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Fields BMW South Orlando

9750 S Orange Blossom TrlOrlando, FL 32837-8916
1-877-322-87151-877-322-8715

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Fields BMW South Orlando is proud to serve the Orlando, Florida area as a leading BMW dealer. Fields BMW South Orlando in Orlando, Florida has a large inventory of new an ... Read more
Fields BMW South Orlando is proud to serve the Orlando, Florida area as a leading BMW dealer. Fields BMW South Orlando in Orlando, Florida has a large inventory of new and used BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, Z4s, X5s, X3s, and Ms. Our parts department is stocked with all the parts and accessories you would expect from a top BMW dealership to keep your BMW looking and running great!

Why You Should Buy a Used Car From Us

Fields BMW South Orlando is proud to serve the Orlando, Florida area as a leading BMW dealer. Fields BMW South Orlando in Orlando, Florida has a large inventory of new an ... Read more
Fields BMW South Orlando is proud to serve the Orlando, Florida area as a leading BMW dealer. Fields BMW South Orlando in Orlando, Florida has a large inventory of new and used 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, Z4s, X5s, X3s, and Ms. Our parts department is stocked with all the parts and accessories you would expect from a top BMW dealership to keep your BMW looking and running great!

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
Powered by
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.6
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 62 
Etien10/25/2014 03:30:43 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mikhail B, Christine, Frank
Here is a dealer that negotiates a deal over the phone with a prospect customer, makes the customer drive 2 hours from out of town (based on the premise that the numbers are very close), and then expects the customer to find a $3000 hit acceptable on a possible trade; very bait-and-switch like. When working on a trade deal, they do not measure both vehicles with the same ruler; they conveniently set their vehicle's price based on suggested retail numbers, but they do not even consider "rough trade in value" on an excellent condition vehicle - it's either auction price or nothing on the trade vehicle. As an automotive enthusiast, having owned my good share of automobiles, and having family in the automotive business, I would not recommend this dealer to anyone.
Fields BMW South Orlando responded to this review
11/26/2014
Good afternoon, Etien, I'm Frank Fernandez, the new General Manager of Fields BMW South Orlando. Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our #1 priority, and I would never want someone to feel like they were receiving this type of experience. I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at 407-956-6300 or, if you prefer, you may send me an email at frank.fernandez@fieldsauto.com. Thank you and I look forward to speaking with you. Sincerely, Frank Fernandez, General Manager.
Fields BMW South Orlando responded to this review
12/10/2014
Good morning Frank, You were one of the individuals that I worked with during my trip to your dealer - I am not sure that there is anything you could do at this point, that you did not do when I was physically there. You were aware of the situation, and essentially offered me $8000 less than what I ended up selling my vehicle at the time for, even when I was willing to take $4000 less in order to strike a deal with you. You also guaranteed me, and I quote: that "you will not get more for your car than what I am offering you; your car is not worth a penny more or a penny less, here, or anywhere" even when I explained that not only am I an enthusiast who is familiar with the car, but that I also have access to auction data/Manheim and other resources. Had you been upfront about your bait and switch technique, I would not have taken the trip, I would have appreciated the honesty, and this review may have never taken place. However, telling a customer that the numbers are "very close" (done by your sales associate Mikhail) and offering $8000 less is despicable in my book, and I have no respect for this practice. Thank you for taking your time to respond. You clearly forgot (or chose to forget) the incident, considering the "thanks for letting me know this occurred and I would like to make it up to you" approach. You were engaged in the process.
mkirwan10/17/2014 07:24:07 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Mic Romero, Nancy, and Tyler
Fields BMW South Orlando is the best around. The service is excellent-fast, friendly and they really listen to you. Mic Romero is fantastic!! He really makes sure customers are treated right! I wouldn't go anywhere else!
Fields BMW South Orlando responded to this review
10/20/2014
Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to our team. If there is anything else we may do to serve you better, please let me know. Warm Regards, Mic Romero, General Manager.
Patriceh10/09/2014 07:10:40 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mikhail Bouzko and Christine Bos
This is the second vehicle we purchased this year from your dealership. What brings us back is the great customer service we receive from not only the sales department, but also the service department. You should be very proud of all of your staff!
Fields BMW South Orlando responded to this review
10/20/2014
Wow, congratulations on your second vehicle from Fields BMW! We appreciate your continued business and are happy to have you as part of the Fields family! It's our pleasure to serve you and if there is anything else we may do to enhance your ownership experience, please let me know. Sincerely, Mic Romero, General Manager.
Titofed10/03/2014 08:28:35 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mikhael Bouzco
Mikhael Bouzco has been a great sales person providing excellent service and attention to details. We believe he has gone the extra mile by accommodating his schedule around our busy one. He also provided us with spanish speaking person helping understanding the new features included in the new model.
Fields BMW South Orlando responded to this review
10/20/2014
Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Mic Romero, General Manager.
floy350910/01/2014 05:39:06 PM
3.8
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:don't now
My was give overall experience was good but I had called to set an appointment for an oil change and a diagnostic I was given a price and when I went In the price of the diagnostic had gone up from 89.99 to 159.99 not sure why?
Fields BMW South Orlando responded to this review
10/20/2014
Thank you for the positive feedback. On the other note of the pricing changing at your arrival, I would appreciate the opportunity to discuss this further with you and address the situation more accurately over the phone and find out what caused the mixup. Please give me a call at your earliest convenience at (407) 956-6300, or if you prefer, you may email me at mromero@fieldsauto.com. Kind Regards, Mic Romero, General Manager.
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