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Reed Nissan

3776 W Colonial DrOrlando, FL 32808
1-866-935-97191-866-935-9719
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Delivery Options
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Why You Should Buy a New Car From Us

You can trust Reed NISSAN because we've been in the business for over 60 years. We work hard to offer our customers the best in New cars. We don't just want your business ... Read more
You can trust Reed NISSAN because we've been in the business for over 60 years. We work hard to offer our customers the best in New cars. We don't just want your business today... we want you to come back in the future, too. Reed Motors also arranges financing, warranties and service contracts. You will get straight information over the email or phone so please contact us today!

Why You Should Buy a Used Car From Us

You can trust Reed NISSAN because we've been in the business for over 60 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your bu ... Read more
You can trust Reed NISSAN because we've been in the business for over 60 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your business today... we want you to come back in the future, too. Reed Motors also arranges financing, warranties and service contracts. You will get straight information over the email or phone so please contact us today!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.4
    Quality Of Work
  • 4.2
    Friendliness
  • 4.0
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 62 
jokunokun1/22/2015 08:09:28 PM
1.3
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Michel'le Valentin
Reed Nissan confirmed an appointment with me to test drive a Nissan Frontier they didn't actually have. It had been sold a week prior to someone else, and they called me out anyway so they could show me a nowhere-near comparable Chevy Colorado while they tried to "find the keys." The only reason I found out what actually happened is the current Frontier owner showed up at the dealership while I was there and confirmed for me when and where she had bought it. So it looks like I fell for a bait-and-switch at Reed Nissan. I'm still in the market for a truck, but I won't be spending any time looking at this place.
Roma1/21/2015 09:54:47 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Guy McCumber,Woody Rader
My letter to Reed Nissan and Nissan Consumer affairs. To whom it may concern, I am still waiting for assistance from A) “the dealership” or B) Corporate Nissan. So far the only communication I had were emails like the one below. As you can read, it constitute no assistance at all. I called back today at 8:00am with my case number in order to speak to the “regional specialist for further assistance” and I was told they could not give me a number. At Nissan consumer affairs they told me today (Monday January 21 of 2015 at 8:00 am) that I would get a call tomorrow before close of Business to assist me. I ask you, in the meantime, what am I supposed to do with my car??? I already stated is difficult to control and dangerous to drive. Do you assume I have other cars at my disposal? Nissan has been in a very short period THE WORST experienced of my life; 1. Dealership total disregard for buyer (consumer) safety. 2. Dealership policy of “do not check cars/ lie to costumer” 3. Dealership provides no solutions on site other than wait and wait some more. 4. Dealership failed to provide alternative transportation. 5. Dealership offer to give me another car keeping my current payments and “only paying and extra amount to cover dealership fees” I already check with my lawyer and this is federal fraud. (I do not think I need to elaborate but I will relate what I was told gladly) Today, Monday January 21 of 2015 I was told by the dealership that the parts will arrive in five business days but never said from what date or the approximate arrival date. I had always receive parts for my other Toyota vehicles priority overnight and I had been a client of David Maus Toyota for 8 years. Needless to say Nissan do not even compare to the appointed Toyota dealership. By now I would have been offer immediate assistance by the dealership or have a courtesy car. I did not know the parts were shipped from Japan by boat. I understand it was my mistake on choosing Nissan in the first place and will never happen again. However, this issue Needs to be solve and the days are counting since last Saturday January 17, 2015. As for today my Brand new Nissan Rouge is park on my house as is not safe to drive. Thank you so very much for all the assistance you have given me so far, speak volumes of the Nissan brand.
Nicholas 1/14/2015 08:22:28 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Z Mari
Hello my name is Nicholas Zaharris I am 92 years old and I would like to thank Z Mari for being patient and honest. I was brought in by my son and daughter who happen to own Nissans. we met Z Mari when we pulled in the dealership he showed me 3 different cars and also understood what we wanted to accomplish and he got us there with honesty and it was very pleasant. Thank you Z Mari I hope you have a great 2015 God Bless u!!!
Reed Nissan responded to this review
1/19/2015
Thank you very much for your kind words and welcome to the Reed Nissan family. As the #1 Nissan Dealer in the USA, we strive to provide exceptional customer service with each and every visit. We look forward to serving you for many years to come. Thank you and congratulations!
janelle.yoder.149/24/2014 03:24:07 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:jose st hillaire and Cesar
My husband and I went to RN over labor day weekend to purchase a car because of the sales they advertised and because we heard they were one of the best dealerships in the area. This was both of our.first time experience buying a car. Even tho the car we had looked at online had been sold our sales guy Jose did an awesome job working out a deal for us to buy a brand new Versa for only 1000 more then the other car we looked at online. However we were there more then half the day waiting to get everything finalized. Finally we went to the financial manager Caesars office. It was late getting close to closing timeand obvious he was rushing us thru ssigning paperwork saying he didn't want to keep us to late. He never once mentioned anything about bank information for our loan. The next day while I was at work he called my husband saying he had more paperwork he needed us both to sign and convinced my husband it would be OK to come pickup the papers to bring to my job and have me sign!! Which is by far not right or legal at all!!! He then told my husband that he would give us a free tank of gas since we lived 30 min away. Well turns out he went home before my husband got back and he never got the gas. We called Jose who said anytime we are in the area we can stop by n get the gas so a week later we did just that. By that time I had realized that we had no info on our bank or loan at all I was told I had 45 days to make our first payment but our paperwork said 30 days so I asked Jose about it. He claimed Cesar was to busy to see us that day but he would get the info and call me back the beginning of the next week. I waited almost a whole week for a call. Finally Friday I called Jose and he asked me to repeat my question like he totally forgot!! He then said OK give me 2 hrs I will call you back. I ended up waiting all say never received a call. So the next day I called Cesar directly ended up only getting voicemail. The next day Sunday I left Cesar another voicemail the lady at the switchboard told me he was coming in later that day. Then I called José he said he would call me back on Monday since Cesar would not be coming in that day. (Now not even 5min before the lady had told me Cesar would be there) once again waited all day Monday never received a phone call. By Tuesday I was extremely irritated I spent 20 minutes on the phone leaving voicemails since nobody would pick up their phone finally I was able to talk to Michelle who pulled up my account only to tell me it Haas never been updated but she said she would talk to Cesar and call me back in 2 hrs. And hey guess what no call back!! Finally after I had clocked in at work that evening Cesar calls me the whole time we are on the phone I can hear that he seems hurried. Not paying close attention or listening to me. He told me that the due date was 30 days because I told him I wanted the payment at the ENd of the month I said no I actually asked you for the middle of the month just like the Warrentty payment we are making. He also told me that since the bank already played them its not in their control and gave me a number to call to "see what they could do for me" now according to paperwork my payment is due in 6 days and I have no bank info or way to know where or how to make a payment. He also tells me oh you have a 10 day grace period take advantage of it. Ughh horrible customer service after you purchase your car!!!!!
Reed Nissan responded to this review
10/08/2014
Thank you for your review. We appreciate receiving feedback. At Reed Nissan we strive to provide exceptional customer service and support in all aspects of purchasing your vehicle and beyond. We understand that you spoke with Vince Mancuso recently, and any concerns you had have be addressed! Which we are thrilled to hear. If you feel that we have been able to work with you on your concerns, we would truly appreciate it if you would amend your review. If there is anything else we can do, please do not hesitate to contact Vince directly. Thank you and have a great day. We hope we have restored your faith in our customer service, and look forward to having you as part of the Reed Nissan family for many years to come.
michelle hester8/25/2014 03:39:20 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Don't remember
I scheduled an appointment for Saturday, August 23, 2014, to have my car fixed after being in an accident over 2 months ago. It took that long for the insurance company to get with the service dept to approve the quote. I bring my car up there Saturday morning to drop it off because they said to have there by 2:30 & it would take about three to fix. When I get there, they tell me they haven't even ordered the parts to replace with!!!! Well, why in the heck did you schedule the appointment for me to bring it in???? Was told they can go ahead and order the parts on Monday, August 25, 2014 & they will call me to bring the car back in! I don't understand how you can do business this way! I also have a coworker that dropped her car off at the service department over two weeks ago to have it fixed. They told her they would call her & let her know what needed to be done & how much it would be. She called everyday/all day from work to get some answers & they never called her back for at least 1 week. They told it would be another week to get parts & fix. They finally called her on Thursday, August 21, 2014 & told it would be ready to pickup on Friday ($4,000.00 in repairs). She went down there Saturday, August 23, 2014, morning to get said vehicle. Before she even drove it off the lot, she realized it was not fixed. She went right back to service department & the service guy was gone. She waited about 45 mins only to be told they "cannot look at today" she would need to bring it back!!!!! You had it for 2 weeks, it's not fixed, but you cannot look at after her having it five minutes & paying over $4,000.00 in repairs that morning!! VERY BAD customer service!!!!!!
Reed Nissan responded to this review
9/03/2014
I am aware that Guy asked my daughter to have me amend my review after speaking with him. As I told her, I will consider that once the car is fixed. She scheduled with Guy to have the car dropped off on Thursday, August 28, 2014, in the morning. She was told the car would be ready on Tuesday, September 2, 2014, or Wednesday, September 3, 2014. I received a call from Stan on Tuesday evening about 5:30 p.m. asking about what insurance company we were going through. I advised him & asked if the car was ready. He informed me that they were just finishing up removing the bumpers so they could do the repairs. I asked why since they had the car since Thursday morning & he told me that they do not work on the weekends. So basically, my car sat up in the service department for 2 whole days with nothing done to it. I am so confused as to why the bumpers were not removed either Thursday or Friday so they could be put back on by at least Tuesday....
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