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Franklin Chevrolet Cadillac Buick GMC

733 Northside Drive EastStatesboro, GA 30458
1-866-493-89871-866-493-8987
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
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Why You Should Buy a New Car From Us

Your Chevrolet Cadillac Buick GMC dealer Serving Statesboro near Savannah, Georgia Franklin Chevrolet Cadillac Buick GMC also proudly serves as your Statesboro GMC, and S ... Read more
Your Chevrolet Cadillac Buick GMC dealer Serving Statesboro near Savannah, Georgia Franklin Chevrolet Cadillac Buick GMC also proudly serves as your Statesboro GMC, and Savannah GMC dealer. Stop by and test drive our line of stylish yet powerful GMC trucks like the Sierra, Canyon or the Acadia. Looking for a new Buick car or SUV? Search no further, we have what you are looking for! We are proud to serve as your Savannah Cadillac and Statesboro Cadillac dealership.

Why You Should Buy a Used Car From Us

Your Chevrolet Cadillac Buick GMC dealer Serving Statesboro near Savannah, Georgia Franklin Chevrolet Cadillac Buick GMC also proudly serves as your Statesboro GMC, and S ... Read more
Your Chevrolet Cadillac Buick GMC dealer Serving Statesboro near Savannah, Georgia Franklin Chevrolet Cadillac Buick GMC also proudly serves as your Statesboro GMC, and Savannah GMC dealer. Stop by and test drive our line of stylish yet powerful GMC trucks like the Sierra, Canyon or the Acadia. Looking for a new Buick car or SUV? Search no further, we have what you are looking for! We are proud to serve as your Savannah Cadillac and Statesboro Cadillac dealership.

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Dealer Disclaimer

Price excludes tax, tag, title and Warranty Rights Act Fee (when applicable) All precautions are taken to ensure accurate pricing.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.3
    Friendliness
  • 4.0
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 12 
Zoey19933/29/2016 03:24:05 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Chris
Friday, March 25, I went to Franklin Chevrolet in Statesboro to have some minor cosmetic touch ups done on my 2015 Impala, which I recently purchased from them. While I was at the dealership, a finance manager, Chris, stopped me to say he had some things he needed to go over with me. Chris went on to say that I owed Franklin Chevrolet $1000 as a down payment. I was confused by this seeing as I had bought my car almost a month ago and my paperwork had been processed that day with an agreement of no money down as well as Franklin Chevrolet telling me that I had been approved by a lender the day of my purchase. Not having $1000 just lying around to give to them, I said I didn’t know what they wanted me to do. It almost came down to them just taking the car back even though they approved and processed my paper work for the initial agreement the day I came and bought the car. They said they didn’t have any more options for me other than I had to pay the $1000. We asked Chris why we weren’t notified about the charge earlier, since I had bought the car almost a month ago, and he said it was because of a loss in the family, but I have to believe that Chris isn’t the only finance manager available at the dealership and that they just let my account slip between the cracks. If a recent car buyer needs to be notified of a change with their bank or paperwork, they should be notified in a timely manner, and not just in passing on a Friday evening. This was my first car buying experience; needless to say I was a little timid to finance but trusted what Chris had told me when I had initially financed that day. After going through a whirlwind of emotions Friday afternoon I can honestly say I will never do business with Franklin Chevrolet of Statesboro ever again. They were shady, and uncaring of my particular situation. They also did not want to take responsibility for their mistake and wanted to make it my fault. If I had known that a down payment was required, I would have been happy to take care of it the day I bought the car. Don’t do business with Franklin Chevrolet. They take advantage of their customers, they don’t take responsibility for their actions, and they don’t give straightforward answers to legitimate questions. This all leads me to believe that Franklin Chevrolet doesn’t care about their customers.
AlGMCNOW12/26/2015 11:36:10 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Bazemore
I had a 2009 Saturn Aura that was rear ended and it was classified as a total loss. I also owned a 2014 Ford FX2 Crew Cab I purchased in late November 2014. But with all the service support issues with the Ford. I knew a Chevy was going to be bought to replace the Saturn. I went to Franklin Chevrolet, since the Salesman who sold me the Saturn 5 years ago worked there. He was pleasant to work with and we made a great deal with the Saturn in 2010. This time he dealt with me in the same pleasant professional way on Oct 2 and we made a cash deal on a 2015 Malibu 2 lt. My wife and I love the car. It had an electronics issue on the first drive and Franklin scheduled it into the service center and repaired it to my satisfaction. 4000 miles later and it is a great car. Due to all the "customer is to blame" issues I had on the Ford FX2, I was fed up with the truck after 11 months. After getting the truck back from the South Carolina Ford dealer on Oct 30, I drove it straight to Franklin Chevrolet and traded it for a 2015 GMC Sierra SLT Crew Cab. It was a pleasant straight forward deal with financing that we made. I felt I got the best deal for the 11 month old truck. The GMC is such a smooth riding truck compared to the trade in. We have put 3000 miles on the truck with no issues arising. Great truck, Great Salesman and Great dealership. ps: you can see my 1 star reviews on JC Lewis and OC Welch on this site and yp.com
davi9118/08/2015 01:40:42 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kenny, Joshua, Chris
I have over the year’s purchased many of trucks, cars and even Vans. I have dealt with many dealerships sales associates. However I must say until I met the team of Joshua and Kenny at Franklin I truly had never believed in such a thing as a truehearted well-directed and compassionate sale individual. In fact Joshua and Kenny both asked me not to use the verbiage "sales" but Joshua asked me to use the term "Customer services associate” with one purpose in mind to do what ever needed to be done to see I was made happy" I have to say that is just what Joshua and Kenny both did. They had a great team effort, in how they helped each other like a well-oiled machine to speed the process up for me. One would get certain aspect done while the other either stayed with me or was doing something to ensure the situation was fast, easy and to my liking. They could not have done a better Job! That was until an individual who represented himself as the sales Manager "wow" that was the point it started to slip. From the moment he opened his mouth and could not make eye contact with me I new he was the one who was going to try to destroy what was so nicely teamed up to the perfect situation. He sat across at the desk and talked to me..... I am sorry talked down to be for about 2-3 minutes all of this short time never once looking me in the eyes or really telling me any more then I had already been told by Kenny and Joshua. I was totally taken back I started off with these two individuals that represented not only themselves and each other but the business in such a professional manner I was thrilled. Until the individual that introduced himself as the Sales manager, I guess had to come in and put his 3 minutes of BS on the table. Needles to say I did buy the vehicle and asked Both Joshua and Kenny If I could avoid any more contact with this individual “Brett” and go straight into see one of the finance People Chris was his name, both Joshua and Kenny assured me they would see this happened ASAP and asked if in the short time I had to hold if they could get me anything. Despite the fact that I said No, Joshua Still insisted I take a bottle of water. That he seemed to go to another room to get, and said “think of it this way you will have it for the ride home.” Proceeding to finalizing the paper work. Bothe Kenny and Joshua waited for me. Took the time needed to go over the car with me. Thanked me for sticking with both of them, oh made sure the car was clean and gassed up. They told me both hoped I could over look the small situation and come back offering me a card and a service card. Oh, not to forget this was after they took me to service are and introduced me to “Paul” who I believe was the service manager and very nice. I have to say, If I did not know better I would have to say Joshua had and amazing customer services ability that he showed me that he had inherited not from the car business but from something more with people and Kenny had a great understanding the vehicle and how the paper work needed to be done and explained. I will be back that is a 100% however I will be sure to ask to not have to deal with the Sales manager. He was simply just a very unfriendly individual who needed People skills from his Staff! Now for every one else I met Grade A++++ Thank you Kenny and Joshua - David
Dirk T12/26/2014 11:55:12 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Quicton Mitchell,Chris Kennedy
My company runs a fleet of trucks and I cannot say enough how these folks give you great service after the sale. Every place is giving deals but it's after the sale when you have an issue that makes me come back here. Friendly staff, great service writers and they follow up to make sure a nagging issue is resolved to my satisfaction. That's a 5 Star Dealership.
dmpaige5/04/2013 12:24:58 PM
3.0
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Don Sweeny
Don called me and once he found out how upside down I was, didn't want to talk to me. I'll remember that when I'm in a better situation.
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Franklin Chevrolet Cadillac Buick GMC : Statesboro, GA 30458 Car Dealership, and Auto Financing - Autotrader