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Mercedes-Benz of Palm Beach

4000 Okeechobee BlvdWest Palm Beach, FL 33409-3202
1-866-695-20861-866-695-2086

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Now part of the New Country Automotive Group, Mercedes-Benz of Palm Beach. Our new car inventory is among the largest in the Southeastern United States. We deal straight ... Read more
Now part of the New Country Automotive Group, Mercedes-Benz of Palm Beach. Our new car inventory is among the largest in the Southeastern United States. We deal straight forward and treat you the way you want to be treated. Come visit us at 4000 Okeechobee BLVD., West Palm Beach, FL, 33409.

Why You Should Buy a Used Car From Us

Now part of the New Country Automotive Group, Mercedes-Benz of Palm Beach has a reputation of offering the finest low mileage pre owned automobiles at a fair price in Flo ... Read more
Now part of the New Country Automotive Group, Mercedes-Benz of Palm Beach has a reputation of offering the finest low mileage pre owned automobiles at a fair price in Florida, period. Come visit us at 4000 Okeechobee BLVD., West Palm Beach, FL, 33409.

Languages Spoken

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Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 3.7
    Quality Of Work
  • 3.9
    Friendliness
  • 3.9
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 18 
SharpWitBrit8/12/2016 12:52:59 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Melissa, Gus
Incompetent is putting it mildly....Below is a conversation after my car was fixed to the tune of $1,475.35 today ME: This is the first time there was ANY mention to me that the 'pulley' was cracked...You told me there were two other 'possible' repairs that may be needed other than the belt being replaced. You said the Fan and the pulley may need replacing. Indeed the fan needed to be replaced....you NEVER said the pulley was cracked until all the repairs were made and I came in to pay the bill!! Let me ask you firstly, for a $75 pulley why on earth didn't you tell me it was cracked, and secondly do you think after paying you over $1,400 a lousy $75 was going to make a difference to me! Outraged at this!!! You should have replaced the pulley!!! MERCEDES: It was determined that pulley was ok to reinstall. If you would like it to be replaced, we will do it for the cost of the part only. ME: You should all be ashamed of yourself at your dealership! Your inability to relay pertinent information regarding the repairs to my car are inexcusable! Any competent mechanic would say 'REPLACE' the pulley in light of the belt and fan being replaced, and more so because it's a pathetically small sum for the part ($75). Up until now your prior determinations between you Einstein's there had me THE CUSTOMER informed on what needs repairing and what potentially needs repairing....this time 'someone' decided heck with it its cracked but fine 'FOR NOW'...not only is that irresponsible, it's dangerous, and you know it's going to break soon anyway! Disgusting! And please refrain from calling me 'family' my family don't treat me this way!!!! ...yes they call you family...the NERVE!!...for a measly $75 'they' determined after all that work not to replace the pulley...why? because they want you back in a month or so when it breaks (dangerous BTW) and rip you off again for the labor, etc. You see, the bottom line is this...THEY DON'T REALLY CARE ABOUT THE CUSTOMER!!!
mrmrswiles12/02/2015 05:11:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Fred Fischer and Brian GM
This review is based on how I was treated from the start to finish! The GM Brian and my Client Advisor Fred Fischer were outstanding! I was in a Mercedes Lease and coming down to the last few months and a call / email to both and they were all about taking care of me! Brian the GM was very responsive with my emails, questions and even answered all of my concerns and assured me he will make it work! Fred was a true Champion! Took me around, worked with me and took extra steps to ensure I was happy! I will ALWAYS go here! They made me a customer for LIFE!!
John Morales8/22/2015 02:16:04 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Cody Hood, Russell Hood
If there was a zero star rating I would use that because I feel one star is too high of a rating for this dealer. I purchased a 2010 CPO E350 from Cody Hood at MB Palm Beach with 38,886 miles in August of 2014 using the MB CPO website and had the vehicle shipped to me. All I can say is that the second the car was unloaded there were OBVIOUS problems and the vehicle was not in the condition that was represented in the CPO certification paper work, as Cody described it on the phone, or from what I expect from Mercedes having owned 2 prior MBs. Here are just the items I noted when I took possession of the vehicle off the car carrier: Rear bumper paint bubbled over a large section showing signs of bad repair and paint All 4 rims scuffed and scratched (I was told they would all be fixed) Key less go button missing Cigarette lighter missing First Aid kit missing Drive seat leather torn Dirty interior controls handles and stalks Embraced module not active I immediately called Cody to report all of the issued with the vehicle and emailed him pictures and all of my concerns. From that point forward Pre Owned Manager Russell Hood (Cody's father) handled the situation and arranged for all of the items to be fixed. Mind you it was up to me to take my time and bring the vehicle to each vendor to have all of the paint and refinish work done along with the visit to the dealer to reprogram software and to pay for these items and then wait to be reimbursed by MB of Palm Beach. While I am thankful these items were taken care of you can see why I would immediately be skeptical if a CPO inspection was even done on this vehicle since ALL of the above items are listed as being checked and completed as part of the CPO inspection that I was sent on this car prior to purchase. Since initial delivery I have placed 6500 miles on this vehicle and noticed the following: -Driver seat broken (429 miles since delivery $2230 to replace) -New wipers needed (2000 miles since delivery) -Strut repair (2778 miles since delivery) -Defective belt tensioner (2778 miles since delivery) -40,000 mile service needed (4457 miles since delivery- THIS SERVICE SHOULD HAVE BEEN COMPLETED AS PART OF THE CPO INSPECTION -only and oil change and transmission service was completed in the service records provided to me NO complete 40,000 mile service was preformed per the certification requirements of MBUSA. -4 mm of rear brake left should be changed at 3 mm (6501 miles since delivery inconsistent with what stated measurements (7 mm at purchases) and expected life of pads for this vehicle and previous experience with other E class) As you can see this is quite a long list of items many of which were shown as completed on the CPO inspection report. This would make ANY buyer wonder if this car actually did even go thorough and inspection given the amount of items missed. I have repeatedly asked MB USA to have this car re inspected and based on communication with the dealer they assured me that this car was inspected and that the dealer did indeed do the inspection. How this can be I do not know as there are glaring discrepancies and numerous items missed but I can only assume this is a classic case of protect your own and MB will protect the dealer and believe anything they are told. After going back and forth with MBUSA and demanding the car be recertified for a year I sent one final demand to Russell Hood at MB Palm Beach. After accusing me of extortion he laughed and said good luck getting MBUSA to do anything for me and said that he would pass my concerns and demand along to members of management. After no reply for over a week I had to call Russell myself and he informed me that the car had been certified and the MB Palm Beach had done all that they were going to do. Here is my review and my story. It is true and accurate. I'm sure that the reply for MB Palm Beach, if any, will say that the car was certified and that they did fix some things, which they did, but I ask you the customer to decide if you would buy a car here. I know I would not!
raj8/02/2015 06:38:22 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Joseph Bedford
I am a professional with little free time; however, I thoroughly enjoy the professional and friendly experience of MB of Palm Beach. For over 3 years I have gone several hundred miles outside of my local zip code to take delivery of now 5 cars. Their sales and service people are exceptional and I commend them for their commitment to excellence. If you've had poor experiences shopping for Mercedes, I highly recommend a visit with any of the sales or service associates at Palm Beach Mercedes.
REMCO4/21/2015 01:44:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Hessert & Richard King
We bought our last 2 M. B. s from this dealer & will buy our next one also. We will recommend this dealership to our friends as we have in the past.
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Mercedes-Benz of Palm Beach : West Palm Beach, FL 33409-3202 Car Dealership, and Auto Financing - Autotrader