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Lance Cunningham Ford

4101 Clinton HwyKnoxville, TN 37912-5647
1-855-751-43001-855-751-4300
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

Come and see why we have won Ford's HIGHEST HONOR for Customer Satisfaction in Sales and Service for two years in a row!! We believe in CUSTOMERS FOR LIFE!!! Visit us at ... Read more
Come and see why we have won Ford's HIGHEST HONOR for Customer Satisfaction in Sales and Service for two years in a row!! We believe in CUSTOMERS FOR LIFE!!! Visit us at lcford.com

Why You Should Buy a Used Car From Us

Buying from a brand dealer with 20+ years in this location will give you piece of mind. We believe in CUSTOMERS FOR LIFE!!!! We are a Two time President's Award Winner w ... Read more
Buying from a brand dealer with 20+ years in this location will give you piece of mind. We believe in CUSTOMERS FOR LIFE!!!! We are a Two time President's Award Winner which is Ford's highest honor for Customer Satisfaction - SALES & SERVICE. Inventory changes daily - visit us at lcford.com

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.We will beat another Ford dealer s adver ... Read more
Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.We will beat another Ford dealer s advertised price by at least $ 1,000. To give LCF the opportunity to beat the deal, LCF must have a comparable unit In- stock by equipment and MSRP customer must bring proof of another Ford dealer advertised price. Vehicles that are excluded are as follows: demos, vin exclusive, invoice credited units, event/auto show units, catastrophe damaged (hail, flood, etc.) and specialty vehicles (example Harley Davison, Raptor, GT500, Limited Edition Vehicles). Customer must pay for non-factory installed equipment. Eligible incentives will be evidenced by FMC VIN look-up (zip code specific) and customer must qualify for incentives. A, D, X, Z plans are not eligible. Taxes, tags and fees will be additional.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.2
    Quality Of Work
  • 3.7
    Friendliness
  • 3.3
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 154 
JayNew8/24/2015 04:38:06 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Marlond Mason, John Hill
One thing about Lance is that they have great customer service and they just make you feel at home. I took awhile to figure out what I wanted to do and they didn't try to rush me into making a decision but they gave me advice the whole way. All in all, it was a good experience.
sucker7/08/2015 06:45:21 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Rick Griffen
If you have any questions about the level of service, just sit in the service dept. waiting room. The complaints are many. During my extended wait, one man had a appointment for an oil change After a hour said still waiting for oil filter, the man said he could have walked up the street and bought one quicker, took two hours for oil change. Another man had work done on his truck and had to bring it back. After hours of waiting he was ready to go. He left and came right back, truck still not fixed. I took my car in for 80,000 check up. Brakes fixed? They did not squeak before they fixed them. They work on engine cooling system, now the warning light for cooling system comes on and car not running right. Told to bring it in and they would see if it was there work, or something else gone wrong. YEAH RIGHT! I would have to wait, could not provide loaner car, knowing I was moving out of state next day. I am hoping my car will make it to new town, because I no longer trust Lance to work on a bike. If you buy a car from them I recommend you get it serviced anywhere else.
CINDY5/21/2015 10:20:56 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:I DON'T REMEMBER THE NAMES
I PURCHASE A TAHOE HYBRID 2 1/2 WEEKS AGO AND IT'S BEEN IN THE SHOP THREE TIMES NOW AND STILL THERE!!! TEN MINUTES AFTER I LEFT THE DEALERSHIP THE ENGINE STARTED REVVING UP WHILE THE VEHICLE WAS STOPPED. MY FIRST REACTION WAS MAYBE BECAUSE IT WAS A HYBRID AND HADN'T BEEN DRIVEN LATELY, THE ENGINE AND FLUIDS WERE ADJUSTING...I AM NOT A MECHANIC SO I JUST DIDN'T KNOW. AS THE DAYS WENT BY, THE PROBLEM WORSENED SO I TOOK THE VEHICLE TO MY PERSONAL MECHANIC. THE PLUGS AND WIRES NEEDED TO BE REPLACED IMMEDIATELY WHICH COST $250. THIS HELPED THE PROBLEM SOMEWHAT BUT NOT COMPLETELY. THEN, THE DRIVER DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE SO I TOOK IT TO MY LOCAL GM DEALER AND THEY HAD TO INSTALL AN ACTUATOR WHICH WAS $300. SO, JUST A WEEK OF OWNING THIS VEHICLE I AM ALREADY OUT OVER $500. OK, THAT'S FINE. IT IS A USED VEHICLE. BUT NOW, THE ENGINE PROBLEM THAT STARTED WHEN I LEFT THE DEALERSHIP HAS BECOME SO BAD THAT IT IS DANGEROUS TO DRIVE. YOU DON'T KNOW WHEN THE VEHICLE IS GOING TO STALL OR IF IT WILL GO WHEN YOU PUSH THE GAS. THIS IS NOT GOOD WHEN TRAVELING AND TURNING OR DROPPING YOUR KIDS OFF AT SCHOOL IN THE DROP OFF LINE AND OTHER CHILDREN WALKING IN FRONT OF THE VEHICLE. SO BACK TO THE GM DEALERSHIP. THEY HAD TO BREAK DOWN THE MOTOR TO FIND THE ROOT OF THE PROBLEM. IT IS A BAD CAM SHAFT WHICH HAS RUINED SEVERAL INTERNAL PARTS AS WELL. THE COST OF REPAIR IS $3500. LOOKING BACK, WHILE TEST DRIVING THE CAR I ASKED THE SALESMAN WHAT A NOISE WAS COMING FROM THE MOTOR. HE SAID IT WAS A TYPICAL HYBRID NOISE. NOW I KNOW THAT IS NOT TRUE. ALSO LOOKING AT THE CARFAX REVEALS A LOT AND THE DEALERSHIP WOULD DEFINITELY HAVE KNOWN ABOUT THIS PROBLEM. TWO THINGS BOTHER ME ABOUT LANCE CUNNINGHAM FORD...FIRST, I DISCLOSED EVERY PROBLEM TO THE DEALERSHIP ON THE CAR I TRADED AND THEY REDUCED THE VALUE OF MY CAR TO REPAIR THE PROBLEMS. SO, TECHNICALLY, I PAID FOR THOSE REPAIRS. I EXPECTED THE SAME COURTSEY AND HONESTLY IN RETURN BUT THEY LIED AND HID THE PROBLEMS OF THIS TAHOE. SECOND, I CONTACTED THE DEALERSHIP AND CHATTED WITH A REPRESENTIVE LAST WEEK ABOUT THESE PROBLEMS, SHE SAID SHE WAS GOING TO TRANSFER MY COMPLAINT TO HER MANAGER. GUESS WHAT...NOT A WORD FROM THE DEALERSHIP. I DON'T KNOW WHY I EXPECTED ANYTHING BUT SILENCE. TO ME, SILENCE SPEAKS VOLUMES. IF THEY ARE SILENT, THEY ARE GUILTY. SHAME ON YOU LANCE CUNNINGHAM FORD FOR SELLING A VEHICLE WITH MAJOR PROBLEMS TO A MOTHER OF SIX.
tjf014/29/2015 11:00:26 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:John McCarthy, Frank, and John the finance Manager
I had an a hassle free experience with both Lance Cunningham Ford and their sales reps, John McCarthy and Frank, I had very specific needs and wants in a used Ford Mustang and John and Frank were unwilling to let me settle for anything less than the perfect Mustang for me. They were very flexible with their time, were very involved in the process and willing to help out. John even came to Oak Ridge to pick me up to finalize the contract. This is just a very well ran dealership that understands that the best way to sell is to develop trust among their customers and they do that well. John the credit manager we worked with was also pleasant to work with, he's not overly pushy. As long as you know what you want and what they have to offer, you can work with them to get what is best for you. I will, without hesitation, always make Lance Cunningham my first stop when looking for a new vehicle and recommend anyone in the surrounding area to check them out.My wife and I will be back when it is time to buy a new car it was such a hassle free experience for us.
foresbr4/21/2015 08:36:40 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jonathon Pyatt, Lance Cunningham, Allen Sizemore
I just had the best car trade experience of my long 61 year long life. I got a great deal. Got the paperwork done and out fast. Thanks a bunch to Lance, Ray, Jonathan and especially to my very excellent sales person Allen Sizemore. What a great team!!!!!! I don't know what the naysayers are talking about. I have had service done here and now my first car buying experience. I have never been to a more accommodating, friendly, helpful and knowledgeable staff.
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