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Napleton Infiniti of Tallahassee

3355 Capital Circle NortheastTallahassee, FL 32308
1-888-973-39171-888-973-3917
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

Serving the Tallahassee, FL area, Napleton's Infiniti of Tallahassee is a new Infiniti and used car dealer located at 3355 Capital Circle NE , Tallahassee, FL 32308. We o ... Read more
Serving the Tallahassee, FL area, Napleton's Infiniti of Tallahassee is a new Infiniti and used car dealer located at 3355 Capital Circle NE , Tallahassee, FL 32308. We offer customers everything from stylish new vehicles, affordable financing, and tons of specials to genuine OEM parts, fast vehicle service and repairs, and a whole lot more. Two other things you will find here are a fully committed, friendly, knowledgeable staff and a dedication to integrity that we take very seriously.

Why You Should Buy a Used Car From Us

LIFETIME WARRANTY!! you will find a wide assortment of domestic, foreign, and luxury cars; a showcase of highline, pre-owned automobiles. We specialize in Acura, BMW, Hon ... Read more
LIFETIME WARRANTY!! you will find a wide assortment of domestic, foreign, and luxury cars; a showcase of highline, pre-owned automobiles. We specialize in Acura, BMW, Honda, Infiniti, Jaguar, Lexus, Mercedes Benz, Porsche, Range Rover and Audi. Tallahassee luxury used car specialist.

Dealer Disclaimer

Advertised prices exclude fees or charges such as government fees & taxes, finance charges, dealer document preparation charge. Any & all differences must be addressed p ... Read more
Advertised prices exclude fees or charges such as government fees & taxes, finance charges, dealer document preparation charge. Any & all differences must be addressed prior to the sale of this vehicle. Internet prices good by appointment only & subject to change without notice. Every reasonable effort is made to ensure accuracy of this data, we are not responsible for errors or omissions on these pages. All offers with approved credit to qualified buyers, plus tax, tag and $899 dealer fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 4.3
    Quality Of Work
  • 4.0
    Friendliness
  • 3.8
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 38 
MaryVanessa5/29/2015 01:36:51 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Tim, Service Manager, Deon, Service Rep,
I have bought 2cars frm here over the last 15 years, I have an 2006 M-35 now, with only 53,000, it looks like new, never been serviced anywhere but the dealer. I got the recall for airbag on pass side, to get this done on my model car, the whole dash has to be removed, there was a problem with these dashes, over the years it's was like clay, I talk with Tim twice, he promised me if cased more damage he would replace the dash. Well it did, and Tim and Deon went out of there way, and put in a new dash, the very next week, They worked with Infinity and got it done beautifully. Thank you guys, I also put all new belts and hoses on it, great service, Infinity stood behind there product, their Represenatives went out of the way to get it done fast : Thanks Vanessa
Camper555/17/2015 10:57:56 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Billy, Jeremy
I purchased a 2005 GMC Sierra on May 3, 2015 from Napleton Infiniti in Tallahassee, FL. The sales rep informed me they just received the vehicle as a trade-in and even though I could buy the truck that day, they had not yet done the vehicle safety inspection and I would not be allowed to bring the vehicle home until they completed the safety inspection and fix anything that was discovered. We reached a deal and I paid cash for the truck that day. The dealership agreed to fix (verbally and/or in writing) any known mechanical issues and any mechanical issues that they discovered during the safety check. The dealership agreed to deliver the vehicle to my home the following week after fixing any problems. The vehicle was delivered to my home on May 10, 2015 by the sales rep who sold me the truck. I took the vehicle for a test drive when it was delivered to ensure that any mechanical issues were fixed as part of the safety inspection. I noted the oil pressure gauge on the instrument panel was not working during the test drive. I told the sales rep who was still present that I would not accept the vehicle unless the oil pressure gauge was fixed because it is a safety issue as noted on page 3-47 of the owner's manual. The sales rep told me he did not have the authority to make a decision on how the gauge would be fixed, but he assured me it would be taken care of at the expense of the dealership and he would contact me the next day with a solution. I agreed to accept the vehicle under the condition that the oil pressure gauge would be fixed at the expense of the dealer. I emailed the boss of the sales rep that evening and informed him of the oil pressure gauge problem and I told him that the sales rep gave me his verbal assurance that the problem would be resolved. I have since had numerous phone conversations and email exchanges with the sales manager and sales rep who delivered the vehicle to get the oil pressure gauge repaired at the dealer’s expense as promised. The sales manager told me over the phone that he had forwarded my complaint to his general manager, but he assured me the situation would be made right. I was informed by the general manager on May 14th, through the dealership’s sales rep that sold me the vehicle, that the dealership would not pay to have the oil pressure gauge fixed. The reason I was given was that I didn’t note the oil pressure gauge to be fixed in writing when I originally paid for the vehicle on May 3rd at the dealership. The other reason I was given was that since I got such a good deal on the truck, any repairs not written down during the deal would take away from the dealership’s narrow profit margin made from the sale. I have four responses to these comments. First, the price I paid for the vehicle is irrelevant to whether or not there is a reasonable expectation for the vehicle to be delivered in working order. Would the dealership agree to make the repair if I paid full asking price for the vehicle? Second, if I had noticed that the oil pressure gauge was not working during the original test drive, I would have requested that it be repaired in writing, along with the few other things that were noted in writing and in need of repair before delivery. Third, if the oil pressure gauge was in fact working during the original test drive, then there is a reasonable expectation that it would be operating when the truck was delivered to my home on May 10th. Otherwise, if it broke while in the dealer’s possession between when I originally test drove and purchased the vehicle on May 3rd to when it was delivered a week later on May 10th, it would be the dealer’s responsibility to fix the oil pressure gauge prior to delivery since I paid for a vehicle with a working oil pressure gauge. Finally, the sales rep who is an agent of the dealership made an agreement with me that the dealership would be responsible to fix the problem after I took possession of the truck. This is a binding agreement since the sales rep is an agent for the dealership and he made a reasonable, lawful verbal agreement with me at the time of delivery. It is a reasonable expectation that the oil pressure gauge should in working order after the dealership completed its safety inspection and delivered the vehicle. If something as important to the safety and integrity of the vehicle as an oil pressure gauge was known to be malfunctioning at the time the deal was made and the dealership did not want to fix it, it is something we could have negotiated during the deal. If the repair was non-negotiable, then either side could have walked away from the deal without either side being upset. If it was not known to be malfunctioning when the deal was reached, then the dealership had an obligation to discover it during the safety inspection and repair it before the vehicle was delivered. Finally, as a measure of good gesture to the dealership, I made clear to the sales rep and his boss when I purchased the vehicle on May 3rd that if any mechanical issues were discovered during the safety inspection that would be too costly for the dealership to repair and without a negative profit, I would let them terminate the agreement rather than make costly repairs that would have caused the dealership to lose an undue amount of money. All they had to do was call me and explain the situation and I would have gladly walked away without a fuss. As it turns out, the dealership is now using the argument that the oil pressure gauge is too expensive for the dealership to repair and they would lose money in the overall deal only after the vehicle has been delivered to me. It’s now my financial problem to resolve. UPDATE: I just got a 3rd party used vehicle pre-sale inspection from the GMC dealership 1 WEEK AFTER THE TRUCK WAS DELIVERED to give me peace of mind that the vehicle is otherwise sound except for the oil pressure gauge. In addition to $450 for a new instrument cluster to fix the oil pressure gauge, it cost me another $550 to fix a leaking oil pan gasket, $400 for new brakes and over $600 to replace all the fluids in the vehicle because they were all shot except for the oil. I got two opinions on the fluids, one from GMC and one from Goodyear. Of course, I was assured by Napleton's sales manager that anything that needed addressing would be taken care of before the vehicle was delivered to me. Infiniti's service department either didn't actually do an inspection, did the inspection and are completely incompetent, or discovered these things wrong with the vehicle and purposefully withheld them from me.
karebear52741/03/2015 12:07:14 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul and Tim
It's a relief to know that there is still a car dealership out there that operates with integrity. We just left Dale Earnhart Chevrolet with a very bad taste in our mouths and decided to take a look here. Paul and Tim were very up front about everything and really went above and beyond to take care of my husband and me. Not only did they get us a good deal on the car, but they also got us a very good rate on the loan. These guys are a dream team!
gadawgs777710/15/2014 12:43:58 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Greg Whitaker
This was my first trip to Napleton and my first Infiniti(QX60) They ordered the color we wanted and gave me a great deal on my trade, I was very pleased with all the numbers. We drove it to Atlanta last weekend and it was great, drives like a luxury car and parks like a compact. Our thanks to Greg and Kirk for helping us, they have two great teams in Tallahassee, the Seminoles and Napleton Infiniti.
shandra11g8/07/2014 01:49:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Deon
I would like to commend Deon for his excellent customer service! Each time I visit Napleton Infiniti, Deon goes above and beyond his expectations in assisting me with my vehicles’ needs. Great work, Good job, and Thanks! Great job also goes to Mike Stone!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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