STATE OF THE ART FACULTY AND WINN ... Read more
WHY YOU SHOULD BUY A NEW CAR FROM AUDI OF SMITHTOWN NO EXTRA FEE'S ADDED TO YOUR PRICE LIKE ADMINISTRATIVE OR DEALER PREPARATION FEE'S. STATE OF THE ART FACULTY AND WINNER OF PRESTIGOUS AWARDS FROM AUDI. 100% CUSTOMER SATISFACTION IS OUR GOAL. TREATED WITH DIGNITY AND RESPECT BY PROFESSIONAL AND TRAINED STAFF. FAMILY OWNED AND OPERATED SERVING OUR COMMUNITY FOR OVER 30 YEARS.

Why You Should Buy a Used Car From Us

WHY YOU SHOULD BUY A USED CAR FROM AUDI OF SMITHTOWN NO EXTRA FEE'S ADDED TO YOUR PRICE LIKE ADMINISTRATIVE OR DEALER PREPARATION FEE'S. STATE OF THE ART FACULTY AND WIN ... Read more
WHY YOU SHOULD BUY A USED CAR FROM AUDI OF SMITHTOWN NO EXTRA FEE'S ADDED TO YOUR PRICE LIKE ADMINISTRATIVE OR DEALER PREPARATION FEE'S. STATE OF THE ART FACULTY AND WINNER OF PRESTIGOUS AWARDS FROM AUDI. 100% CUSTOMER SATISFACTION IS OUR GOAL. TREATED WITH DIGNITY AND RESPECT BY PROFESSIONAL AND TRAINED STAFF. FAMILY OWNED AND OPERATED SERVING OUR COMMUNITY FOR OVER 30 YEARS.

Dealer Disclaimer

Price excludes registration and title fees and taxes only. WE DON'T CHARGE ANY EXTRA FEE'S like ADMINISTRATIVE OR DEALER PREPARATION FEE'S. You get the best price with N ... Read more
Price excludes registration and title fees and taxes only. WE DON'T CHARGE ANY EXTRA FEE'S like ADMINISTRATIVE OR DEALER PREPARATION FEE'S. You get the best price with NO GAMES OR GIMMICKS.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 68 
Car Nut5/19/2015 05:04:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dennis O'Connor, Ray Brown, Brian Miller
I've leased many cars over the years on Long Island including domestic and imported models from both mainstream and luxury marques. For me, the experiences have varied from acceptable to outstanding. The outstanding experience? Audi of Smithtown. From my initial contact with Audi Brand Specialist Dennis O'Connor to a very pleasant experience with Business Manager Brian Miller and a warm handshake and greeting from General Manager Ray Brown my expectations were exceeded at every step. Honestly, Dennis didn't have to do much to sell me on the Audi brand or the S3 I leased (I'm a car nut who is very familiar with Audi's reputation for great engineering as well as the new S3's emerging status as the heir apparent to the late 90's S4 - a car who's performance and driving characteristics are regarded as legendary by the Audi cognoscenti), But he DID sell me on the dealership and the friendly and capable staff. His pride was obvious as he took me thru the state-of-the-art Service Reception area with a covered drive-thru and spotless service bays. And although I didn't take him up on the offer, he assured me you could 'eat off the floors in the service area'. Since a car with the color and options I wanted was not in stock, I placed a factory order. Never was there any pressure to 'take something on the lot '. Instead, Dennis worked with me to put together an order with exactly the options and colors I wanted. It took a little over 2 months for the car to be built and transported from Germany and Dennis was great at keeping me updated with status emails along the way. During one of my visits to the dealership, newly hired General Manager Ray Brown made it a point to come over and introduce himself. He thanked me for my business and seemed genuinely interested in knowing how the process was going. It was an unsolicited personal touch - the first of many I expect. Then there was the 'dreaded' meeting with the Business Manager - this always seems to be the most stressful part of buying a new car where the dealer tries to sell you extras you may or may not need, to increase the value of the sale for the dealership. Audi of Smithtown's Business Manager Brian Miller did not take that approach. He simply presented the menu of available extras (everything from pre-paid maintenance with AudiCare to window tinting) and asked which items I was interested in. Done. No pressure and very pleasant. No need to dread that meeting. I would recommend Audi Of Smithtown without reservation to anyone shopping for an Audi and expecting the best premium car buying experience, fair prices, a professional staff, a state-of-the-art facility (sales and service) and most importantly: a personal touch. Oh, and the S3? It's amazing - I probably should have gotten more than 12K miles per year on my lease. I think I'll be driving it more than I expected.
Lizy5/09/2015 10:44:53 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dennis O'Connor
I walked into the dealership that morning armed with the readiness to cut off a sales pitch due to my strict schedule. Turns out, I didn't need to worry at all. Dennis quickly discovered that I knew exactly what I was looking for because he actually listened. We found a car within minutes and had a lease contract within the hour. Everything went smoothly and efficiently. I never felt pressured, and I truly felt that Dennis represented my wants and needs rather than his or the dealership's own agenda. He was my advocate and helped me get a better price through all possible avenues. I have absolutely nothing negative to say about the experience. I am now enjoying my beautiful Audi and will certainly come back to Audi Smithtown for future car dealings.
Senior Executive4/21/2015 08:59:36 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Guy,Kevin Birmingham
I have leased 12 Audi's over three decades from dealers around the country. I have never had a better experience than working with Audi of Smithtown. I actually live closer to other Audi dealers but travel to Smithtown to lease from Chris Guy and obtain service from Kevin Birmingham. These guys are top-notch. Knowledgeable, courteous, professional, trustworthy, responsive, fair. I wish all my dealings with service providers were like my experience with Audi of Smithtown, Chris Guy and Kevin Birmingham.
LamboKeem4/14/2015 12:08:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Birmingham
Kevin Birmingham is the best! All service advisors should be like him and mirror his qualities. He is always attentive and knows who you are when you phone in. When you arrive at the dealership, he has no problem rolling up his sleeves and checking out your car physically and he's very knowledgeable about every aspect of the car. He does his job well with a warm friendlineess that is genuine. I switched to Audi of Smiths town due to lack of communication and incompetence from my local Audi service department. I travel 1:30 mins from Brooklyn to Long Island because the service is outstanding.
healthydoc4/13/2015 04:11:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Birmingham
After a horrible experience with another Audi dealer, I came to Audi of Smithtown and had the complete opposite experience. Kevin B. was beyond helpful, courteous and accomodating. I now ONLY ask for Kevin because I am absolutely certain that I will get treated fairly and honestly. He is without a shadow of a doubt, the BEST service adviser I've ever had at any dealership.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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