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Universal Kia Franklin

1413 Murfreesboro RoadFranklin, TN 37067
615-224-7973615-224-7973

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a Used Car From Us

****All Universal KIA vehicles are "Q" Certified, a 2 Year/100K Mile Nationwide Limited Power-train Warranty, Roadside Assistance & Rental, giving you peace of mind after ... Read more
****All Universal KIA vehicles are "Q" Certified, a 2 Year/100K Mile Nationwide Limited Power-train Warranty, Roadside Assistance & Rental, giving you peace of mind after you take ownership ****Complimentary Lifetime Interior Warranty that covers repairs for stains, scratches, cracks, holes, etc. PLUS repairs for windshield stars ****Certified, Friendly and Knowledgeable Product Specialists which earned Dealer Rater's #1 KIA Dealership Award for customer satisfaction in 2012

Dealer Disclaimer

Inventory is subject to prior sale and prices are subject to change without notice and are valid only on date of publication, cannot be combined with any other offer(s), ... Read more
Inventory is subject to prior sale and prices are subject to change without notice and are valid only on date of publication, cannot be combined with any other offer(s), do not include state or local taxes , tags, registration or title fees. Price includes documentation fee of $599. To ensure your complete satisfaction, please verify accuracy prior to purchase.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 340 
TonyG9312/12/2015 11:52:10 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jonathan Underwood
We would give this place 0 stars if we could. We applied for credit and inquired on a Kia Soul. We received an auto reply email from Jonathan Underwood saying the Internet sales manager will call right after the dealership opened the next day they never called.. We tried to get more information on their chat feature. None of them were helpful in getting information on financing or the car. The chat people were basically useless asking us things we did not want to know.They kept telling us we will have the Internet sales manager call us ASAP, they never called. We also saw they added a $2500 AMV (adjusted market value) just because. So we got tired of waiting and bought a Ford at Sloan Ford in Columbia. Where we had easy financing and fast service. We will never inquire about a car at Universal Kia again.
NicnBarry1/04/2015 05:56:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Andrae McCarter
Andrae was AWESOME!! I usually despise car shopping- I have no patience for haggling and the hurry up and wait game! I had found the car I wanted online, called Andrae and told him which one I was looking at, walked in and it was DONE!! I have been a Kia owner for 12+ years and this is BY FAR the best Kia Dealership I have ever dealt with!!
kristianna.jobbitt10/30/2014 10:18:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Billy Bidwell
My experience with Kia was amazing, and I believe that all had to do with my dealer Billy Bidwell.. You could not ask to be dealing with a better person.. He did not give up on helping me get my new car even when I had given up, he made it happen.
Linda Clayborn10/16/2014 10:49:36 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Matthew
Matthew the sales man was great! Matthew helped me in getting a new car in August 2014, after a previous automobile accident. He was so helpful during my difficult time, and explained things very thouroughly. The price was great. I love my Kia Forte. Thank you so much Matthew and Universal Kia Franklin, you are awesome! Sincerely, Linda Clayborn.
BoyceC9/19/2014 11:15:08 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dani (Danielle) Seals, Jason the new floor manager
Dani, made my experience of letting go of my BMW Z-4 that I had enjoyed for 11 years go much more smoothly than I thought it would be. I love my new 2014 Kia Forte5 EX in Metallic Bronze. If you're in the Nashville area, in the market for a car and you are tired of the usual hard nose car salesman pitch that so many of us are accustom, then Dani (Danielle) Seals is the lady you must ask for at Universal Kia of Franklin. I hate the whole car thing but found this dealership refreshing. Dani epitomizes what customer service. Jason, the floor manager should be given a medal for patience for the time he took explaining the financial. Tracy Davis' was superb in teaching me my car’s features: he went above and beyond to adjusting my deal when it was realized one of the fees should not have been charged; now how awesome is that! My experience with this dealership is the staff works as a team and patiently took the time to listen to my wants and desires to help me find the right car and deal; at no time did I feel that I was annoying anyone like I have at other dealerships … it doesn't get better than that especially when it comes to a car dealership; and I'm sure you all have had one of those not so pleasant experiences!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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