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Lance Cunningham Ford

4101 Clinton HwyKnoxville, TN 37912-5647
1-855-751-43001-855-751-4300
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

Come and see why we have won Ford's HIGHEST HONOR for Customer Satisfaction in Sales and Service for two years in a row!! We believe in CUSTOMERS FOR LIFE!!! Visit us at ... Read more
Come and see why we have won Ford's HIGHEST HONOR for Customer Satisfaction in Sales and Service for two years in a row!! We believe in CUSTOMERS FOR LIFE!!! Visit us at lcford.com

Why You Should Buy a Used Car From Us

Buying from a brand dealer with 20+ years in this location will give you piece of mind. We believe in CUSTOMERS FOR LIFE!!!! We are a Two time President's Award Winner w ... Read more
Buying from a brand dealer with 20+ years in this location will give you piece of mind. We believe in CUSTOMERS FOR LIFE!!!! We are a Two time President's Award Winner which is Ford's highest honor for Customer Satisfaction - SALES & SERVICE. Inventory changes daily - visit us at lcford.com

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.We will beat another Ford dealer s adver ... Read more
Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.We will beat another Ford dealer s advertised price by at least $ 1,000. To give LCF the opportunity to beat the deal, LCF must have a comparable unit In- stock by equipment and MSRP customer must bring proof of another Ford dealer advertised price. Vehicles that are excluded are as follows: demos, vin exclusive, invoice credited units, event/auto show units, catastrophe damaged (hail, flood, etc.) and specialty vehicles (example Harley Davison, Raptor, GT500, Limited Edition Vehicles). Customer must pay for non-factory installed equipment. Eligible incentives will be evidenced by FMC VIN look-up (zip code specific) and customer must qualify for incentives. A, D, X, Z plans are not eligible. Taxes, tags and fees will be additional.
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Dealer Ratings

24-Month Overall Rating
  • 3.4
    Customer Service
  • 3.2
    Quality Of Work
  • 3.6
    Friendliness
  • 3.3
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 152 
CINDY5/21/2015 10:20:56 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:I DON'T REMEMBER THE NAMES
I PURCHASE A TAHOE HYBRID 2 1/2 WEEKS AGO AND IT'S BEEN IN THE SHOP THREE TIMES NOW AND STILL THERE!!! TEN MINUTES AFTER I LEFT THE DEALERSHIP THE ENGINE STARTED REVVING UP WHILE THE VEHICLE WAS STOPPED. MY FIRST REACTION WAS MAYBE BECAUSE IT WAS A HYBRID AND HADN'T BEEN DRIVEN LATELY, THE ENGINE AND FLUIDS WERE ADJUSTING...I AM NOT A MECHANIC SO I JUST DIDN'T KNOW. AS THE DAYS WENT BY, THE PROBLEM WORSENED SO I TOOK THE VEHICLE TO MY PERSONAL MECHANIC. THE PLUGS AND WIRES NEEDED TO BE REPLACED IMMEDIATELY WHICH COST $250. THIS HELPED THE PROBLEM SOMEWHAT BUT NOT COMPLETELY. THEN, THE DRIVER DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE SO I TOOK IT TO MY LOCAL GM DEALER AND THEY HAD TO INSTALL AN ACTUATOR WHICH WAS $300. SO, JUST A WEEK OF OWNING THIS VEHICLE I AM ALREADY OUT OVER $500. OK, THAT'S FINE. IT IS A USED VEHICLE. BUT NOW, THE ENGINE PROBLEM THAT STARTED WHEN I LEFT THE DEALERSHIP HAS BECOME SO BAD THAT IT IS DANGEROUS TO DRIVE. YOU DON'T KNOW WHEN THE VEHICLE IS GOING TO STALL OR IF IT WILL GO WHEN YOU PUSH THE GAS. THIS IS NOT GOOD WHEN TRAVELING AND TURNING OR DROPPING YOUR KIDS OFF AT SCHOOL IN THE DROP OFF LINE AND OTHER CHILDREN WALKING IN FRONT OF THE VEHICLE. SO BACK TO THE GM DEALERSHIP. THEY HAD TO BREAK DOWN THE MOTOR TO FIND THE ROOT OF THE PROBLEM. IT IS A BAD CAM SHAFT WHICH HAS RUINED SEVERAL INTERNAL PARTS AS WELL. THE COST OF REPAIR IS $3500. LOOKING BACK, WHILE TEST DRIVING THE CAR I ASKED THE SALESMAN WHAT A NOISE WAS COMING FROM THE MOTOR. HE SAID IT WAS A TYPICAL HYBRID NOISE. NOW I KNOW THAT IS NOT TRUE. ALSO LOOKING AT THE CARFAX REVEALS A LOT AND THE DEALERSHIP WOULD DEFINITELY HAVE KNOWN ABOUT THIS PROBLEM. TWO THINGS BOTHER ME ABOUT LANCE CUNNINGHAM FORD...FIRST, I DISCLOSED EVERY PROBLEM TO THE DEALERSHIP ON THE CAR I TRADED AND THEY REDUCED THE VALUE OF MY CAR TO REPAIR THE PROBLEMS. SO, TECHNICALLY, I PAID FOR THOSE REPAIRS. I EXPECTED THE SAME COURTSEY AND HONESTLY IN RETURN BUT THEY LIED AND HID THE PROBLEMS OF THIS TAHOE. SECOND, I CONTACTED THE DEALERSHIP AND CHATTED WITH A REPRESENTIVE LAST WEEK ABOUT THESE PROBLEMS, SHE SAID SHE WAS GOING TO TRANSFER MY COMPLAINT TO HER MANAGER. GUESS WHAT...NOT A WORD FROM THE DEALERSHIP. I DON'T KNOW WHY I EXPECTED ANYTHING BUT SILENCE. TO ME, SILENCE SPEAKS VOLUMES. IF THEY ARE SILENT, THEY ARE GUILTY. SHAME ON YOU LANCE CUNNINGHAM FORD FOR SELLING A VEHICLE WITH MAJOR PROBLEMS TO A MOTHER OF SIX.
tjf014/29/2015 11:00:26 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:John McCarthy, Frank, and John the finance Manager
I had an a hassle free experience with both Lance Cunningham Ford and their sales reps, John McCarthy and Frank, I had very specific needs and wants in a used Ford Mustang and John and Frank were unwilling to let me settle for anything less than the perfect Mustang for me. They were very flexible with their time, were very involved in the process and willing to help out. John even came to Oak Ridge to pick me up to finalize the contract. This is just a very well ran dealership that understands that the best way to sell is to develop trust among their customers and they do that well. John the credit manager we worked with was also pleasant to work with, he's not overly pushy. As long as you know what you want and what they have to offer, you can work with them to get what is best for you. I will, without hesitation, always make Lance Cunningham my first stop when looking for a new vehicle and recommend anyone in the surrounding area to check them out.My wife and I will be back when it is time to buy a new car it was such a hassle free experience for us.
foresbr4/21/2015 08:36:40 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jonathon Pyatt, Lance Cunningham, Allen Sizemore
I just had the best car trade experience of my long 61 year long life. I got a great deal. Got the paperwork done and out fast. Thanks a bunch to Lance, Ray, Jonathan and especially to my very excellent sales person Allen Sizemore. What a great team!!!!!! I don't know what the naysayers are talking about. I have had service done here and now my first car buying experience. I have never been to a more accommodating, friendly, helpful and knowledgeable staff.
jmonroe3/30/2015 09:29:06 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jessie and Brittany
Shame on you Lance Cunningham Ford! I Have bought 2 Trucks from you a 2008 and 2014 and I was having a shimmy problem with the 2014 F-150 and you all did nothing to fix it Linior City Ford Fixed my Truck for you. I have had the Truck to your service department 5 time in 3 mounts for the shimmy to be told it just the road well it was not just the road there was an issue with the tires that your service dept. told me they checked each time it was in there and I took them for a ride and the same thing it's just the road. To think your service dept. never even touched the tires. I was told all four tires were out of balance and the front two tires were egg shape. Just think if I was driving with my 11 year old in the truck and the tires that your service dept. told me were fine give out and we had a crash. SHAME ON YOU AND YOUR SERVICE DEPARTMENT.
scross3/28/2015 07:08:31 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:ALL STAFF
Wanted/Intended on purchasing a 35000 Jeep, In contact with associates for three days, Sent VIN and information on trade. The next time I heard from them was three days later saying Jeep was Sold. Poor business practices , not to mention was on the Lot Looking at the vehicle on Tuesday night, Stuck faces to outside glass of showroom, seen associates inside, walked around lot for about 30 minutes, thought dealership was closed at 6pm We was there at 630pm, Found out the next day that the dealership did not close til 9pm. Do not go to Lance Cunningham Ford, Obviously they care nothing about selling cars or assisting customers or being prompt in responses
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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