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Mercedes-Benz of Palm Beach

4000 Okeechobee BlvdWest Palm Beach, FL 33409-3202
1-866-695-20861-866-695-2086

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Now part of the New Country Automotive Group, Mercedes-Benz of Palm Beach. Our new car inventory is among the largest in the Southeastern United States. We deal straight ... Read more
Now part of the New Country Automotive Group, Mercedes-Benz of Palm Beach. Our new car inventory is among the largest in the Southeastern United States. We deal straight forward and treat you the way you want to be treated. Come visit us at 4000 Okeechobee BLVD., West Palm Beach, FL, 33409.

Why You Should Buy a Used Car From Us

Now part of the New Country Automotive Group, Mercedes-Benz of Palm Beach has a reputation of offering the finest low mileage pre owned automobiles at a fair price in Flo ... Read more
Now part of the New Country Automotive Group, Mercedes-Benz of Palm Beach has a reputation of offering the finest low mileage pre owned automobiles at a fair price in Florida, period. Come visit us at 4000 Okeechobee BLVD., West Palm Beach, FL, 33409.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.4
    Quality Of Work
  • 3.7
    Friendliness
  • 3.7
    Overall Experience
  • 3.5
    Price

Dealership Reviews

1 - 5 of 16 
John Morales8/22/2015 02:16:04 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Cody Hood, Russell Hood
If there was a zero star rating I would use that because I feel one star is too high of a rating for this dealer. I purchased a 2010 CPO E350 from Cody Hood at MB Palm Beach with 38,886 miles in August of 2014 using the MB CPO website and had the vehicle shipped to me. All I can say is that the second the car was unloaded there were OBVIOUS problems and the vehicle was not in the condition that was represented in the CPO certification paper work, as Cody described it on the phone, or from what I expect from Mercedes having owned 2 prior MBs. Here are just the items I noted when I took possession of the vehicle off the car carrier: Rear bumper paint bubbled over a large section showing signs of bad repair and paint All 4 rims scuffed and scratched (I was told they would all be fixed) Key less go button missing Cigarette lighter missing First Aid kit missing Drive seat leather torn Dirty interior controls handles and stalks Embraced module not active I immediately called Cody to report all of the issued with the vehicle and emailed him pictures and all of my concerns. From that point forward Pre Owned Manager Russell Hood (Cody's father) handled the situation and arranged for all of the items to be fixed. Mind you it was up to me to take my time and bring the vehicle to each vendor to have all of the paint and refinish work done along with the visit to the dealer to reprogram software and to pay for these items and then wait to be reimbursed by MB of Palm Beach. While I am thankful these items were taken care of you can see why I would immediately be skeptical if a CPO inspection was even done on this vehicle since ALL of the above items are listed as being checked and completed as part of the CPO inspection that I was sent on this car prior to purchase. Since initial delivery I have placed 6500 miles on this vehicle and noticed the following: -Driver seat broken (429 miles since delivery $2230 to replace) -New wipers needed (2000 miles since delivery) -Strut repair (2778 miles since delivery) -Defective belt tensioner (2778 miles since delivery) -40,000 mile service needed (4457 miles since delivery- THIS SERVICE SHOULD HAVE BEEN COMPLETED AS PART OF THE CPO INSPECTION -only and oil change and transmission service was completed in the service records provided to me NO complete 40,000 mile service was preformed per the certification requirements of MBUSA. -4 mm of rear brake left should be changed at 3 mm (6501 miles since delivery inconsistent with what stated measurements (7 mm at purchases) and expected life of pads for this vehicle and previous experience with other E class) As you can see this is quite a long list of items many of which were shown as completed on the CPO inspection report. This would make ANY buyer wonder if this car actually did even go thorough and inspection given the amount of items missed. I have repeatedly asked MB USA to have this car re inspected and based on communication with the dealer they assured me that this car was inspected and that the dealer did indeed do the inspection. How this can be I do not know as there are glaring discrepancies and numerous items missed but I can only assume this is a classic case of protect your own and MB will protect the dealer and believe anything they are told. After going back and forth with MBUSA and demanding the car be recertified for a year I sent one final demand to Russell Hood at MB Palm Beach. After accusing me of extortion he laughed and said good luck getting MBUSA to do anything for me and said that he would pass my concerns and demand along to members of management. After no reply for over a week I had to call Russell myself and he informed me that the car had been certified and the MB Palm Beach had done all that they were going to do. Here is my review and my story. It is true and accurate. I'm sure that the reply for MB Palm Beach, if any, will say that the car was certified and that they did fix some things, which they did, but I ask you the customer to decide if you would buy a car here. I know I would not!
raj8/02/2015 06:38:22 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Joseph Bedford
I am a professional with little free time; however, I thoroughly enjoy the professional and friendly experience of MB of Palm Beach. For over 3 years I have gone several hundred miles outside of my local zip code to take delivery of now 5 cars. Their sales and service people are exceptional and I commend them for their commitment to excellence. If you've had poor experiences shopping for Mercedes, I highly recommend a visit with any of the sales or service associates at Palm Beach Mercedes.
REMCO4/21/2015 01:44:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Hessert & Richard King
We bought our last 2 M. B. s from this dealer & will buy our next one also. We will recommend this dealership to our friends as we have in the past.
BW12/17/2014 01:18:38 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeffrey Pensak
We leased a car from Jeffrey Pensak last year. This is our 4th Mercedes lease and by far the best experience due to Jeffrey. He was professional, knowledgable, kind and gave us an extraordinary price. During the negotiation, there were no games. It was quick, easy and fair. The finance manager was wonderful, as well! It is now almost a year later and Jeffrey still follows up to make sure everything is going well.
kylew511/07/2014 04:47:55 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Bruce K.
I went for my A3/B1 service here and was recommended to Bruce in service and my experience was absolutely flawless. Not only is Bruce a friendly guy, he's got time for personal conversation and gives a warm sense of genuine caring. NOTHING you do at a Mercedes-Benz dealership is cheap; so having the right experience is key. Being in Palm Beach amplifies that sensation even further. Again, Bruce is phenomenal, made sure I was provided with transportation to leave, called me upon completion and explained the services done when I returned. I shared with him what I knew about my car, what I intended to do, he made the proper notes and no one was a "salesmen". I truly enjoyed my visit to service at Mercedes Palm Beach and love my Mercedes E-Class ever more!!!!
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