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Crown Chrysler Jeep Dodge Ram Chattanooga

2120 Chapman RoadChattanooga, TN 37421
1-844-514-58801-844-514-5880
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Are you ready to experience that "new car smell?" At Crown Chrysler Dodge Jeep Ram in Chattanooga, TN we're excited to put you in the driver's seat. Allow us to demonstra ... Read more
Are you ready to experience that "new car smell?" At Crown Chrysler Dodge Jeep Ram in Chattanooga, TN we're excited to put you in the driver's seat. Allow us to demonstrate our commitment to exceptional customer service! Crown Chrysler Dodge Jeep Ram's sales staff is here to answer your questions related to inventory, service, parts, financing and more.

Why You Should Buy a Used Car From Us

What s the difference between a used vehicle from some other dealer and a pre-owned vehicle from Crown Automotive? It s simple; one of them is a better value because one ... Read more
What s the difference between a used vehicle from some other dealer and a pre-owned vehicle from Crown Automotive? It s simple; one of them is a better value because one comes backed by the Crown Used Car Confidence Plan! Used Car Confidence Plan Rigorous 101-point vehicle Inspection Meticulous reconditioning by factory trained technicians Complete vehicle history report to ensure nothing was missed Extended warranty up to 100,000 miles Does one of our pre-owned inventory cars strike the perfect chord? At Crown Chrysler Dodge Jeep Ram in Chattanooga, TN we're excited to put you in the driver's seat. Allow us to demonstrate our commitment to exceptional customer service! Crown Chrysler Dodge Jeep Ram's sales staff is here to answer your questions related to inventory, service, parts, financing and more.

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees. Prices subject to change at any time wi ... Read more
Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees. Prices subject to change at any time without notice. Not responsible for data entry errors or typos.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 405 
Stephanie Campbell7/02/2016 07:47:48 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rick Davis
Our Sales Consultant, Rick Davis, helped us immediately. He was very friendly, efficient, informative, and overall was helpful in both helping us with our trade in and our new purchase! He even helped sync my phone to my vehicle before our departure. In general, the entire dealership met our expectations; we were offered water while we waited for the official stages to be completed, and each person we interacted with was friendly and helpful. Our finance guy, Mark Tanner, was great as well. He was very knowledgable, and made our final stage stress free and efficient.
Enzomadre6/27/2016 04:05:18 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rick Davis
Rick Davis was an excellent salesman and worked hard for us to walk out with a truck we liked for a great price. Thanks so much
crownsux6/07/2016 04:34:15 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Danielle Shaw
I have had several negative experiences with this service department either over charging me or being aggressive. Today however was extremely disappointing. I had 3 warning indicators on my dash. I have had it diagnosed as a wheel-speed sensor. I tried coming in last week to have it serviced but was told I had to make an appointment. I made an appointment and dropped my car off. While checking me in the servicewoman mentioned I had an error code for a speed-sensor, which I already knew. After 5 hours I hadn't heard anything and I called the department. I was on hold for half an hour and was finally told the technician was on a test drive and when he returned they would call me back. I finally just went back to the dealership because I was getting concerned something more than just a sensor was wrong because of how long it was taking. I waited there another 40 minutes to be told that it was being reconfigured and they hoped it wasn't something with the transfer case but they would let me know. While I was there another servicewoman was getting rude and aggressive with another customer and told him to leave and not come back. I had dealt with this woman in the past and was just hoping I didn't have to deal with her today because she is very confrontational and disrespectful. They mentioned that even though I had an appointment it was like a doctors office and I had to be worked in. I got a call an hour later (over 6 hours after my appointment) and was told that the total cost would be $339 because it was just a speed sensor. I asked if they were willing to remove the diagnostic fee considering I had wasted so much time for an answer from them. I was told they aren't able to remove the fee, that they have to send an email to Chrysler to get approval. She also told me that the appointment was for today and since it was still today they shouldn't have to remove the fee. I was then asked if they had my permission to change the sensor. I was astonished to find out after 6 hours NOTHING HAD EVEN BEEN DONE TO MY CAR.I was under the impression the sensor had been changed and then he was re-configuring something. I told her to forget it and I would take it somewhere else because I needed my car back today. She then told me I was still responsible for the diagnostic fee to which I argued. She told me that I would have to speak with the service -manager when I arrived and was very rude about it. I arrived and asked to speak to the service manager and was denied. She gave me my paperwork showing I owed a zero balance and gave me my keys and sent me on my way. I decide I would reach out to the sales manager personally as I didn't have any more time to waste at the location. I'll note that purchasing from this dealership was one of the best experiences I have ever had at a dealership. They were respectful and efficient. I just HATE dealing with the service department.
Crown Chrysler Dodge Jeep Ram responded to this review
6/24/2016
Thank you for bringing this matter to our attention and for giving me the opportunity to resolve the issues. My understanding is that the necessary repairs have been made to your satisfaction. Please feel free to contact me if you have any questions or require further assistance. Sincerely, James Botts, Service Manager, Crown Chrysler Dodge Jeep Ram, Chattanooga
Sherry P5/24/2016 10:26:26 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Taylor Simmons
Took my Chrysler 200 in for the second time to address the same problems. No communication all day about status of repairs. Took two weeks to even get an appointment. Left my car at service department all day. None of the repairs were addressed. Only oil change was done. My car is under warranty with 22,000 miles and should not have the problems it is having. I am very unhappy with level of service that I received and plan on looking for another Chrysler service department to deal with even if I have to drive a little further.
Crown Chrysler Dodge Jeep Ram responded to this review
6/08/2016
Dear Sherry, Thank you for posting a review and alerting us to your concerns, and thank you for taking the time to talk to me on the phone. I look forward to seeing you for your scheduled appointment on Tuesday when we will do our absolute best to correct the issues that you are having with your 200. Sincerely, James “Roy” Botts, Service Manager, Crown Chrysler Dodge Jeep RAM, Chattanooga
Steve T5/18/2016 10:42:25 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Judy McDowell
I brought my Fiat 500 in for front end service on 5/3/16. Upon returning to pick it up. I noticed a popping noise in the steering column. I brought it to the attention of Judy Mcdowell. We initially thought it was an intermediate steering shaft issue. Instead of sending me home to reschedule, she was able to provide me with a loaner vehicle. This was extremely convenient and less for me to have to worry about. Judy takes genuine interest in the customer's problems and is willing to do what is necessary to resolve the problem. She is an asset the dealership/service department. Thanks again Judy for your willingness to provide excellent customer service.
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Crown Chrysler Jeep Dodge Ram Chattanooga : Chattanooga, TN 37421 Car Dealership, and Auto Financing - Autotrader