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Hayes Chrysler Dodge Jeep of Baldwin

3660 State HighwayAlto, GA 30511
1-888-784-88231-888-784-8823
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

That's simple! We treat you like family. That's the philosophy that drives everyone at Hayes. We know without you - the customer - we wouldn't be here. Sure, you want a g ... Read more
That's simple! We treat you like family. That's the philosophy that drives everyone at Hayes. We know without you - the customer - we wouldn't be here. Sure, you want a good deal on a car, and our prices are hard to beat! But, as many of you already know, there is much more to buying a new automobile than the price. You see, at Hayes we want you back each and every time you're in the market for a new car or truck.

Why You Should Buy a Used Car From Us

That's simple! We treat you like family. That's the philosophy that drives everyone at Hayes. We know without you - the customer - we wouldn't be here. Sure, you want a g ... Read more
That's simple! We treat you like family. That's the philosophy that drives everyone at Hayes. We know without you - the customer - we wouldn't be here. Sure, you want a good deal on a car, and our prices are hard to beat! But, as many of you already know, there is much more to buying a new automobile than the price. You see, at Hayes we want you back each and every time you're in the market for a new car or truck.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes tax, tag, title and Warranty Rights Act fees.
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Dealer Ratings

24-Month Overall Rating
  • 2.3
    Customer Service
  • 2.8
    Quality Of Work
  • 2.7
    Friendliness
  • 2.3
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 71 
drew19688/18/2013 01:11:02 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:TJ
Beware of this dealer! The only reason that they get one star is because there is no option for zero stars. My husband and I began our experience there with asking for more information on their website. The person that I spoke with would not help, but kept insisting that we come in. I made the trip up there ( over an hour) and was told that the person that I spoke with was not there, so they handed us over to another salesman that had no knowledge about the Grand Cherokee that we wanted to see. In the meantime they evaluated our car. After test driving the car the salesman asked us to come inside where we waited for 45 minutes for them to tell us that our car was worth $3,500 less than what we were told by another dealer. Needless to say, we did not accept their offer, and when we told the salesman that they were not even close, he said maybe he could get us another $200, if it would make it work. He even gave us the, it won't be around long, speel. What a joke! Stay away from this dealer! I guess that they think if you drive all the way to Baldwin that you are desperate to buy.
ferocious7/24/2013 09:26:44 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Scott
I called ahead to make sure that somebody is gonna be there waiting on me as i live 2 hours away and i was coming from work at peak traffic hour. I was basicaly told that if i dont make it there before closing time I'm outta luck. And that was just the beginning of terrible and I mean WORSE customer service I've ever had. I'm not buying a pair of socks here, I'm about to shell out $$$ for a car and he acted like he has no interest whatsoever in making a sale. I told him i was going to put down half of what the car is worth in CASH and he still wasnt willing to work with me on the price even a lil bit. I loved the car but was not happy with the engine performance/size so if I have to put up with having to floor the pedal everytime i drive i wanna get a better deal on the car to justify the hassle. I had a feeling the car didnt have a lotta buyers anyway and was sitting for a good while there i think he should have jumped on the offer but instead he acted like i was taking his time from the moment i walked in the dealership. No sales skills whatsoever, i think he is in the wrong business. I never write reviews especially bad reviews, but i was just shocked. And reading some reviews on here about the dealership i can see that I'm not alone. I guess I just got a wrong guy there and the dealership lost a potential customer.
scooter22720002/10/2013 10:47:39 AM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:john wheeler/ LEE
they wasted 3 hours of our time and promise/guarantees us things and we called them and they would not call us back.. I wouldn`t send my worst enemy to this place.. stay away from these people until the hayes family fires both John and Lee for there unprofessional conduct didn`t offer us anything to drink the whole time we was there not to say we drove 55 miles because of MR. Wheelers promise/guarantees it was a waste of time and gas plus bad weather THANKS FOR THE VERY BAD EXPERIENCE
Goodoleboy1/31/2013 06:14:16 PM
1.7
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service Advisor, didn't introduce himself
In this economy and slow time of year it is redicilous that a customer could walk into an empty service drive, see 1 customer in the waiting room and be told by the service advisor that a simple oil and filter change couldn't be done for hours because they were too busy. He was kind enough to offer to either wait for a couple hours or try back later. I don't blame the advisor, its a leadership issue, employees usually mimic management and ownership. I thought a long term family owned business would be a great place to do business, and I did find one, Duvall in Clayton. I called them from the parking lot and was told to come right in, when I arrived they took my truck right in and was back on the road in 35 minutes and lots of friendly people. Sad I'll have to drive over a half hour more for basic service, but all said, if you can't do the basics what will you experience if you have a big problem?
miles19691/20/2013 06:59:50 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Craig Lee
We had looked at several cars at different dealerships but once we went to Hayes in Baldwin, GA we knew this was the place for us. I want to thank Craig Lee for his personal one-on-one professional customer service attitude and outstanding knowledge of the vehicle that we chose. His patience and kindness was very appreciated by us and we know that the Hayes Family should be proud to have him represent their company. We will see you in the future when we look for our next vehicle.
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