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Germain BMW

11286 Tamiami Trl NNaples, FL 34110-1622
1-866-780-76581-866-780-7658
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Germain BMW located in beautiful Naples FL, is conveniently located and just a short drive from Marco Island, Miami, Fort Lauderdale, Sarasota, Tampa, Fort Myers, Orlando ... Read more
Germain BMW located in beautiful Naples FL, is conveniently located and just a short drive from Marco Island, Miami, Fort Lauderdale, Sarasota, Tampa, Fort Myers, Orlando, Clearwater, Cape Coral, Spring Hill and West Palm Beach. Drive a little and save a lot on your next BMW today!

Why You Should Buy a Used Car From Us

The best selection of low mileage BMW CPO's in the nation are at Germain BMW of Naples! We are conveniently located to Fort Myers, Miami, Sarasota, Tampa & Orlando. Germ ... Read more
The best selection of low mileage BMW CPO's in the nation are at Germain BMW of Naples! We are conveniently located to Fort Myers, Miami, Sarasota, Tampa & Orlando. Germain Certified Pre-Owned BMW's pass a rigorous inspection process whereby only the most pristine vehicles are selected. That's why we include a protection plan for up to 6 years or 100000 miles. Save even more with finance rates as low as 0.0% APR. Visit our website at germainbmw.com for details. Germain BMW. Own luxury for Less!

Languages Spoken

  • Español
  • Deutsch
  • Italiano

Dealer Disclaimer

Sales Tax, Title, License, Registration & $699.50 dealer service fee are not included in the advertised price.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 500 
Delcastgroup9/24/2016 01:47:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Rhoel Gray,Daniel Bocanegra
Rhoel Gray is a "Black Belt Service Advisor", great human resource from BMW of Naples FL . I like to send my car with his team. Miguel Del Castillo.
T & A9/22/2016 12:20:03 PM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Browne,Ken Burkart,Mark Ciocca
Mark is very professional, knowledgeable and friendly and made our car purchase a great experience. He listened to our wishes and delivered everything we had asked him for !!! So if you consider buying a car stop by at Germain BMW and talk to Mark.
Germain BMW of Naples responded to this review
9/23/2016
Thank you for your business and kind words you shared about Mark. Mark is dedicated to each and every customer assuring they received the utmost quality experience. We thank you for sharing yours. Best Regards, Flavio Galasso General Manager
oldtime1238/25/2016 08:35:15 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bill Emerson,Ron Arnold
Germain BMW of Naples 11286 Tamiami Trl N Naples FL 34110-1622 Complaint Description: Denied a repair I paid for also Sales manager BILL EMERSON should be trained on how to speak to customers in front of their children. First my front right rotor was replaced 3 time by bmw of Sarasota. There was a vibration that kept coming back. So after three repairs there I decided to go to BMW Naples to have it fixed since it was repaired three time with no success. So went to BMW of Naples and at that time they replaced the rotor again and explained how it was all BMW of Sarasota's fault. They had made faulty repairs and BMW of Naples Stand behind their work. Overall it was a pleasant experience with Ron Arnold Service manager. Of course after 1 month it started again and Ron Arnold told me to bring it back in two weeks after he returns from vacation so he could be there. Unfortunately I got a flat tire in the meantime so I called for a service appointment. That's when I happened to get Bill Emerson on the phone, what a bad day he was having. First I asked if he could give me any information on buying a new tire and getting a alignment. He told me to go where ever I want since I was not close by Naples. So I then asked if I could get it towed there since I have a appointment in a few days. This is when it started, he said don't bring it here we are not touching your car. I said ok?, He then went on to tell me very loudly and rudely how ignorant I was and my right front rotor goes bad every 1000 miles because of the way I drive my car. So I calmly asked if they had any equipment they could plug into my car to see acceleration and deceleration. He responded yes, so I said I will come there and you can see how I drive. If you can show me I drive anything but conservative don't make the repair, I take care of my property and im not 18 years old. This enraged him and he went off on a rant about me being a horrible driver and they are not standing behind anything on the car because the way I drive. Then he hung up on me and I had to turn around and explain to my kids why a BWM employee was yelling at me over Bluetooth. Then on the day of my original appointment I find out after half way there ( 3 HOUR RIDE ), I call Ron who informs me BILL EMERSON has canceled my appointment and told service staff not to speak to me. I have never in my life dealt with such immature practices. Your Desired Resolution: All i want is the repair to be made right. I paid for it and was patient while it was repaired. Now after 1000 miles I have a car im embarrassed to take clients in again. I have even been willing to trade the car in if it cannot be fixed, but now BMW has cost me sever thousand fixing the same issue multiple times. BILL Emerson needs some training I own several business and would be livid if my employees treated customers in this fashion
Germain BMW of Naples responded to this review
9/14/2016
Tanner, we are disappointed you feel this way regarding our dealership. After further looking into your concerns, these are our findings. You first took your car to German Automotive Services (an independent shop) in Sarasota on 9/2/15. They replaced only the front brake rotors with parts purchased from Bert Smith BMW. You then visited BMW of Sarasota on 10/19/15 complaining about a brake vibration again. BMW of Sarasota replaced the brake rotors under warranty and charged you for new brake pads. You then returned to BMW of Sarasota in January of 2016 complaining again of a vibration. Sarasota advised you that you needed tires and had a bent wheel. You declined to address their recommendations and later accused Sarasota of not performing an alignment and wanted Sarasota to replace your tires, which they declined. After this, on 4/19/19 you decided to make an appointment at BMW of Naples and travel 130 miles to our dealership for a service appointment with a loaner vehicle. We determined your front brakes and rotors were indeed warped. We replaced your brake pads and rotors again thru a parts warranty, we also got your front control arm bushing’s replaced thru 3rd party warranty. While your vehicle was in for service for 9 days you proceeded to drive our loaner car putting 1200 miles on it. In July you contacted Ron and told him you were experiencing the vibration once again. Ron explained he was leaving on vacation and would follow up once he returned. In August you contacted me wanting to expedite a service visit once again driving 2hrs and 130 miles away to Naples. After reviewing your history, I explained that I could no longer replace your brakes under warranty, for the brake rotors to warp 4 times in 10 months, it is not a defect in materials or workmanship, it is being caused by something else. Germain BMW and Sarasota BMW will not be addressing this issue as a warranty matter. I will share this with BMW warranty and the 4 other BMW dealerships that are less than 50 miles from your home. I personally am disappointed that you feel I do not provide quality service to our guests as I take pride in the service I provide each and every customer. Germain BMW service is currently #2 in the southern region for service retention and currently #1 in the southern region in brand retention. This is out of 101 BMW dealerships! So Tanner I am doing something RIGHT! Best Regards, Bill Emerson Service Manager"
brucero408/16/2016 02:48:12 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Rhoel Gray
Even though I purchased my car elsewhere, the service at Germain BMW is excellent. My advisor, Rhoel communicates well with me the entire time and I feel he genuinely want me to be satisfied with my car.
Germain BMW of Naples responded to this review
8/17/2016
Our goal at Germain BMW of Naples is to make sure each and every BMW owner has an outstanding ownership experience. We thank you for choosing Germain as your servicing dealership. Best Regards, Flavio Galasso General Manager
buzzshipley8/10/2016 03:43:00 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Cox
5.0 star rating 8/10/2016 I was driving from Naples to Maryland a few weeks ago. Just outside of Richmond my 535 xi started to slow down and ran rough but was I able to get it to a BMW dealer by 11:00AM. I picked up my car that night after paying over $2000 for the repair. I recently returned to Naples and sent an email to my Service guy at Germain BMW Brian Cox and explained the experience and cost. I also sent Bryan a copy of my invoice from the other BMW dealer and asked whey he wasn't able to see this coming. Bryan returned the email explaining that it was something that doesn't show up it just stops working. Bryan also sent me warranty information on the car and said to call the other dealer back and forward them warranty report and to see how they would respond......I am getting a check for the entire amount over $2000 sent back to me.. I want you make sure that the right people read this because this is going beyond just writing up a work order for your car.......Thank you Bryan.
Germain BMW of Naples responded to this review
8/11/2016
We are so very sorry to hear that you experienced car trouble during your recent travels to Richmond. Never hesitate to reach out to any member of our team to question any concern you may have. We are happy to know that Bryan was able to provide you information regarding the repair which resulted in a positive outcome. Best Regards, Flavio Galasso General Manager
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Germain BMW : Naples, FL 34110-1622 Car Dealership, and Auto Financing - Autotrader