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Fields BMW South Orlando

9750 S Orange Blossom TrlOrlando, FL 32837-8916
1-877-322-87151-877-322-8715

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Fields BMW South Orlando is proud to serve the Orlando, Florida area as a leading BMW dealer. Fields BMW South Orlando in Orlando, Florida has a large inventory of new an ... Read more
Fields BMW South Orlando is proud to serve the Orlando, Florida area as a leading BMW dealer. Fields BMW South Orlando in Orlando, Florida has a large inventory of new and used BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, Z4s, X5s, X3s, and Ms. Our parts department is stocked with all the parts and accessories you would expect from a top BMW dealership to keep your BMW looking and running great!

Why You Should Buy a Used Car From Us

Fields BMW South Orlando is proud to serve the Orlando, Florida area as a leading BMW dealer. Fields BMW South Orlando in Orlando, Florida has a large inventory of new an ... Read more
Fields BMW South Orlando is proud to serve the Orlando, Florida area as a leading BMW dealer. Fields BMW South Orlando in Orlando, Florida has a large inventory of new and used 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, Z4s, X5s, X3s, and Ms. Our parts department is stocked with all the parts and accessories you would expect from a top BMW dealership to keep your BMW looking and running great!

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 89 
robert.andrews.545/10/2015 02:19:16 AM
3.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Maria, Ariel, & Santos
I have never had bought a car from Fields BMW before and thought I would give them a try. I was from out of town and they had a particular car that I wanted to upgrade to. I entertained their "e-price" feature on the vehicle and received a timely reply with the new price on the car. It took them two days to follow up from there, and in the mean time I submitted a finance pre-approval. Maria contacted me and we eventually came to terms on a deal, this include me putting a deposit of $1000 on the car to hold it. I must say Maria was very polite and very easy going to work with. I personally believe they could have done better on the trade, but oh well. I told them that I would be there the following Saturday to take deliver, expecting the car to be cleaned and ready. However, when I showed up the car had not been pulled from the sales lot and in fact was still for sale! Also, the vehicle was dirty and clearly not ready for me to take delivery. This immediately got my anxiety up and when I went inside to ask for Maria, they told me she no longer worked there! At this point I began to seriously question who I gave a $1000 to! A sales man came out and reassured us that someone would help us since Maria was no longer there, but acted like they had no idea about the deal. While this is ok, I would expect a manager to step up and reassure us since he/she should have taken the responsibility to ensure that her dealings were taken care of before her departure. Luckily, they honored the deal that was negotiated previously but again no manager ever came to apologize or anything since the situation got messed up. At one point we had been told the sales manager would come talk to us but he never did. I guess he was too busy or weren't spending enough money to warrant a moment of his time. I have to say that Ariel and Santos stepped up and did a great job given the situation and made sure the deal was as good as can be. Even after the paperwork was signed, there was no manager to even say thank you for the business. I have been in various levels of management for seven years, to include middle management in supervising 24 people. If my employees had messed up and inconvenienced a customer, I would offer them my reassurance and insure that I did something to make the experience top notch, but that didn't happen. Overall, I would say the overall experience was average given what happened. Ariel and Santos are top notch and if I was a competitor looking for talent to steal I would recruit these two guys. If it was not for them then my ratings would have been lower. As far as the managers or the lack there of, if I was senior management, I would seriously question why they didn't personally reassure or thank a customer since this is contrary to the company's mission statement, "Fields matters, because you matter". If Bert Smith BMW had the car I wanted, I would have given them the business since their manager thanks you personally for doing business with them. Just my two cents for what it's worth.....
BBB 4/20/2015 07:09:19 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Maria and Myk
Great customer service. It was a great experience. I went to other dealerships and no comparison. Very professional and knowledgeable. They were very fair with my trade and were not pushy. I highly recommend this dealership. I love my new 2016.
Fields BMW South Orlando responded to this review
4/20/2015
Congratulations on your new 2016, BBB! We appreciate your kind feedback and your continued business. It's our pleasure to have made your experience enjoyable, but most importantly, to find the perfect car to meet your needs. Best Regards, Frank Fernandez, General Manager.
Badboyattitude 4/17/2015 07:55:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Frank Fernandez
Frank took very good care of me and made sure I was informed of what was going on. Everyone at the dealership was so polite. It was definitely a pleasant experience.
Fields BMW South Orlando responded to this review
4/20/2015
Thank you for your review and for your business! ! It's our pleasure to have made your experience enjoyable and if there is anything else we may do to further enhance your experience, please let me know. Sincerely, Frank Fernandez, General Manager.
Abhishek Agrawal4/17/2015 07:51:42 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jesus
These guys really know what Customer Service means. There are very few dealerships which go above and beyond to serve their customers and these are definitely at the top of their list.
Fields BMW South Orlando responded to this review
4/20/2015
Thank you very much, Abhishek, it's what we strive for. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Frank Fernandez, General Manager.
GT4/06/2015 11:26:29 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Maria Vanegas & Santos Rodriguez
Maria was great to work with and very knowledgeable about the product. She provided a thorough demonstration of the the car and all of its features. She was always quick to provide answers to all my questions. A really great salesperson! Santos handled all the final paperwork and was knowledgeable and got us through the process as quickly as possible. Great overall experience!
Fields BMW South Orlando responded to this review
4/08/2015
We are happy you had such a great experience here! We try to give all our customers in both Service and Sales that type of wow factor. Best Regards, Frank Fernandez, General Manager.
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