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Lance Cunningham Ford

4101 Clinton HwyKnoxville, TN 37912-5647
1-855-751-43001-855-751-4300
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Come and see why we have won Ford's HIGHEST HONOR for Customer Satisfaction in Sales and Service for two years in a row!! We believe in CUSTOMERS FOR LIFE!!! Visit us at ... Read more
Come and see why we have won Ford's HIGHEST HONOR for Customer Satisfaction in Sales and Service for two years in a row!! We believe in CUSTOMERS FOR LIFE!!! Visit us at lcford.com

Why You Should Buy a Used Car From Us

Buying from a brand dealer with 20+ years in this location will give you piece of mind. We believe in CUSTOMERS FOR LIFE!!!! We are a Two time President's Award Winner w ... Read more
Buying from a brand dealer with 20+ years in this location will give you piece of mind. We believe in CUSTOMERS FOR LIFE!!!! We are a Two time President's Award Winner which is Ford's highest honor for Customer Satisfaction - SALES & SERVICE. Inventory changes daily - visit us at lcford.com

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.We will beat another Ford dealer s adver ... Read more
Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.We will beat another Ford dealer s advertised price by at least $ 1,000. To give LCF the opportunity to beat the deal, LCF must have a comparable unit In- stock by equipment and MSRP customer must bring proof of another Ford dealer advertised price. Vehicles that are excluded are as follows: demos, vin exclusive, invoice credited units, event/auto show units, catastrophe damaged (hail, flood, etc.) and specialty vehicles (example Harley Davison, Raptor, GT500, Limited Edition Vehicles). Customer must pay for non-factory installed equipment. Eligible incentives will be evidenced by FMC VIN look-up (zip code specific) and customer must qualify for incentives. A, D, X, Z plans are not eligible. Taxes, tags and fees will be additional.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.5
    Customer Service
  • 2.4
    Quality Of Work
  • 2.8
    Friendliness
  • 2.3
    Overall Experience
  • 2.6
    Price

Dealership Reviews

1 - 5 of 165 
rab6/17/2016 04:16:22 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:*
I recently took my vehicle in for an estimate. After I decided not to use them they charged me $75.00 for a diagnostic fee. This fee was not mentioned upfront. They just lost a lot of business from our fleet.
Bye bye old cars6/15/2016 01:13:42 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Gene Charsha, and the mechanics
I bought a 1996 Mustang convertible in 1996. Had it for more than 10 years. Always got services done at Lance Cunningham. Never had any trouble. Recently took a 2007 F-150 4x4 in to have maintenance, yeah it cost a lot but I wasn't up-sold on things not needed. Yeah it took a couple days but it's not a fast food drive thru. Gene is the service manager and he is understanding. I am a woman and Gene has a wife. I'm sure he wouldn't want her to be treated badly. So I felt at ease with what I had researched to be what was needed and he took care of it. No surprises and he even put a little discount on the bill. Thank you Gene Charsha
mountainman19605/05/2016 03:07:31 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Gene in Service also the Service manager and Lance himself
I have had many problems with the service department at Lance Cunningham Ford. When I bought my truck from them they started out grate but it has gone down hill from there. I had problems with the way my truck was running. They never could figure it out. I fanally took it to a local mechanic who had it fixed the next day. Last month I thought I would give them a try again and purchaesed four new tiers. I set up an appointment for what they said should only take two hours only to find out after two hours they had not even started on changing the tires and would not be able to get to it that day so frustrating after making an appointment with them. The next day I get my new tiers and the service man says im sorry please let me try to earn your business back. The next time you come for service we will give you a dicount. So Last week my truck was running funny and I needed to go out of town. I called them up late that day and asked if they could get a rental truck for me the next day so I can drop my truck off and get the work done while I was out of town. The service man says no problem I will have it reay for you in the morning. The next morning I call before I head to the dealer just to make sure. The guy says I will have it ready for you. I get there and they don't have a truck like I asked for only a ford focus. I needed the truck tp haul some stuff for my trip. They waisted my time and I became frustrated and said to the guy why didn't you let me know you did not have things set up for me. Instead you waisted my time. He gets frustrated and walks me back to my truck and says just leave. I call the supervisor to tell him my experience he promises to call me back. A week goes by and no call. I finally call him and he says he talked with Lance Cunningham and he said they dont need my business and that I should not come back. Really!!!! can't believe that they dont care about the customer enough to say im sorry for messing things up. Yes I will never be back.
Diane4/26/2016 03:42:08 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:service
In addition to my previous review, I would like to add that if or when I buy another Ford Vehicle, I will probably go to Ted Russell.
Diane4/26/2016 03:37:38 PM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Todd, service manager
I had a transmission rep[aced last week. It seems to me that if a customer spends $4,000 for service, you could at least wash the car. I owned a GM once and after servicing, they washed the car. Just saying. I'm disappointed.
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Lance Cunningham Ford : Knoxville, TN 37912-5647 Car Dealership, and Auto Financing - Autotrader