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Lance Cunningham Ford

4101 Clinton HwyKnoxville, TN 37912-5647
1-855-443-94621-855-443-9462
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Come and see why we have won Ford's HIGHEST HONOR for Customer Satisfaction in Sales and Service for two years in a row!! We believe in CUSTOMERS FOR LIFE!!! Visit us at ... Read more
Come and see why we have won Ford's HIGHEST HONOR for Customer Satisfaction in Sales and Service for two years in a row!! We believe in CUSTOMERS FOR LIFE!!! Visit us at lcford.com

Why You Should Buy a Used Car From Us

Buying from a brand dealer with 20+ years in this location will give you piece of mind. We believe in CUSTOMERS FOR LIFE!!!! We are a Two time President's Award Winner w ... Read more
Buying from a brand dealer with 20+ years in this location will give you piece of mind. We believe in CUSTOMERS FOR LIFE!!!! We are a Two time President's Award Winner which is Ford's highest honor for Customer Satisfaction - SALES & SERVICE. Inventory changes daily - visit us at lcford.com

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.We will beat another Ford dealer s adver ... Read more
Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.We will beat another Ford dealer s advertised price by at least $ 1,000. To give LCF the opportunity to beat the deal, LCF must have a comparable unit In- stock by equipment and MSRP customer must bring proof of another Ford dealer advertised price. Vehicles that are excluded are as follows: demos, vin exclusive, invoice credited units, event/auto show units, catastrophe damaged (hail, flood, etc.) and specialty vehicles (example Harley Davison, Raptor, GT500, Limited Edition Vehicles). Customer must pay for non-factory installed equipment. Eligible incentives will be evidenced by FMC VIN look-up (zip code specific) and customer must qualify for incentives. A, D, X, Z plans are not eligible. Taxes, tags and fees will be additional.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.0
    Quality Of Work
  • 4.3
    Friendliness
  • 4.0
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 142 
stacey.berry.5411/23/2014 12:14:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Frank Radnic
I ordered a 2015 Ford Mustang GT Mustang in October 2014. Preston Williams and Frank Radnic helped me with order and were in constant contact with me to let me know when my car would arrive. It was expected on December 26th, but arrived on November 21st! I was so excited! They were excited for me as well! They were wonderful from the first time I walked into the door in October until I left with my car on November 21st. I would recommend them to anyone who is buying a car. John Hill helped me with my financing and was very thorough with the warranty options, different financing companies, etc. He was a joy to work with!
jrhowell10/18/2014 03:35:03 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:service
Dishonest from the moment you walk in the door. I will never go back. I will make sure everyone I know doesn't shop there.
Lance Cunningham Ford responded to this review
11/04/2014
Thank you for feedback on our dealership. We are proud say would not be in business for the past 25 years if it wasn't for our honesty and professional integrity with all our customers. We would like to hear more details about your experience which lead to this unfortunate review. Please contact me, Lance Cunningham, directly at (865) 622-8006
kch19709/08/2014 08:30:34 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service dept
This dealership is horrible! You have to call 5-6 times to get someone in the service dept to even answer the phone. My husband had an appt to get an oil change and still waited 1 1/2 hrs. When he complained and ask for his keys, he was called "fat boy" by the service advisor. Don't go to this dealership unless you want to waste your time and money and be treated disrespectfully!!!
Lance Cunningham Ford responded to this review
9/15/2014
We are sorry for any miscommunication with anyone in our Service Department. We assure you that NO ONE called your husband "fat boy" or they would no longer be working for us. Please ask your husband to contact our Service Manager directly, Steve McHenry - cell 865-466-3101 so he can get some specifics in order to get to the bottom of this unfortunate situation. Thanks and Steve McHenry is awaiting your call.
LCC9/04/2014 02:20:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ben Nelson,Preston Williams
I had the pleasure of working with Preston Williams during the selection and pricing of my new F-150. With being almost 60 miles from the dealership much time was spent reviewing on line and emailing back and forth regarding the truck and pricing with Preston. Preston was prompt and thorough with answers to my questions as we finalized the deal. Unfortunately the only day I was able to come to the dealership to take delivery Preston had prior commitments, that he had made me aware of well in advance. Preston had everything set up for us to meet with his associate Ben Nelson who helped us complete the purchase and point out the unique features of the new F-150. Both gentleman disprove the "car salesman" stigma of the past as they were extremely courteous and professional. If you are buying from Lance Cunningham Ford you can feel confident and comfortable dealing with either of these men.
Lance Cunningham Ford responded to this review
9/09/2014
Thank you for sharing your sales experience with Preston Williams and Ben Nelson. Part of our dealership culture is to be always be courteous and professional. Thanks for traveling the distance to work with us and buy your truck. We appreciate your business!
lovetheescape8/11/2014 09:48:18 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ben, John, and Travis
Walked in as a family of 5...comfortable waiting area where the kids could watch dvd player. Staff was very straightforward, honest and direct. No BS. They even fed us dinner from the on site deli as our transaction lasted into the evening. Best buying experience I've ever had...will be doing more business with them in the future!
Lance Cunningham Ford responded to this review
8/27/2014
We consider ourselves a very "family friendly" dealership and are thrilled to hear your family's buying experience was good enough to share. We look forward to the next time and thanks so much for your business.
Lance Cunningham Ford responded to this review
9/09/2014
We pride ourselves in our "family friendly" atmosphere. Thanks for your business and we look forward to serving you and your family in the future.
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