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AutoNation Nissan Pembroke Pines

8890 Pines Boulevard**S.E. Corner of Pines Blvd & Douglas Road**Pembroke Pines, FL 33024
1-877-818-08941-877-818-0894
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Services and Amenities

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Why You Should Buy a New Car From Us

Welcome to I love my car Nation. Welcome to AutoNation Nissan Pembroke Pines, serving Hollywood, Miami, Pompano Beach, Coconut Creek, Margate and the surrounding South Fl ... Read more
Welcome to I love my car Nation. Welcome to AutoNation Nissan Pembroke Pines, serving Hollywood, Miami, Pompano Beach, Coconut Creek, Margate and the surrounding South Florida enclaves.br /Over 43 Million Happy Customers have trusted us when buying or servicing their cars and trucks. Since AutoNation is America's Largest Automotive Retailer, we hold ourselves to higher standards. That's why we offer processes and guarantees you won't find anywhere else. Like Smart Choice Pricing, shop our coast to coast selection of new and pre-owned vehicles and you'll receive a low price upfront. Plus we back our new and pre-owned vehicles with a no questions asked Money-back Guarantee. So, when you need a car, truck or van... who you gonna call? AutoNation!

Why You Should Buy a Used Car From Us

Welcome to I love my car Nation. Welcome to AutoNation Nissan Pembroke Pines, serving Hollywood, Miami, Pompano Beach, Coconut Creek, Margate and the surrounding South Fl ... Read more
Welcome to I love my car Nation. Welcome to AutoNation Nissan Pembroke Pines, serving Hollywood, Miami, Pompano Beach, Coconut Creek, Margate and the surrounding South Florida enclaves.br /Over 43 Million Happy Customers have trusted us when buying or servicing their cars and trucks. Since AutoNation is America's Largest Automotive Retailer, we hold ourselves to higher standards. That's why we offer processes and guarantees you won't find anywhere else. Like Smart Choice Pricing, shop our coast to coast selection of new and pre-owned vehicles and you'll receive a low price upfront. Plus we back our new and pre-owned vehicles with a no questions asked Money-back Guarantee. So, when you need a car, truck or van... who you gonna call? AutoNation!

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Dealer Disclaimer

Subject to prior sale. Quoted price subject to change without notice to correct errors or omissions. Price may include manufacturer ("OEM") incentives which are subject t ... Read more
Subject to prior sale. Quoted price subject to change without notice to correct errors or omissions. Price may include manufacturer ("OEM") incentives which are subject to OEM qualification criteria and may be contingent upon OEM finance company approval. See store for details. Dealer service/document fee up to a maximum of $699.95 is not included in quoted price. Tax, tag, and registration fees not included. Standard features are based upon trim level. Accessories, options and color may vary.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 3.9
    Quality Of Work
  • 4.4
    Friendliness
  • 4.0
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 48 
mambomn1/18/2014 11:33:08 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bob Jones
We recently purchased a 2014 Nissan 370z Touring model from Nissan of Pembroke Pines and couldn't be happier or more satisfied with the purchase experience with Bob Jones and advisor Yadira Benitez. Bob and Yadira were outstanding throughout the process and their professionalism, patience, and attention gave us the confidence to purchase the car from them. Without question, this purchase was the smoothest, easiest, and most pleasant car buying experience with no hard-sales tactics, hassles, or the usual dealer pressures. Equally as important, we received by far and away best price among all the Nissan dealers that we contacted (almost all in S Florida and C Florida) and we were able to select the car in the color and with options that we wanted. Regarding the car, we were blown away by the showroom appearance upon pick-up and appreciated how Bob had taken the time to prepare everything and explain to us every minor detail of the car; even my wife, who is ultra-picky, was impressed and couldn't stop talking about how great the car looked. We were also pleasantly surprised that all the paperwork took only a little over an hour to complete and that we received the plates and registration at the same time. Needless to say, based on our excellent experience with Nissan of Pembroke Pines, we definitely recommend this dealership to anyone looking to purchase a Nissan car. Again, thanks to Bob and Yadira for their help>>they are true professionals who care and respect their customers and are the reason why we will return to this dealership when we're ready to purchase another Nissan. If you’re looking to buy a Nissan, do yourself a favor and contact Bob who will get you the best deal possible without hassles or pressure.
Dreem30512/14/2013 08:07:00 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Samuel Colop-Montero
Samuel provided me with great customer service. He was very patient and discussed every detail/specs of the car. Answered every question I threw at him, and did not overwhelm me with pushing the car on me as a lot of salespeople do. Handled every aspect of my sales process in a professional manner, and got me the best deal he could. Overall I am very happy with my purchasing process.
CarmenGP10/18/2013 04:18:09 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Telly, Justin
I went to get to this dealer for an oil change and tire rotation on my 2008 Altima. My check engine light was on as well so I wanted to know what the problem was. When I pulled up, a gentleman by the name of Telly(not sure if that's a nickname or his real name) greeted me, asked how he could help me and politely walked me over to someone who can assist me. Since a few things were getting done, they actually offered to bring me home and pick me up when the car was ready. Telly, the man who greeted me drove me home and was very polite the whole ride. He asked if there was anywhere else I needed to go, and since I did need to pick up my glasses at LensCrafters, I asked if he could. He was more than willing. I'm not sure if he's allowed to do that but I was so grateful. At the end of the day, they sent the van to pick me up when my car was ready. Unfortunately, it wasn't Telly who picked me up and this guy had a completely different demeanor. Didn't speak to me the while time and was on his phone. More like a cab ride, which is fine but a "hello, how are you doing" would've been nice. Overall, my experience here is always pleasant and now knowing that they can drop me off while my car is being serviced is another reason why I will continue to go there. When i got there my car was fixed, check engine light was gone(apparently it was just a bad sensor) and I left with no problems.
snuglmegd8/15/2013 12:51:59 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Florian Godoy, Lazaro Pratt, Andy Power, Tony Figueroa, Kevin,
MY AUTONATION NISSAN EXPERIENCE 2/18/13 On 2/18/13 I purchased a 2013 Nissan Altima S Model. My sales person was Florian Godoy. I had searched for a car for 6 months before I made the decision to purchase a Nissan. Florian was extremely helpful & friendly. I was told at the time of my purchase by both Florian & the Finance manager, Eric Hernandez that my car came with satellite radio. Unfortunately it did not come with satellite. But since we asked & were specifically told that it did, Florian said that when the adapter comes out for the 2013, that they would install it in my car free of charge. Each month Florian follows up to let me know that he didn’t forget me & he is still waiting for the adapter. I appreciate his follow up. 4/17/13 I noticed a puddle in the back seat on the floor on the passenger side of the car. I called Florian and he made an appointment for Friday 4/19/13 for me to bring the car in to have the first oil change done & to check where the water was coming from. Nobody had ever ridden in the back seat of the car, so we had not noticed the water. That evening I sucked the water out of the carpet. The next day it rained & the car flooded again. It was not just damp, there was a puddle in the back seat. 4/19/13 I took my car to AutoNation Pembroke Pines Service department and saw Lazaro Prats. My car was serviced & Lazaro told me that there was a plug in the bottom of the rear passenger door that was not put in correctly at the factory so the water could not drain properly & it would overflow into the floor of the car. He said they replaced the plug & it should be okay. I asked if they sucked the water out of the car. He said no, that they don’t do that & I would need to take the car to my own detailer & have the water sucked out. That afternoon I paid $60 to have my car detailed & the water removed. This was a Friday. It continued to rain all weekend & my car continued to flood. Each day I would suck the water out of the car. 4/25/13 I returned to AutoNation Pembroke Pines to speak to Lazaro & Florian. The carpet had started to mildew from all the water. I left my car with them so they can find where the leak was coming from. They took out the entire interior of the car. On 4/26/13 Lazaro called me to tell me that that had not located the leak yet but they took the carpet out of the car & would clean it before it was placed back in the car. I asked him to replace the carpet because I did not want mildewed carpet put back in my car. He stated that he could not do that. I asked why & he said & I quote, “ Nissan only replaces parts that are defective & mildew is due to human err & the carpet could not be replaced.” I explained to him that I did not leave my car window open & that this was due to a factory defect & it was the factory error & I wanted to speak to the Service Manager. He said he already spoke to him & he won’t replace it. I asked to speak to the GM & he said he already did & it couldn’t be done. I hung up on him & called Florian. Florian said they could not replace the carpet. I told him I bought a brand new car not one with mildew & I wanted the carpeting replaced and that I was going to call customer service. I sent an email to Customer Feedback on 4/26/2013 @ 11:26am. Within 20 minutes of that email being sent, I received a call from Andy Power stating that I was right, I should not have to live with mildew in the car & he would replace the carpet. He also stated there were two other cars at the dealership with the same problem. I went to the dealership to see those other 2 cars only to find out that was a lie. There were no other cars there. He was just trying to make me feel better. I also explained to him about what Lazaro had said to me & he apologized. They still had not found a leak in the car. 4/30/13 I spoke to Lazaro in the morning & he said they could not find a leak in the car. That afternoon, they took my car through a car wash & the car had a puddle in the back seat again. It also poured that afternoon & my car had a puddle again but they could not find where it was coming from. He said they had ordered the new carpet & once the leak was found, the new carpet would be replaced. I asked him about the car being disassembled, he stated they had only taken out the seats & the console. At this point, I am very unhappy because I bought a new car & the interior has been totally disassembled. 5/3/13 I called Lazaro on Friday afternoon to see what was going on with my car because I had not heard from him since Tuesday. He said they still had not found where the leak was & that someone was coming from Nissan the following week to look at it. He said the water was coming from the front of the car & running to the back & settling on the floor in the back. Possible the windshield was leaking so someone would be coming out to reseal the windshield. I was not happy because I purchased a brand new car & the car is being taken apart piece by piece. It is no longer new. He said he would get back to me next week. 5/8/13 I called Lazaro to find out what was going on. He stated that the person from Nissan was there & they believe they found the leak. It was in the firewall. He said they would have to take out the dashboard & the front fender to repair it. I am really upset now because even more of the car had to be disassembled. This is definitely no longer a new vehicle. I expressed my dismay & he said he understood but everything would be okay. He would call me once they fixed it. 5/9/13 Lazaro called me in the morning to tell me that they found the leak & it was fixed & they were testing it to make sure it wasn’t leaking anymore. If everything was good, they would put the car back together & I could pick it up later that day. He said & by the way & I quote, “they didn’t have to remove the dashboard or the fender. They were able to fix it without removing them.” I went there at 5:00 pm to get my car. Lazaro says to me again, “they didn’t have to remove the dashboard or the fender.” I was relieved. He sent me to the cashier to get my paperwork & my keys. I look at the paperwork & it states right on the paperwork that the dashboard was removed & the fender was removed. I said to him, “you lied, it specifically states they were removed. Why lie?” He didn’t know what to say. I immediately went in to speak with the GM David LaBella. Now I don’t trust anything this service department has to say because they have lied to me. I tell David my problem & he was not aware of anything to do with my car. He said they have not had any other problems with the Altima’s. He called Kevin the Service Manager in to his office to discuss the situation with him. Both stated that Lazaro had not asked them about replacing the carpet either. There is another lie. At that point Mr. LaBella apologized for the problems & told Kevin to check with Nissan to see what they would do to compensate me for my troubles. I went & got my car & left. When I got home, I opened the passenger door & it was making a clicking & rubbing noise. The fender was not put on properly & the door was rubbing & pulling the rubber stopper. You could see on the body line where the fender meets the roof that it was not on properly. I immediately went back to the dealership to tell them. Kevin looked at me like I was a crazy lady & didn’t know what I was talking about. Justin, (one of the service guys) understood what I was saying & agreed. Kevin said he would order new rubber stoppers & would call me when they came in. I also told Kevin that they had put 70 miles on my car while it was there for the 15 days. He looked at the invoice & said, “no it is the same mileage as when you brought it in.” I said that is what Lazaro input but how could it be the same when I know they had to drive it around to see if it would leak & they took it to 2 car washes while it was there, so there was no way the mileage would be exactly the same. But 70 miles was a lot of miles. Kevin said that next time I should take a picture of the mileage. He just blew me off. 5/29/13 I took my car back to the dealership to have the rubber stoppers replaced & they straightened the fender so the door did not rub. I dealt with Justin. He was very professional & caring. At this point I am concerned with the carpeting in the car & the previous work that was done because I was lied to several times & I have no trust or faith in what they have done at this dealership. The carpeting in the back is so tight & hard it has no give to it. Feels nothing like any other new Altima. I am worried they did something to keep the water from reaching the carpet if it leaks again. It feels like something is under the carpet. I am also worried about damage to the wires & stuff under the carpet & dash because the water ran from the front firewall to the back of the car. This dealership is totally untrustable & unfortunately I can't go anywhere else because it all stems from the original work that was done on the car from the leak. 6/18/13 Around this date, I called Mr. LaBella to let him know that I had not heard anything from Nissan about compensating me in any way for my aggravation. He stated that he would look into it. Approximately 3 or 4 days later, I was contacted by Megan from customer care. She extended an offer of one year free oil changes. I explained to her that my aggravation was worth more than $50. I would only need a couple of oil changes in that time frame. I went into detail about everything that had happened so far. She asked me if I would like to take the car to another dealership to have it looked at. I explained that I would like to do that. I told her that I didn’t want to take it to an AutoNation dealership because they would probably just cover up for each other. She stated that she would call the dealership in Weston & get back to me. She stated that she wanted to resolve my worries. A week or so later, Megan called me back to say that the dealership in Weston said I should take it to another AutoNation dealership so that they could look at it since it was AutoNation that did the work initially. He said factory warranty would not cover him looking at the car. So I told Megan I would take it to my own person to have it looked at. I did not want to go back to AutoNation. 7/9/13 I had called & left a message for Megan because my car had a mildew smell coming from the A/C when you first started the car. I said there must still be a leak somewhere behind the dashboard & it is getting into my A/C. Megan called me back that day & told me to take it to the dealership in Weston. I called & made the appointment for Saturday 7/13/13 @ 9:30. This car is a lemon!! 7/13/13 I went to the dealership in Weston. I asked to speak with their Service Manager so I could explain the situation. I told him what had happened at AutoNation & that now I have a mildew smell in my A/C. He said he had spoken to Megan & he told her that if I wanted him to look at my car that it would cost me $130 an hour because the factory warranty would not pay him to look at it because he did not do the work the first time. And if it was still leaking, then AutoNation would have to be the one that fixes it. So now I have wasted another hour of my time because someone didn’t follow through. It was a Saturday so nobody was in their offices so I left several not so nice messages for Megan, David LaBella, 1-800-Nissan-1. This car is a lemon. One problem after another. About 2:30 that afternoon, I received a phone call from Tony, (Asst Service Mgr) at AutoNation Pembroke Pines. He said David asked him to call me & have me bring my car in. He says he knows exactly what the problem is. It is the evaporator in the A/C. It must have gone bad. We will change it out & it should be fine. The car is 5 months old. The evaporator should not go bad. It is because everything got wet when the car was leaking & has caused damage. 7/14/13 I take my car & drop it off at AutoNation Pembroke Pines. I find out at that point that my buddy Lazaro has been fired because of what happened with my situation & the way he spoke to me. 7/15/13 Megan called me apologizing that the Weston dealership had turned me away. I explained to her at that point that this car was a lemon & I am requesting an exchange of collateral. She said she would put in that request & would get back to me within 10 days. Later that afternoon I went back to the dealership to pick up my car. Tony explained that they replaced the evaporator. I explained to him my frustration & he stated that someone from Nissan would be at the dealership on Wednesday afternoon to discuss the problems with my car. He handed me the keys & we left. 7/16/13 I called Tony because he had not given me a copy of the paperwork from the evaporator problem. He faxed it over to me. I read over the paperwork & it states that they cleaned the evaporator, not replaced it. JUST ANOTHER LIE!! They cleaned it & every time I turn on my a/c, I get a big smell of air freshener because all they really did was fill it with air freshener instead of replacing the evaporator. 7/27/13 Again my a/c smells like mildew & a musty smell comes out of it when you start the car. Also, when you adjust the a/c temp you hear 3 loud clunking noises. CLUNK, CLUNK, CLUNK!!! It never did this before they cleaned it or whatever they actually did to the a/c on 7/15/13. 7/29/13 Sara from Nissan calls me to tell me they aren’t going to do anything about my LEMON CAR. They will not do an exchange of collateral or a buy back. I tell her I want to appeal that decision & speak personally to the person who went out to the dealership to discuss this with them. She stated & I quote, “I am the supervisor & there is no one above me for you to speak to & the decision stops here & this is our decision.” Is this true Mr. Jackson & Mr. Maroone or Carlos Ghosn. She has the final decision. I can’t appeal? There is nobody above Sara that I can speak to? Or is that just another lie to try to shut me up. So, I have a 2013 Nissan Altima that smells like mildew. When my family gets in it, some of them immediately get congested. I have to rent a car when I go to Palm Beach where my entire family is because my NEW car is making everyone sick. AND AUTONATION & NISSAN will do NOTHING about it!!!! I am so disappointed & disheartened that I am riding around with signs on my car telling people not to do business with AutoNation or Nissan because they don’t stand behind their products. I have pictures posted all over my FaceBook page. I have to get the word out so nobody else gets hurt by these people. I have another appointment on 8/17/13 to take the car back AGAIN for the a/c smell & the Clunking noise. They should just replace this lemon!!!! I WILL NEVER BUY ANOTHER NISSAN & I WILL NEVER DO BUSINESS WITH AUTONATION AGAIN. I WILL TELL ANYONE & EVERYONE THAT WILL LISTEN TO MY STORY SO THAT THEY ARE ALL AWARE THAT YOU DON’T STAND BEHIND YOUR PRODUCTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AutoNation Nissan Pembroke Pines responded to this review
8/26/2013
Just a follow up to my previous review: On 8/17/13 I met with Stephen Notley to discuss the problems I am having with my car. I told him that I did not want AutoNation of Pembroke Pines working on my car because every time they try to repair a problem, it just creates more problems & that 85% of the people I have dealt with at that dealership were dishonest. I told him that the car was not put together properly at the factory & therefore I will continue to have problems. He said he would get with Nissan & see what they would do. On Monday 8/19/13, Stephen Notley called me to say Nissan was not willing to do anything & requested I take the car to the AutoNation Dealership in Ft Lauderdale. On 8/23/13 I took my car to AutoNation Nissan in Ft Lauderdale for the air conditioner problems, (i.e. mildew smell & the clunking noises). They checked the car over & could only smell the air freshener in the A/C that the Pembroke Pines Dealership put in the A/C to mask the mildew smell. The clunking noise is the doors on the heater core. The entire heater core needs to be replaced which means the dashboard needs to come out of the vehicle AGAIN for the 3rd time. This car is only 6 months old. It has been totally disassembled. You can only take it apart so many times before it starts rattling. This is so unfair. I bought a new vehicle & GOT A LEMON!!!!!!! Neither NISSAN nor AUTONATION see anything wrong with this picture. THIS CAR IS A LEMON!!!!!!!!!!!!!!!!!!!!!
AutoNation Nissan Pembroke Pines responded to this review
9/30/2013
Just another follow up to my review. 9/19/13 - My car was back at the dealer. Brakes are squeaking. Had to have the pads replaced even though they were not worn & replace the calipers. This car is only 6 months old & the calipers & pins already had to be replaced. What is wrong with this picture??? The car is a lemon. State of Florida, here I come. I have a car that is 6 moths old. It has flooded for the first 3 months before they could find the leak. The leak was in the firewall because it was not sealed properly at the factory. They removed the fender to fix the leak & put it back on crooked. The evaporator & the heater core had to be replaced. The rear taillight was not put in correctly so it squeaked. Another factory defect. The rear brakes & calipers had to be replaced. Another factory defect? THE CAR IS A LEMON!!!!!!!!!! Neither Nissan or AutoNation think it should be replaced. So disheartening!!!!
AutoNation Nissan Pembroke Pines responded to this review
3/03/2014
Just another review about my terrible experience. On 12/14/2013 The State of Florida Lemon Law arbitrator has awarded me a new vehicle. They agreed the car is a lemon. Nissan had 45 days to replace the car. I went to the AutoNation dealership in Pembroke Pines and picked out the replacement car. Today is 3/3/2014 & still nothing has been completed. I have hired an attorney to complete this. It is going to cost Nissan more by the time this is done because now they will be responsible for my attorney's fees too. Stay away from Nissan & AutoNation because they don't stand behind their cars. Been a fight from the start. I am one unhappy customer.
ivory428/08/2013 03:25:58 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Unknown
I was shocked at the poor service at this dealership. I went with the sole purpose of picking the color of the car i wanted. I was ready to buy from this dealer, however after such an awful salesman experience i walked out and will not ever go back. There are many other dealerships to go to. I shall advise all to go elsewhere.
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