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Lakeland Volkswagen

209 S. Lake Parker Ave.Lakeland, FL 33801
1-888-569-20691-888-569-2069
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

The largest selection of Brand New 2014 Volkswagen Passat, Beetle, Jetta, CC, Eos, Golf, and Touareg in stock and ready for immediate delivery.

Why You Should Buy a Used Car From Us

We serve clients looking to purchase a new Volkswagen or pre-owned vehicle from Tampa to Orlando and all of Central Florida. Available on our website is our up-to-date ne ... Read more
We serve clients looking to purchase a new Volkswagen or pre-owned vehicle from Tampa to Orlando and all of Central Florida. Available on our website is our up-to-date new Volkswagen inventory as well as details about all of the used vehicles we have in stock. If you aren't exactly sure what Volkswagen suits your lifestyle, we have information about all of the Volkswagen models on our site, and our friendly staff is always happy to help.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
Powered by
  • 4.8
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.7
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 116 
VW buyer11/24/2014 09:43:51 PM
1.3
Overall Rating
Customer Service
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Havard
After asking for my contact in internet sales - was told that she had no authority to talk about the cars and we would need to speak with a sales person. The office has glass walls and it was obvious that were waiting in the showroom in front of the office a long time. After 25 minutes while a group of 5 sales / managers were talking in the office the internet lady finally took us back on a dark lot trying to find a particular car - but this was only after I gave a concerned look into the office. a few times. After finding it - The internet lady brought the car up to the front and there we all stood again in the parking lot. It has now been 45 minutes without a single acknowledgement from the sales people. Finally I had to go into was seemed to be the manager office to let them know that we had to go. Only then did a sales person come out to speak with us. This level of customer service is disappointing to say the least. On top of that - I had a Trucar price for this dealership from that day for a specific car at specific price - but was told they probably sold that car a while ago and had nothing even similar to that.. What? Lakeland VW should realize that a loss leader is deceptive. Or update your information if this is not intentional. But it the reason I came to your dealership. Once we had help from sales person he was very nice.
michael.delp19/20/2014 06:38:43 AM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Charles Draper
Drove five hours from Tallahassee to Lakeland to purchase used car. Negotiated price and other on phone before coming, including that I could have the car independently inspected in Lakeland prior to purchase because it had been in accident. Once I got there they would not let me take the car for independent inspection prior to purchase as had been agreed to. There was no down side for them to let me have the car looked at. I left the dealership without the car. If a place cannot honor their word, how can you trust them with such an important purchase!
karosirup7/31/2014 03:19:05 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Lawrence Chapman, Jeff Havard
We purchased a Certified Pre-Owned Volkswagen Touareg on Wednesday, July 23rd, 2014. On Saturday July 26th, 2014, the car completely died while we were traveling in Georgia. We had the car towed to the closest VW dealer (Butler VW in Macon Georgia). It is now Thursday, July 31st and Lakeland VW has not tried to help us at all. I have directly emailed the General Manager and received no response. Our salesman emailed us and said, sorry, but since it was used you never know what could happen. NOBODY from the dealer has offered to assist us in anyway. We have no loaner car....by day 5!!!! We've asked at least 3 times with no response. No one has offered to assist us in getting our car back from Georgia. The lack of response is actually absurd. And as it turns out, this is a 2 week repair because our High Pressure Fuel System "disintegrated"...yes you read that correctly. Disintegrated. We've opened up a case with Volkswagen Customer Service to try and get help elsewhere because it's been made perfectly clear that we can not rely on Lakeland VW to make good on the car they sold us. Bottom line, Lakeland VW will tell you anything you want to hear to make the sale, but they will ignore you when you need service. I am thoroughly disappointed and disgusted with our experience and would never recommend Lakeland VW to anyone. You should be ashamed of yourselves for treating a customer this way!
1adam6/20/2014 06:12:13 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Christina, Marina
Have been shopping for a Jetta Hybrid on the Internet. Lakeland VW had the exact car we wanted. The question was if the price will justify the 150 mile drive to make the deal. It was! Lakeland VW made us a great offer and the next day we picked up the shiny new black Jetta Hybrid.
Menglert5/12/2014 01:29:05 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Joshua Jamison
First let me say I have been a car owner for 44 years. All of those years I have been reluctant to use a dealership except for warranty type of service. Very recently, I had car trouble with my 2009 GTI. I must say from neglect on my part. It sat for five months because of my not knowing the problem and to be honest being discouraged about it. In the meantime I had a health issue that prolonged the car from getting fixed. All that being said, finally I contacted Josh in the service department at the recommendation of someone who has dealt with him in the past. Am I thankful that I took this advice, you bet I am. From the beginning it was a, believe it or not pleasant experience. Explaining to Josh I had no idea what was wrong with the car from that moment on he took charge and told me he would take care of it and get back with me. Me being a skeptic about dealer service departments I thought to myself I'm sure you will. Long story short, Josh got back with me as he said he would and we went from there. My car could have been fixed for less than I anticipated. Josh at that point, pointed out some other issues that would need to be addressed in the future but right now I could get by with fixing the immediate issues to get me back on the road. Because of the honesty and integrity of Josh Jamison and decisions he and I made together without any pressure from him, decisions were made to put the car into top running order. And that they did. I spent several thousand dollars and have not felt betrayed, lied to, or taken advantage of in the least.. I appreciate Josh and Lakeland VW. I can't speak for other dealers, but I can for this one and from the review you can see my satisfaction. Again thanks to all concerned at the service department. Job we'll done !!
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