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Grayson BMW

10671 Parkside DrKnoxville, TN 37922-1912
1-877-627-95551-877-627-9555
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and se ... Read more
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.

Why You Should Buy a Used Car From Us

All of our vehicles are serviced and inspected. We do a thorough detail prior to delivery. We offer financing. Warranties are available on most of our pre-owned inventory ... Read more
All of our vehicles are serviced and inspected. We do a thorough detail prior to delivery. We offer financing. Warranties are available on most of our pre-owned inventory. Please inquire for details.

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.3
    Quality Of Work
  • 4.5
    Friendliness
  • 4.3
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 68 
donewithgrayson1/12/2015 02:49:57 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jonathan, head of service dept.
To make a very long story, short......we purchased a used BMW 2 years ago, they car buying experience was smooth, and all seemed to go very well. We had done our research, and knew when we walked in what vehicle we would be driving home with. We soon found out there were numerous issues with our purchase, None of which had been revealed to us, in fact, we were lied to when we had asked about any previous issues it may have had. Thankfully, we did purchased the extended warranty which was offered to us, as it was the first BMW we had bought, & there were 2 issues that were supposedly taken care of which were covered. No exaggeration, we took our car back in for THE SAME PROBLEM a minimum of 6 times, only to be told each time, they could "not get it to duplicate the same problem" while they had it in their shop. several times, it would be on my way home from finally picking it up, that it would duplicate it for me. Somehow, the service department always found time to look for a potential problem which they COULD FIX, that they could charge us for that would NOT be covered under the extended warranty. They always tried to charge us for additional "problems", to which we caught on to very quickly. When your vehicle is in the shop almost as much time as you actually have it in your possession, it's time to do something different. On one occasion, the car was in the shop for over 5 week!! Most times it averaged 3 -4 weeks. We recently took it in again for a NEW, quite serious issue, and again we were told they "couldn't get it to duplicate" it, but they of course started to look for other issues, when they called my husband to inform him of the "other issues" they had the nerve to tell him it would be better to trade it in for a new one. this is the second time they had tried to tell us to trade it in, as "that would be our better option". However they only wanted to offer us about half of the blue book value for it. The quality of work was some of the worst we have seen. For a BMW dealership, you expect, and should receive Top Notch! Not the case at this location. If you walk in dressed like a normal everyday person, like we are, you do not receive immediate attention! ( The last straw was when we made an unexpected visit to check on our car, we found the Service department had removed our glove box to get to the fuses or something, and they had literally dumped our contents of our glove box all over the floor. That infuriated my husband so much, we went and traded that vehicle in at another dealership! We love the german engineering, and comfort, but this experience cured us, we will never deal with BMW of Knoxville again. The One good thing I can say is on all but one occasion, they provided me with a Brand new loaner car for the duration.
dsbs10/06/2014 05:02:41 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Poole
To make a long story short...bought a new BMW X1 two months ago in Atlanta where we live, not happy with it's size, Wanted a much bigger one, Larry {the salesman} and I spoke on the phone and was able to come together on a BMW X3 that was a good deal. Drove 3 hours to Grayson BMW and Larry was waiting with keys in hand for test drive! Bought it ! They made us feel right at home and Larry was so helpful and knowledgeable, he made this sale a easy one!
GraySon Isafraud10/02/2014 01:18:48 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Danny Aikens
Never have I had such a bad experience buying a car until I went to Grayson BMW. I went to Grayson BMW to buy a used car that they told me was in "perfect condition" and was "immaculate" and I was so excited to bring it home after driving 3 hours to Knoxville TN and then another 3 hours back... well, I was very excited for the first 3 days until I found out that I just spent a fortune to buy a LEMON from Grayson BMW. These people will do anything to sell you a lemon. In fact they will do anything to sell you a lemon, a orange, their first born if they could and then after they have your money they can care less about you. I am now having to spend another fortune 3 days after I bought my car to have it fixed by another dealership and Grayson BMW will not take any responsibility for this and have told me that it was my fault for buying a used car and that this will happen when you buy most used cars and then pretty much laughed in my face as to say "Hey buddy, you just been bamboozled by us now get over it". These people are deceitful and liars!!!
stbusch9/16/2014 01:30:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Andrew DeMarco
I recently purchased a pre-owned Land Rover LR4 from Grayson BMW that I found via Cars.com. The vehicle I was looking for was very specific (color, options) and it just so happened they had ?the one? I was in search for, yet I was in Austin, TX. I worked with Andrea DeMarco from start to finish on this purchase. She was helpful throughout the process and was able to get all of the information needed on options, recent maintenance history, and condition, even though they are not a Land Rover dealer. Further, she helped coordinate a PPI from a 3rd party to inspect the vehicle for me. This was something I initiated as I wanted an independent party to look the car over since I would not be seeing it before purchase. The entire transaction was smooth and painless; she overnighted the paperwork to me with detailed instructions and had the contract executed the day she received my paperwork and check. Lastly, and most importantly, was the patience Andrea and Grayson BMW showed when the transporter I hired from UShip flaked out. I got the run-around for almost 10 days until I finally pulled the plug and found a better transporter. Low and behold, the car sat there for over two weeks before being picked up. They never complained or threatened to charge storage fees. Ultimately, the communication was excellent, the price was very fair, and the overall experience was top notch.
Jhillis598/19/2014 06:08:09 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Taylor and Mike
I live in Chattanooga and called the dealership to inquire about a BMW X3. We went over my needs and I disclosed what the offer was in Chattanooga including the amount they agreed to give me for my car. The Sales Manager Taylor assured me they could do a better deal and made me an offer. I drove to Knoxville in the rain excited to get my new car. When I arrived and we started to get to work on this I mentioned my payoff. He said that he didn't know anything about the payoff and couldn't do the deal. Did not show any sympathy whatsoever...offer me a tank of gas (which i did not accept) and sent me home in a horrible thunderstorm extremely upset. When we had the conversation on the phone and I told him what they were going to give me for my car...he should have at that time asked if I owed anything on it. I was getting a thousand more than I owed so I was not upside down on the trade. I CANNOT believe that BMW would allow for people like this to work for them and damage not only the brand but name of the dealership as well. On the drive home the Chattanooga dealership called and said they could do the deal and would be getting the car from Grayson in Knoxville. They confirmed this and sent 2 drivers up only to be turned down and were told the car was no longer there and that there was some confusion on the VIN#. I can assure you I will spread the word to my friends and sphere of influence. This was a horrible experience and I plan to go on every social media site available and blast this dealership. I will also contact the owner. This is beyond anything I have ever encountered...especially from a brand name like BMW.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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