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Palm Bay Ford

1202 Malabar RoadPalm Bay, FL 32907
1-888-599-61971-888-599-6197
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Come see us at the All New Palm Bay Ford. We have a large selection of New and Used Vehicles. Come see the F150, Explorer, Fiesta and Fusion. Our friendly staff will he ... Read more
Come see us at the All New Palm Bay Ford. We have a large selection of New and Used Vehicles. Come see the F150, Explorer, Fiesta and Fusion. Our friendly staff will help meet you vehicle needs and we guarantee service ofter the sales.

Why You Should Buy a Used Car From Us

Come see us at the All New Palm Bay Ford. We have a large selection of New and Used Vehicles. Come see the F150, Explorer, Fiesta and Fusion. Our friendly staff will he ... Read more
Come see us at the All New Palm Bay Ford. We have a large selection of New and Used Vehicles. Come see the F150, Explorer, Fiesta and Fusion. Our friendly staff will help meet you vehicle needs and we guarantee service ofter the sales.

Languages Spoken

  • Español

Dealer Disclaimer

Please call our Internet Sales Department for more details and to schedule your test drive!!!
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 242 
Nursepammie4/29/2015 08:48:44 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Don't know
Bought a vehicle from Palm Bay Ford. Signed paperwork, done, right??? No!!! Get a call 2 weeks later to come in. Went in. Was told by finance that we needed to sign ne papers because the finance company wanted more cash down so the fixed the numbers so it looked like we put more down. I asked him that day, same bank and due date. He said "yes". It was getting close to our due date and hadn't heard from bank. The day before our payment was due, we get a call from a company we had never even heard from. They said they were our auto finance company. I told them that I had never heard of them and that we were told we were being financed by another company. I called Palm Bay Ford and left a message. No call back. Called them back and spoke with someone in finance. He really didn't think it was a big deal which made me even angrier. I told him I expected a call back within a hour with some sort of explanation. Six hours later, no call back, so I called him back. He was busy all day and obviously he didn't feel my call was important. Said he would call the new company. He called me back about an hour later with no explanation. I am so mad. I had sent my daughter in to buy a new vehicle. I thought they were reputable, but I was wrong!!!! I WILL NEVER RECOMMEND PALM BAY FORD TO ANYONE AGAIN, IN FACT, I WILL STEER THEM AWAY FROM THERE!!!! If I could have given a zero rating I would have. These people are not honest!!! They are deceptive! Stay away from them if you are smart!!! Have contacted my attorney!!!
Palm Bay Ford responded to this review
5/13/2015
Dear Customer, My name is Brian Snow, General Sales Manager, at Palm Bay Ford. I regret you feel so strongly about your experience that you felt it necessary to reach out to us on this forum. I’d like to apologize to you for any misunderstandings or inconveniences we’ve caused you during your buying process at our dealership. I do have your name and information and I’m aware of the circumstances surrounding your purchase. I would like to address the concerns you stated in your recent comment at your convenience. You were happy enough after purchasing the vehicle to refer your daughter in to buy from us so I’m confident once given the chance to speak with you I can put to rest any concerns you may still have. I look forward to hearing back from you and your business and happiness is very important to us. Thank you for your time. Brian Snow
Flex Owner4/09/2015 12:04:00 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Johnny Sullivan
Johnny Sullivan was attentive, friendly, & professional. We were set on a specific model, and he focused on finding the vehicle we wanted. It took a couple of weeks, and his professionalism & communication continually went far above & beyond ALL of our expectations. We got to the point where my husband needed to sign papers, and just could not get to the dealership, so Johnny personally delivered them, helped him understand the paperwork and eased the purchase process for us as a family. I also want to stress that Johnny, along with the sales manager and the help of the finance department, made this deal possible. Now we have the vehicle that I've been wanting for YEARS! *****FIVE STARS!*****
Palm Bay Ford responded to this review
4/09/2015
We do our best to go above and beyond to make sure every customer gets the vehicle they want with our best deal possible. Whatever the circumstances, we will accommodate. So happy to hear you are pleased with your new Flex and thanks, again, for your business!
tanibumit2/06/2015 10:11:14 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:JACOB SNOW
Great experience! The wait time was a little long because we were buying two cars, but our sales rep Jacob Snow was amazing he took really good care of us and we were very pleased with the experience. Thank you Jacob!!!!!
Palm Bay Ford responded to this review
2/11/2015
Thank you so much for your business! So sorry for the slight delay, but we sure hope it was worth your wait!
LadyHawk413131/27/2015 12:41:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:JACOB SNOW
My sales experience at Palm Bay Ford was fantastic! Jacob Snow was a wonder sales rep. He took the time to answer all my questions and concerns. He went the extra mile and gave both myself and my husband the utmost respect. He also made us feel very comfortable and I would recommend him to anyone. Also Mike in finance did a wonderful job. He explained everything in detail and also address all concerns and made sure we were satisfied with our financing. Thank you for the great service.
Palm Bay Ford responded to this review
2/03/2015
We do our best to make sure every customer, from sales or service, purchase or just shopping, leave our dealership knowing we did whatever we could to earn their business, and most importantly their respect. It was our pleasure to serve you and you are more than welcome!
Palm Bay Ford responded to this review
2/11/2015
We are so happy to hear about your sales experience with us. We always try to do our bets to make sure all questions are answered before any customer drives their new vehicle home. And, if there is anything else we can do once you get home, please fell free to contact us anytime. Thanks again for you business!
DMartin1/22/2015 01:27:48 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Steve Bjortvedt
After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been handled by Steve Bjortvedt . On 4 separate occasions to get an oil change on our car, we have been told different things. Steve has said “with an appointment” and also “without an appointment”. On the third trip to get an oil change (01/10/15) we arrived, without an appointment – based on Steve telling us one was not needed. We waited and then Steve was approached. We said we would like to get an oil change. Steve asked if we had an appointment. We said "No" and were informed it would be an hour and 45 mins wait. Puzzled, we mentioned to Steve his prior comments to us about not needing an appointment. Steve said it was true, no appointment was “necessary” but without one, we would have to be squeezed in between those who did have appointments. We did point out to Steve that that was not the information he had told us before so we were a bit frustrated. I was expecting an apology in perhaps wrong information being given to us and/or for any miscommunication, but received nothing. We left that Saturday, without an oil change, but we did leave with an appointment for that very next Saturday at 8:30am. Steve mentioned the oil change would take 45 mins but he could get us out in 30 mins. We greatly appreciated what we believed to be an attempt to rectify the fact we have been told different things during each of our visits. That next Saturday, we arrived and was greeted by a young man. We mentioned we had an 8:30am appointment for an oil change. The young man said, "No problem. It will be about an hour and 45 min to a 2 hour wait". We were floored! Steve approached and the young man repeated for Steve what we said to him. Steve said, "Ok?" Steve did not seem to recognize us so my husband explained our meeting with Steve last Saturday and that we made an appointment because without one last weekend, the wait time was going to be an hour and 45 mins. My husband also explained how we believed appointments to work (we "save" a time and those without appointments are fit in between those with appointments). My husband lastly mentioned that Steve said he would have us out in 30 mins. Steve looked my husband straight in the eye and said, "I never said that. Why would I say that? I would never say that!" It that moment, Steve was basically calling my husband a liar. I mentioned that I too was there and heard Steve say the same things my husband just mentioned, Steve once again said, "I never said that". So now it seems both me and my husbands were liars. My husband and I were stunned. At no point did Steve apologize nor did Steve acknowledge that perhaps there was a misunderstanding. He just stood there smug in his attitude. I know Steve must talk to a lot of customers during his day/week/month; however Steve was the ONLY employee we spoke to, so we definitely recall what Steve said to us. If there had been an apology. This one interaction with Steve has left me extremely disappointed in the kind of customer service I might continue to receive from Palm Bay Ford. Is this lack of customer service acceptable by management? Is Palm Bay Ford ok with how Steve represented their business? I am your customer and I expect to be treated with respect. I do not expect to be called a liar. I do not accept that a business is ok with this kind of representation because like it or not, Steve was Palm Bay Ford to us on that day. Steve was Ford on that day. And we were not pleased. We will not return nor will we recommend Palm Bay Ford to anyone else. We will pass along our experience and how poorly we were treated. We will not purchase our 2015 Ford Fiesta Titanium from Palm Bay Ford. What you lost in this poorly handled interaction with Steve was not the price of an oil change or the sale of our next car, you lost our loyalty. You lost a customer for life.
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