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Lakeland Volkswagen

209 S. Lake Parker Ave.Lakeland, FL 33801
1-888-569-20691-888-569-2069
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

The largest selection of Brand New 2015 Volkswagen Passat, Beetle, Jetta, CC, Eos, Golf, and Touareg in stock and ready for immediate delivery.

Why You Should Buy a Used Car From Us

We serve clients looking to purchase a new Volkswagen or pre-owned vehicle from Tampa to Orlando and all of Central Florida. Available on our website is our up-to-date ne ... Read more
We serve clients looking to purchase a new Volkswagen or pre-owned vehicle from Tampa to Orlando and all of Central Florida. Available on our website is our up-to-date new Volkswagen inventory as well as details about all of the used vehicles we have in stock. If you aren't exactly sure what Volkswagen suits your lifestyle, we have information about all of the Volkswagen models on our site, and our friendly staff is always happy to help.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.5
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 123 
Dennie675/24/2015 12:15:45 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Thomas
I had gone to Lakeland VW to look at a Used car they had available, however after a test drive and further inspection I decided it wasn't the car for me. The Salesperson, Thomas was amazing - very attentive to what I was looking for. Within a week he had called me back very excited to share the news on a vehicle that had come in. He had stated that the car would not be available to purchase or test drive for a couple days and spoke to his Manager about having someone interested in purchasing it once it was "released". Well, the next day, the car was sold and prior to it being available for sale. Thomas was very upset for me and I totally appreciated his call and apology. I decided to call the General Manager, Jeff Arthur, who was very rude. All he wanted to say is that he owes no one an apology for selling a vehicle. Even after I explained the situation, he kept cutting me off from my conversation. He told me that I should have put down a deposit. Had I known that's all I had to do to guarantee the car, I would have done so. The lack of communication was on the dealership's side - not mine. I was never told I had to do anything except wait for the phone call that the car was ready to be sold. THE MOST TERRIBLE CUSTOMER SERVICE EVER FROM JEFF ARTHUR!!! Not only is Thomas losing a customer and commission but I will make sure to tell my story to as many people as possible. Do NOT buy from the rude, arrogant General Manager. This dealership needs a lesson in Customer Service ASAP.
tbfreefall3/16/2015 05:58:38 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Sales Manager working on 3/16/2015
I went in interested in a 2015 GTI. I had already looked up the NADA trade-in of my car and it was listed as $24,900. They offered me $20,500 and said that the NADA trade-in price wasn't accurate and their Black Book price was. I am not xxxxxxxx, so I left and will go to a different dealer and buy the GTI from them (as long as they aren't as greedy as Lakeland VW).
Sylvia2/12/2015 08:40:47 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Gary Downey
I took my Volkswagen Tiguan in for service, I talked Gary Downey the Service Advisor, he was very informative about the service my car needed. This was the best experience I have ever encountered. I will not go to any other place for my service. I will definately recommend seeing Gary for their service.
Kbeard2/12/2015 04:11:56 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Woerdehoff
The service department is great ! One of the best in lakeland brain te manger is so nice ! My husband and I have been very happy and will never go anywhere else !
ndavifson2/12/2015 04:10:52 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Woerdehoff
I just want to start by saying Lakeland VW service department is the best. Brian always had a smile on his face and went above and beyond anything I expected. He is the reason I will keep coming back. Thank you for my great experience. Keep up the great work!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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