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Palm Bay Ford

1202 Malabar RoadPalm Bay, FL 32907
1-888-599-61971-888-599-6197
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  •  Finance a vehicle with us

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Come see us at the All New Palm Bay Ford. We have a large selection of New and Used Vehicles. Come see the F150, Explorer, Fiesta and Fusion. Our friendly staff will he ... Read more
Come see us at the All New Palm Bay Ford. We have a large selection of New and Used Vehicles. Come see the F150, Explorer, Fiesta and Fusion. Our friendly staff will help meet you vehicle needs and we guarantee service ofter the sales.

Why You Should Buy a Used Car From Us

Come see us at the All New Palm Bay Ford. We have a large selection of New and Used Vehicles. Come see the F150, Explorer, Fiesta and Fusion. Our friendly staff will he ... Read more
Come see us at the All New Palm Bay Ford. We have a large selection of New and Used Vehicles. Come see the F150, Explorer, Fiesta and Fusion. Our friendly staff will help meet you vehicle needs and we guarantee service ofter the sales.

Languages Spoken

  • Español

Dealer Disclaimer

Please call our Internet Sales Department for more details and to schedule your test drive!!!
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 240 
tanibumit2/06/2015 10:11:14 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:JACOB SNOW
Great experience! The wait time was a little long because we were buying two cars, but our sales rep Jacob Snow was amazing he took really good care of us and we were very pleased with the experience. Thank you Jacob!!!!!
Palm Bay Ford responded to this review
2/11/2015
Thank you so much for your business! So sorry for the slight delay, but we sure hope it was worth your wait!
LadyHawk413131/27/2015 12:41:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:JACOB SNOW
My sales experience at Palm Bay Ford was fantastic! Jacob Snow was a wonder sales rep. He took the time to answer all my questions and concerns. He went the extra mile and gave both myself and my husband the utmost respect. He also made us feel very comfortable and I would recommend him to anyone. Also Mike in finance did a wonderful job. He explained everything in detail and also address all concerns and made sure we were satisfied with our financing. Thank you for the great service.
Palm Bay Ford responded to this review
2/03/2015
We do our best to make sure every customer, from sales or service, purchase or just shopping, leave our dealership knowing we did whatever we could to earn their business, and most importantly their respect. It was our pleasure to serve you and you are more than welcome!
Palm Bay Ford responded to this review
2/11/2015
We are so happy to hear about your sales experience with us. We always try to do our bets to make sure all questions are answered before any customer drives their new vehicle home. And, if there is anything else we can do once you get home, please fell free to contact us anytime. Thanks again for you business!
DMartin1/22/2015 01:27:48 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Steve Bjortvedt
After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been handled by Steve Bjortvedt . On 4 separate occasions to get an oil change on our car, we have been told different things. Steve has said “with an appointment” and also “without an appointment”. On the third trip to get an oil change (01/10/15) we arrived, without an appointment – based on Steve telling us one was not needed. We waited and then Steve was approached. We said we would like to get an oil change. Steve asked if we had an appointment. We said "No" and were informed it would be an hour and 45 mins wait. Puzzled, we mentioned to Steve his prior comments to us about not needing an appointment. Steve said it was true, no appointment was “necessary” but without one, we would have to be squeezed in between those who did have appointments. We did point out to Steve that that was not the information he had told us before so we were a bit frustrated. I was expecting an apology in perhaps wrong information being given to us and/or for any miscommunication, but received nothing. We left that Saturday, without an oil change, but we did leave with an appointment for that very next Saturday at 8:30am. Steve mentioned the oil change would take 45 mins but he could get us out in 30 mins. We greatly appreciated what we believed to be an attempt to rectify the fact we have been told different things during each of our visits. That next Saturday, we arrived and was greeted by a young man. We mentioned we had an 8:30am appointment for an oil change. The young man said, "No problem. It will be about an hour and 45 min to a 2 hour wait". We were floored! Steve approached and the young man repeated for Steve what we said to him. Steve said, "Ok?" Steve did not seem to recognize us so my husband explained our meeting with Steve last Saturday and that we made an appointment because without one last weekend, the wait time was going to be an hour and 45 mins. My husband also explained how we believed appointments to work (we "save" a time and those without appointments are fit in between those with appointments). My husband lastly mentioned that Steve said he would have us out in 30 mins. Steve looked my husband straight in the eye and said, "I never said that. Why would I say that? I would never say that!" It that moment, Steve was basically calling my husband a liar. I mentioned that I too was there and heard Steve say the same things my husband just mentioned, Steve once again said, "I never said that". So now it seems both me and my husbands were liars. My husband and I were stunned. At no point did Steve apologize nor did Steve acknowledge that perhaps there was a misunderstanding. He just stood there smug in his attitude. I know Steve must talk to a lot of customers during his day/week/month; however Steve was the ONLY employee we spoke to, so we definitely recall what Steve said to us. If there had been an apology. This one interaction with Steve has left me extremely disappointed in the kind of customer service I might continue to receive from Palm Bay Ford. Is this lack of customer service acceptable by management? Is Palm Bay Ford ok with how Steve represented their business? I am your customer and I expect to be treated with respect. I do not expect to be called a liar. I do not accept that a business is ok with this kind of representation because like it or not, Steve was Palm Bay Ford to us on that day. Steve was Ford on that day. And we were not pleased. We will not return nor will we recommend Palm Bay Ford to anyone else. We will pass along our experience and how poorly we were treated. We will not purchase our 2015 Ford Fiesta Titanium from Palm Bay Ford. What you lost in this poorly handled interaction with Steve was not the price of an oil change or the sale of our next car, you lost our loyalty. You lost a customer for life.
dealerrater3331/04/2015 09:58:35 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Karpowich
Jacob Snow was very professional, friendly, helpful and most accommodating in his sales approach. He was polite at all times and took every step to ensure we were very satisfied with our sales experience and purchase. I would definitely do business with Jacob again. Jim House was also brought in to assist with our sale and he was also very nice and helpful. Their courtesy was much appreciated. Mike Karpowich (finance director) was also extremely accommodating, polite and helpful and made every effort to correct the first finance person's 'errors'. We would definitely do business with Palm Bay Ford again because of Jacob, Jim and Mike.
Palm Bay Ford responded to this review
1/04/2015
Thank you so much for purchasing your vehicle from us and taking the time to review your experience. At Palm Bay Ford we not only want you to get the lowest price possible, but it is equally important to make sure we treat each and every customer professionally and with friendly courtesy! We look forward to serving you again!
taracc8710/22/2014 07:44:56 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Snow,JAMES HOUSE
This was my first experience purchasing a car from palm bay ford and I could not have asked for a better experience. The staff, especially Jim House, was especially helpful and professional in finding what vehicle fit my needs and budget. Awesome dealership!!!
Palm Bay Ford responded to this review
11/06/2014
We do our very best to find the best vehicle "fit" for all our customers and are so glad we were able to do that for you. Enjoy your new vehicle and thanks so much for your business!
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