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Lexus of Knoxville

10315 Parkside DrKnoxville, TN 37922-1947
1-877-616-03701-877-616-0370
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

It's " EASIER THAN YOU THINK " at Lexus of Knoxville to find what you want. If not in Stock Ask and we will Locate it for You. All of our new Lexus vehicles come with an ... Read more
It's " EASIER THAN YOU THINK " at Lexus of Knoxville to find what you want. If not in Stock Ask and we will Locate it for You. All of our new Lexus vehicles come with an exclusive lifetime powertrain warranty good at over 5,000 locations nationwide! Click or call us for details!

Why You Should Buy a Used Car From Us

All of our Pre-Owned Vehicles are Handpicked and we stock only the nicest pre-owned vehicles in east Tennessee! They receive a 46-Point Inspection by Lexus Certified Tec ... Read more
All of our Pre-Owned Vehicles are Handpicked and we stock only the nicest pre-owned vehicles in east Tennessee! They receive a 46-Point Inspection by Lexus Certified Technicians. 100 % of all Pre-Owned Inventory is detailed prior to coming on the lot. Our L/Certified Lexus vehicles are a whole new category! They include warranties and maintenance and go thru a 161-pt inspection and thorough mechanical evaluation and reconditioning process. Most all of our Vehicles Qualify for Additional warranties.

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.3
    Friendliness
  • 4.3
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 16 
Moonstone7/31/2016 09:10:40 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jamison and Harry
I first had a 1999 ls400. Now i have a 2002 ls430. Not everyone that drives a lexus is rich but either way, you're treated with respect and fairness. Jamison and Harry in the service department are terrific! They listen!! They are also enthusiastic and knowledgeable. I trust them to be up front and honest. What they dont know, they go above and beyond to find out.
VT1/31/2016 10:11:09 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Catherine
I'm really surprised at all the good ratings I see here. I was interested in buying a Lexus RC 300. Went into the dealership, it was very chaotic, lots of people. A saleswoman named Catherine came to help us and we told her which car we wanted to see. She didn't ask about color, features we wanted, she just went back and brought out an RC 200. When we told her it wasn't the car we wanted she seemed confused. She checked, they didn't have a 300 on sight, so we test-drove the 200. I asked her if there were features I needed to know about before we left for our drive and she said no. So no instruction on any features. Along the way I asked her about features in the car, she didn't seem to really care to explain or didn't know, not sure which. I have to note that she was very nice, she just didn't seem to know a whole lot about the car. After the test drive we were left standing for quite a while in the middle of the waiting room, no offer to sit, no offer of water. We were finally led back to a room where she left us with Daniel Flores to discuss price if we had the model of the car we wanted shipped in. We wanted the RC 300 ordered with the options that we wanted. We knew what that would cost. Instead he told us he could ship in one of two cars that were fully loaded with items we did not want. He didn't seem to hear that we were willing to place an order and wait for what we wanted. Ignoring that we wanted to order a car, Daniel immediately went into a "sales pitch" for all the additional cost of items we did not want that were added to the sticker price. The items were gap insurance, pinstripe, door/handle plastic adhesive to the car and $1200 to have a car sent from another dealer. (The car that had more options than we wanted.) We told him we didn't want these items and he said they "were a service that Lexus provides to it's customers and not optional." (BTW, he said we could decline any of these options, but we would still be charged for them.) The pin stripe wasn't something we wanted, but again, it was not optional. They actually add it when the car comes in to their lot. He wasn't listening to us. We were prepared to buy that car, which costs over 50K. We left and immediately went back to Audi where we were treated extremely well and with respect. I had heard of similar experiences from friends from this same dealer, but I really wanted that car. Now I get it. The service and treatment matters. I don't want the car that much!
Lexus of Knoxville responded to this review
3/29/2016
VT, we would like to apologize for your previous visit to our dealership. We would also like to offer further explanation regarding some of the points in which made. When your visit took place on Saturday, January 30th our dealership was in the midst of our month end sales event. We strive to ensure that each and every one of our customers is handled professionally and courteously, even during our busiest of times. Catherine is one of our customer favorites here at the dealership and maintains a high level of customer satisfaction month after month. The involvement of Daniel Flores was in effort to be most courteous with your time. We feel as though there is a misunderstanding of the "sales pitch" in which you refer to. Our dealership strives to be up front and honest regarding all items added to our vehicles. The explanation of the additional items was in an effort to be full disclosure. In regards to this specific vehicle that you were hoping to find, it was extremely limited availability based on the options in which you selected. As with all guests we were attempting to locate this vehicle for you. We do our best to provide, you, our guest with the best possible options that prove to be the best monetarily beneficial even if that involves a higher equipped vehicle at a reduced price. We hope that in the future you will reconsider allowing us to earn your business.
Ginny.doglover9/20/2015 06:02:33 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Paige Hughes
I stopped to get my Lexus serviceman ended up getting a new E S 2016,, I dealt with Paige an Daniel Flores! They did a great job!! I wouldn't trade them for another dealership! Very professional an they do return calls!!!
Nicolegriffin078/31/2015 10:26:30 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service
The service manager, when contacted about a situation with my car, went above and beyond to not only address the issue but to also remedy it. That's the service that I have come to expect from Lexus of Knoxville and appreciate.
bernbub8/21/2015 08:02:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Daniel Flores,Michael Haun
We have purchased two vehicles from here in last 5 years. Our salesman is Daniel Flores. Daniel has taken care of all of our service needs since day one. He makes sure that your extremely satisfied with your service appointments and was very fair in negotiating the selling price of our vehicles. If for any reason you have an issue or concern, Daniel is right on top of it. The service department staff members are very courteous and the lender vehicle makes your service appointment go so much smoother. The waiting area is nicely decorated, comfortable and is stocked with refreshments, snacks and coffee. We will definitely be back in the near future for another vehicle from Lexus of Knoxville.
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Lexus of Knoxville : Knoxville, TN 37922-1947 Car Dealership, and Auto Financing - Autotrader