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Secret City Chrysler Dodge Jeep Ram

1005 OAK RIDGE TURNPIKEOAK RIDGE, TN 37830-6805
1-888-896-95391-888-896-9539
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Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.7
    Quality Of Work
  • 4.5
    Friendliness
  • 4.4
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 105 
Jason Johnson7/24/2016 11:59:43 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Christina, Mike, Charlie
We worked with the dealership over the course of a week. Great communication, superb attitude, and the willingness to try every possibility to put us in exactly what we wanted. He was thorough and very honsest with us with every detail. Will definitely be going back!
Victor Folino7/09/2016 10:52:55 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mike and Rob
If you have any expectations of fair and reasonable service then do not come here. I brought my charger here for the airbag recall work which should have taken a few hours. They straight lied to my face when I dropped it off Friday afternoon and said it would be done that evening or Saturday morning at the latest. They didn't even look at it until Monday and I picked it up Tuesday. This is despite scheduling the service a week in advance. A week after this I went to get new tires somewhere else and the shop was unable to remove the lug nuts on 2 wheels because they were so stripped and mangled. The only place I ever had tires rotated was at a Dodge dealership so I brought my cart back here to have a Dodge dealer fix what they damaged. They charged me $86 for this and told me it was my problem not theirs. Even if it wasn't Dodges fault to start with, $86 for changing 2 tires is insane. I was lied to and ripped off with a smile by the Service Manager Rob. That's why they get 2 stars for friendliness.
J. Lowery 106/13/2016 10:11:43 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Josh, Mike, and new service manage paul
I've had my jeep to the dealership 10 consecutive times for the top leaking. I purchased my jeep from secret city and paid extras for soft sport top I wouldn't recommend anyone purchasing a jeep especially from secret city oak ridge. I got my jeep back today and I got a cheap looking vinyl top and I sent it right back to the dealership I will post again and let the public know how my particular situation turns out.
Leonard Davis5/24/2016 05:59:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Charlie Burchfield
Folks, I am just a working fella, trying to help out my parents in getting a newer vehicle. We have traveled to several dealerships, private lots and a couple different cities trying to find a good truck. Found a nice 2004 Dodge Ram at this place, went there and found Charlie. Awesome fella, friendly and helpful from the start. You could tell he was interested in helping you first and foremost. Checked out the truck and left in a short time later. No fuss, no ten hours at the dealership, simple transaction with good people. I would recommend contacting Charlie if you are looking for a vehicle, he will work to make it right for you. Thanks Charlie and SecretCity! Leonard Davis, Maryville, TN
kb5/21/2016 11:17:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:2
5thumbsup.Tony and Roy were great. Took the time to explain everything to us and drive the neighborhood. I will recommend them to friends and will buy from them again. Great experience.
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Secret City Chrysler Dodge Jeep Ram : OAK RIDGE, TN 37830-6805 Car Dealership, and Auto Financing - Autotrader