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Bozard Ford

540 OUTLET MALL BLVDSAINT AUGUSTINE, FL 32084
1-877-504-81191-877-504-8119
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

We pride ourselves on delivering great prices and even greater experiences. Our people make the difference!

Why You Should Buy a Used Car From Us

We pride ourselves on delivering great prices and even greater experiences. Our people make the difference!
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 5.0
    Quality Of Work
  • 5.0
    Friendliness
  • 5.0
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 500 
Ford Truck1/28/2015 12:16:00 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ricky Goodwin,TJ Bernal
Just bought a used truck from Ricky Goodwin, the best salesman ever, and was treated like Royalty. This Dealership knows how to please their customers. We so appreciate that they made this such an enjoyable experience. Thank you to Ricky and the whole team.
pyroerebus1/27/2015 09:18:47 PM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Crystal Garrison,Chris Gonzalez,John Vayo
To start, I had a great experience with John as my salesman. I told him what I specifically wanted in a car, and he made sure I got it within my price range. He even made sure to follow up with me after the sale, which was very much appreciated. Once the deal was struck, it was time to move on to the finance manager, Chris. I came in with pre-approved financing from a third party. I showed him the paperwork, then he took it to someone else, only to come back to tell me that I needed to put $2,000 down (which was not in the terms of the contract) or he could get me alternate financing. When I refused both, he disappeared again for a while, then came back to tell me that I was good to go. I'm glad I knew the terms of my financing contract, or they would've stolen a sizeable amount of money from my pocket. Once all the contacts were signed, I was told to come back if there were any problems with the car or missing components, and they'd resolve the issue. I went back the first time because I thought the spare tire was missing. Turns out, the car has a Ford can of fix-a-flat in lieu of a spare tire to save weight. Ok, that was my fault for not knowing that and that employee was very courteous and helpful. It didn't get hairy until I realized the rear defroster had a connector dangling from the window and it wasn't working. I only had the car for 10 days at this point, and hadn't even set groceries in the back seat yet, no less have any way of breaking off the connector. Crystal eagerly took my key for a consultation without even looking at the car, and told me it was $100 deductible to replace my back window under warranty. When I explained that I was told to bring it back if there were any issues and that it looked like the connector just needed to be soldered back on, she confidently told me that most windows need to be replaced when the defroster is broken. She also suggested that I find my salesperson to see if he would cover the deductible. A salesperson should not be held responsible for something that service missed during the certified pre-owned inspection! When my car was returned to me, it reeked of gas, my average mpg was 1.2 less than when I brought it in, and about an eighth of a tank of gas was used... for a rear defroster malfunction. Shady. When I brought it back for the actual repair after I was told that there was a kit they could use to repair it (mind games, eh? You tell me it'll be a larger repair so I can be relieved when you tell me it's the minor one that I already told you it was?), I took a photo of my dash, and everything came back as I gave it to them (probably due to the "butler" who was patiently waiting for me to finish taking the photo so he could open my car door for me). Needless to say, it was repaired with new connectors, not a new window, and neither myself nor my salesman were charged the deductible (that I'm aware of). After all of this, I only kept going back so as not to void my warranty. Would I recommend buying a car from Bozard? Absolutely (realistically, the finance manager was doing his job and trying to keep my money in Ford, but he didn't need to lie and try to take advantage of me. If you don't want people bringing in their own financing, then don't be a partner in those services!). John gave me the most enjoyable experience and I have already recommend him to several people. He alone earned the dealership two more review stars than I wanted to give. Would I recommend their service department? Not even if Bubba's back yard in Bardin was my only other option. At least Bubba would have the good sense to look at my car before telling me what needed to be fixed, and I'd even bet he wouldn't make his brother pay for something he accidentally overlooked. They just have bad ethics by assuming everyone is gullible and naive because it works in their favor occasionally. To Bozard's credit, everything was made right, but not without an aggravating fight. Granted, this may not be the truth of how they do business, but one's perception is their reality. I'm finding a different Ford dealership for any future service and repairs. Just be mindful, and you won't get taken advantage of.
Bluetruck1/25/2015 05:13:44 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Wyll Dickenson
I was looking at a truck when Wyll walked by with his manager and interrupted his meeting to see if I needed help, when mentioning that I was on my way to pick up my wife from work and on a tight schedule and couldn't test drive the truck, he skipped his lunchtime and then arranged for me to take the truck to pick up my wife and test drive while I was out with the vehicle giving my wife the opportunity to also look at the truck and test drive the vehicle. We then told him the price range we were looking for and he got the truck down to what we needed and could spend. There was no extra BS that we were getting from other salesmen at other dealerships, straight forward and straight dealing and I didn't get the feeling of being sized up by looks or age and by how much they could squeeze out of me. Overall a great experience.
BFT111/24/2015 06:38:20 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Marcia Nelson
Marcia was very polite and helpful while scheduling my appointment for service. She kept me informed with the progress of the repairs and made the whole experience hassle free. Marcia definitely has a beautiful glow and it shows in her work as well!
zatara741/24/2015 06:26:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Buddy Price
In 2004 after driving an Escort for 15 years I switched to BMW. I had problems from the start. When it came time for a new car I did not wish to return to BMW. Instead I looked at Volvo and Mercedes. However after experiencing sleazy sales tactics at a Mercedes dealership and realizing the Ford Fusion had all the equipment that Mercedes had for 10k less I was interested. But when I drove on I was convinces. Buddy and Jesse went the extra mile to get the price I wanted. Bozard is now my go-to dealership!!
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