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Universal Kia Franklin

1413 Murfreesboro RoadFranklin, TN 37067
615-224-7973615-224-7973

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a Used Car From Us

****All Universal KIA vehicles are "Q" Certified, a 2 Year/100K Mile Nationwide Limited Power-train Warranty, Roadside Assistance & Rental, giving you peace of mind after ... Read more
****All Universal KIA vehicles are "Q" Certified, a 2 Year/100K Mile Nationwide Limited Power-train Warranty, Roadside Assistance & Rental, giving you peace of mind after you take ownership ****Complimentary Lifetime Interior Warranty that covers repairs for stains, scratches, cracks, holes, etc. PLUS repairs for windshield stars ****Certified, Friendly and Knowledgeable Product Specialists which earned Dealer Rater's #1 KIA Dealership Award for customer satisfaction in 2012

Dealer Disclaimer

Inventory is subject to prior sale and prices are subject to change without notice and are valid only on date of publication, cannot be combined with any other offer(s), ... Read more
Inventory is subject to prior sale and prices are subject to change without notice and are valid only on date of publication, cannot be combined with any other offer(s), do not include state or local taxes , tags, registration or title fees. Price includes documentation fee of $599. To ensure your complete satisfaction, please verify accuracy prior to purchase.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 338 
kristianna.jobbitt10/30/2014 10:18:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Billy Bidwell
My experience with Kia was amazing, and I believe that all had to do with my dealer Billy Bidwell.. You could not ask to be dealing with a better person.. He did not give up on helping me get my new car even when I had given up, he made it happen.
Linda Clayborn10/16/2014 10:49:36 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Matthew
Matthew the sales man was great! Matthew helped me in getting a new car in August 2014, after a previous automobile accident. He was so helpful during my difficult time, and explained things very thouroughly. The price was great. I love my Kia Forte. Thank you so much Matthew and Universal Kia Franklin, you are awesome! Sincerely, Linda Clayborn.
BoyceC9/19/2014 11:15:08 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dani (Danielle) Seals, Jason the new floor manager
Dani, made my experience of letting go of my BMW Z-4 that I had enjoyed for 11 years go much more smoothly than I thought it would be. I love my new 2014 Kia Forte5 EX in Metallic Bronze. If you're in the Nashville area, in the market for a car and you are tired of the usual hard nose car salesman pitch that so many of us are accustom, then Dani (Danielle) Seals is the lady you must ask for at Universal Kia of Franklin. I hate the whole car thing but found this dealership refreshing. Dani epitomizes what customer service. Jason, the floor manager should be given a medal for patience for the time he took explaining the financial. Tracy Davis' was superb in teaching me my car’s features: he went above and beyond to adjusting my deal when it was realized one of the fees should not have been charged; now how awesome is that! My experience with this dealership is the staff works as a team and patiently took the time to listen to my wants and desires to help me find the right car and deal; at no time did I feel that I was annoying anyone like I have at other dealerships … it doesn't get better than that especially when it comes to a car dealership; and I'm sure you all have had one of those not so pleasant experiences!
Kevin.a.benson19/01/2014 04:22:25 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Robert (new salesman)
Tried the old Bait & Switch with me. CLASSIC tactic. Lured me in by falsely answering questions about a car listed on the internet (which would have been a good deal) but mysteriously couldn't produce that car for 2 hours! Really? You can't find one car on your single lot? Only car marked that price. No police report, no car, and no sales receipt. We're not talking about a wallet or keys, but a 2 ton car! The entire time they were attempting to "find" the advertised car they kept pushing other cars of the same model but increasing extras and cost! Then they lied to my face about their tactic when I confronted them. NEVER GO THERE! Not if you want to know you honestly got the best deal. Shameful and deplorable tactics. I was SOOOOOOOO disappointed.
peggyjean65@gmail.com8/30/2014 03:22:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Bostick,Tracy Davis,Billy Bidwell
My husband Ken and I had been discussing whether or not it was time to buy another Lincoln or look at the Kia K900. We had a 2011 Lincoln MKS which had many of the features as the New Kia we were looking at. Billy immediately came outside when my husband, sister and I pulled up. No pressure at all he was kinda chit chatting and got to know us a little bit. I felt like I had know him all my life. He is one of the most friendly, professional car saleman I have ever met. We went for a test drive and we ask him if he knew where we could find a Dairy Crème and he said heck no but find one and we'll go. We made a decision as soon as we got there and talked to Billy and he showed us all the new features which had a lot more than our Lincoln. I haven't driven it yet because my husband has already familiar with all the cool features. I am going to drive it next week. Billy even said he was bringing his girlfriend to see our cows. He is just an amazing man and a great car saleman. I would recommend Kia in Franklin to anyone who wants to buy a new car. He and Tracy have called us several times just to say hi and see if we need anything. So happy with our New Car. Thanks, I've met a friend for life. Feel like he's family. Sincerely, Peggy Davis
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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