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Lokey Volkswagen

27850 US Highway 19 NClearwater, FL 33761-4901
1-866-319-60291-866-319-6029
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

Located in the heart of Clearwater, Florida, Lokey Volkwagen is family owned and operated. Come see the all new Jetta Clean Diesels, Tiguans as well as the Volkswagen CC ... Read more
Located in the heart of Clearwater, Florida, Lokey Volkwagen is family owned and operated. Come see the all new Jetta Clean Diesels, Tiguans as well as the Volkswagen CC luxury sedan. We also have a large section of Jetta's, GTI's and Toureg's in stock. We have one of the largest selection of new and used vehicles in the Tampa Bay Area! CALL NOW AND MENTION AUTOTRADER.COM FOR BEST DEALS!!!

Why You Should Buy a Used Car From Us

Located in the heart of Clearwater, Florida, Lokey Volkwagen is family owned and operated since 1952. We have one of the largest selection of quality pre-owned Volkwagens ... Read more
Located in the heart of Clearwater, Florida, Lokey Volkwagen is family owned and operated since 1952. We have one of the largest selection of quality pre-owned Volkwagens in stock! CALL NOW AND MENTION AUTOTRADER.COM FOR THE BEST DEALS!!!!

Dealer Disclaimer

All pricing plus tax, tag, title and dealer fee. WAC. While every effort has been made to remove the Lokey Lifetime Warranty in all internet and marketing materials, any ... Read more
All pricing plus tax, tag, title and dealer fee. WAC. While every effort has been made to remove the Lokey Lifetime Warranty in all internet and marketing materials, any references to the program are invalid. The program was discontinued on April 30, 2013. All warranties received before this date will be honored.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 2.6
    Customer Service
  • 2.0
    Quality Of Work
  • 3.1
    Friendliness
  • 2.0
    Overall Experience
  • 2.2
    Price

Dealership Reviews

1 - 5 of 23 
wvbug4/15/2015 03:59:44 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mike Murray
My closing is this Friday, I did not know I could not have a loan when buying a house..I came back 2 days later to pay cash but SAM wouldnt let me. I'll be on the street if VW comes up on credit. 727 391-2727 Margaret Gonnering
bsv2/11/2015 09:27:38 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Brian
Great service advisor. Actual work appears to be a joke. When attempting to sort out the issue and ultimately give them more money, no response from dealer. Save yourself the headache and just go to a different dealer. Full story below. Started off fantastic. Spoke with Brian who worked with me and told me about all the repairs they were quoting for my vehicle (some $3000+ of them). He got me a loaner car as they were going to be unable to fix my car that day which I greatly appreciated and he didn't have to do. Brian seemed to do a great job. After I left is when it apparently went downhill, the car was supposed to be done on a Monday, never hear anything, must just be taking an extra day, call in, don't hear anything, they finally return my call and let me know it will be done at some point. Car is finally done 4 days late, seems odd for a professional service department only working on vehicles like mine, but whatever I had the loaner so it was ok. Come in to find out they managed to break my alternator somehow while doing a thermostat replacement and oil change, seems strange, but I look past it as Brian was very nice and I got the loaner, and i really just want to leave with my $700 dollar repair. It is not mentioned as to why the repair took so long I can only speculate that it was due to the extra damages. They of course cover the alternator. Drive away thinking man it feels different. I assume hey, this was the dealer, this is how it is supposed to feel, this is all the new fluids working. Felt like I had lost some power, again assumed it was supposed to feel this way. Couple weeks later, new MIL, turbo underboost, no wonder I had a loss of power. Call in and speak with an operator about this issue and to be contacted by their customer relations person. She is very nice and empathetic, states I will receive a call or email as I requested. No such contact. I did not ask them to cover these new issues nor did I state it was there fault, just looking to find out what the issue and see if this is related to the previous service. To work together like adults. No such luck. Very disappointed as the dealer is supposed to be the best of the best.
nanahendricks2/21/2014 02:35:06 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Dale Krutzik, Service Manager and Brett, Mechanic
My experience with Lokey was horrible. Your service manager (Dale Krutzik) and the mechanic (Brett) was obviously trying to rip me off. I spoke with Dale several times on the phone before having my car towed in to the service department. He continuously reassured me that it was just a battery that I needed, that all the signs my car was showing was from a dead battery. Once there he continued to say it was the battery, don't worry. After being there an hour, he came back with $6000 worth of repairs. These were written on a normal estimate sheet with your letterhead. He said that I had to do at least $5000 worth of repairs in order to even drive the car out of the service department. He claimed I had a bad battery, alternator, several hoses, brake booster hose, valve cover gaskets, and several other things. I was shocked and asked him to give me a written estimate that I could show my spouse. He said that he could not give me the estimate on the paper he had written it up on but he would type in on another page for me. He did type it on a plane white piece of paper with no date, letter head or signature of any kind. He then took me into the garage to show me my car which was apart in pieces. He showed me a thimble shaped part with a hole in it and said it was an important part of my engine and that the car could not run without it. He said the engine was boring a hole through this important part. He also told me that oil was leaking from my Turbo cut off valve into the computer brain and would short circuit the whole car if I did not get that fixed. He introduced me to Brett, the mechanic, and said that I should only talk to him or Brett if I call in to the service department. I told him I could not afford these repairs. He said that he would be off work the next day and I should not speak with the other department manager, either wait until he returned of talk with Brett only. I felt they were both very shady. I felt they were both trying to take advantage of me being a woman by myself at the dealership. My father was a mechanic and my brother is a district manager for "Just Breaks" I spoke with both of them and read the list to them and they told me they believed that Lokey was trying to rip me off and I should tow it out of there and take it to another mechanic. I did tow it on Monday. I went over the list with the new mechanic. He checked everything on the estimate given to me by Dale. My battery was fine. I did need an alternator. Nothing else on the list was wrong with my car. My repairs were $600 instead of $6000. My car is running great. I am posting this experience to every review website that I can find. I hope I can help other women from getting robbed at your business.
awurr1/28/2014 03:16:18 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:James Cochran
The first time I took my car to Lokey Volkswagen for service, I brought my car home and it leaked oil all over my garage. Strike one! I brought the car back so they could correct the problem. They said it would take 45 minutes, but instead I waited for 4 hours. Strike two! The third time I took my car for an oil change, I picked it up and noticed a huge dent in the driver side door. Someone in their service department dented the car and never brought it to my attention. Luckily I saw the dent before taking the car home. Strike three! This service department is the worst I've seen, and I will never go back. I'd rather drive 40 minutes to the next closest Volkswagen dealership for my service.
MBZROD9/23/2013 09:30:47 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Dale in Service
I had a Phaeton which was serviced at Lokey VW for the past two years. Service was always done as scheduled/promised, ride back/forth to the dealer to make it easy. Dale was excellent at finding a service solution that would solve the problem without busting my budget. Car always washed and cleaned when i picked it up. I am used to a high level of service from BMW and MBZdealers, and Lokey VW did an excellent job as well.
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