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Wolfchase Toyota

2201 N Germantown PkwyMemphis, TN 38016
1-888-270-10511-888-270-1051
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing

Why You Should Buy a New Car From Us

At the all new Wolfchase Toyota-Scion we have one of the largest selections of Toyotas in the Mid-South, you are sure to find the vehicle you are looking for here at Wol ... Read more
At the all new Wolfchase Toyota-Scion we have one of the largest selections of Toyotas in the Mid-South, you are sure to find the vehicle you are looking for here at Wolfchase Toyota. All new Toyota's come with a 36-month/36,000 mile basic comprehensive warranty and a 60-month/60,000 mile power train warranty. As winners of the 2006 President's Award, our commitment to customer service is second to none. Our customers appreciate the way we do business, and we know you will too.

Why You Should Buy a Used Car From Us

At Wolfchase Toyota-Scion we have one of the largest selections of pre-owned vehicles in the Mid-South. Stop by today to see why the best new cars make the best used cars ... Read more
At Wolfchase Toyota-Scion we have one of the largest selections of pre-owned vehicles in the Mid-South. Stop by today to see why the best new cars make the best used cars. With our low, no haggle market pricing, we are consistently below KBB.com retail value. Call or e-mail today to schedule your appointment with our Internet Sales Team.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
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Dealer Ratings

24-Month Overall Rating
  • 3.1
    Customer Service
  • 3.2
    Quality Of Work
  • 3.6
    Friendliness
  • 3.1
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 59 
Likes Cars6/29/2015 07:05:10 PM
2.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Seymour Wright
I was working with Seymour Wright to get a blue 2013 Lexus IS 250. The interaction started out fine. He was mannerable and non-pushy the first day. The second day he was still very polite. I asked to keep the car for a day so that I could drive it more and have my mechanic check it out. Seymour got it approved by a manager with no problem. However, when I asked him to call and get a copy of the maintenance history from Lexus, he claimed that his manager told him that it was not possible to request the information over the phone and an employee would have to personally go over to the local Lexus dealership -- and they were not willing to do that apparently. So that was lie #1, but I dropped the issue thinking I would just get the information myself. The third day, all of the pressure tactics and the things people hate about car salespersons came out. I told him probably 10 times that I still needed to do several things before signing a purchase contract: 1) meet up with my mechanic, 2) secure financing because my credit union and their underwriting was not open on the weekends, 3) finalize the insurance, 4) get the maintenance records from Lexus, 5) check the warranty status with Lexus, etc. He even claimed that another salesperson had a buyer for the car and if I didn't buy it that day it would be gone the next. Now, that may or may not have been true. But my response was simply that if someone got the car before me, then oh well, I didn't really need the car and I would not be upset about it. Things got downright embarrassing when I went to the dealership on Day 3 to return the car and pick up my SUV (a 2014 Lexus RX) that I had left at the lot overnight. As Seymour and walked into the building to supposedly "talk to a manager" or a finance person who could supposedly beat my credit union's 1.7% interest rate, I commented to Seymour that I felt like I was heading into a timeshare presentation - no lie! After 20 minutes or so of waiting for this manager, I said a friendly goodbye and headed out. Seymour remained polite even with his sales tactics for the most part. It just seems he could not take no for any answer and it was URGENT that the car be sold right away - before I could finish my Homework. Today, Day 4, I talked to the Lexus service department who gave me no trouble at all reviewing the car's history. And once the pulled up the VIN #, it all made sense -- the last owner had complained of problems with the transmission slipping and the issue apparently never got resolved because the dealership he/she took it to could not replicate the problem. I called Seymour immediately to let him know the bad news and he did not sound surprised one bit! The car was being sold at a $4k discount and as-is, so I am pretty sure he knew there was something wrong with the car - even if he did not know exactly what. He stated something to effect of "That's unfortunate" followed by something like "Let me know if I can help you with another car." I mean REALLY?! I politely declined. He could have been up front and I may have still bought the car with a modest price reduction as it was still under warranty. Honesty is hard to come by in every day life, but especially in car sales. To most car sales people, it's all just business and almost anything you have to say to make the sale is acceptable. In conclusion: MAKE SURE YOU DO YOUR HOMEWORK AND RESIST ALL EFFORTS TO CLOSE THE SALE UNTIL YOU ARE 100% READY.
Skot5/16/2015 11:17:32 AM
3.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jun Suello
My salesman was Jun Suello,, a fine gentleman. The dealership helped me out with an additional key as the car was sold with only one key and no spare key. They did what they said they would do, and that is all you can ask out of any business.
PotentialCustomer10/06/2014 11:44:11 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Terrence Hobson
In a good mood, have questions and a desire to purchase a new vehicle? Well don't go to Wolfchase Toyota. I've never been a customer anywhere before where the salesman tried to make me feel privileged for being in their presence. I went in there with questions and a desire and fully explained that there was no need for me to make a purchase. After that, I was talked down to, was given a terrible, dishonest trade-in value of my old vehicle and absolutely no wiggle room on the sticker price. It was explained to me several times that they sell lots of cars (more than anywhere else in the area, blah blah blah) and this one would be gone soon. Terrance didn't know anything about the vehicle until I told him, then all of a sudden it is so rare that it was non-negotiable. They have no idea how much money I make or what I can bring to the table for a down payment and were unwilling to work with me on an acceptable number. Guess what? You're not the only dealer in town, no matter how you try to spin it. Potential sale lost even if this wasn't the vehicle I ultimately would have chosen! Maybe next time, don't treat a customer like an idiot and they will come back for business.
burnsjs5/31/2014 07:43:10 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Anturinette Mittons
Not knowing exactly if we were going to buy a new or used Toyota Camry my wife and I started our search at Wolfchase Toyota for their advertised online prices for both. After briefly meeting with Anturinette Mittons, who gave a brief overview of the lot and specials, we started our look around. Anturinette waited patiently in the wings until we approached her and started asking questions. She patiently fielded our questions and we narrowed the choices down to a Camry Hybrid XLE and LE. She drove us around the lot a few times to find the perfect one to meet our needs and wants. Once the perfect one was found she quickly discussed the price and was able to negotiate a price suitable for us. Anturinette is an extremely capable salesperson and a very good person in general to deal with. We would highly recommend her and the Wolfchase Toyoyta dealership. Thanks Anturinette!!!
sbaker1168811/29/2013 06:31:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alfred Waddell III
At first I found the whole prospect of purchasing a car intimidating: Do you go new or used? How do you know you're getting a good deal? How do you know the car is safe? Do I need to worry about bringing a male friend so that the price doesn't get hiked just because I'm a woman? After spending all day at another dealership feeling pressured, demeaned, and ignored, I walked into Wolfchase Toyota feeling a little beaten by the car-buying game. I was ready to continue the trek of frustration, but instead I was greeted by Alfred Waddell. Mr. Waddell is incredibly knowledgeable about all the cars on the lot, and he met me exactly where I was in my car search. I wanted a hatchback, a decent mpg, and a financial obligation that wouldn't leave me rubbing pennies together at the end of the month. I was also a little tired of being pushed around. He patiently spent two hours with me helping me fine-tune what would work for me. He didn't waste my time by showing me cars out of my price range, pressuring me into test driving cars I wasn't interested in, or talk to me about "high risk loans." He was a realist and genuinely concerned with making sure I left happy. He broke down the differences between leasing and buying and sent me home with a brochure for the Scion XD, a car that was right up my alley. Mr. Waddell's genial personality and sense of humor helped me regain confidence my Great Car Search. Instead of getting lost in dealerspeak, I was returned to what I wanted and could afford. I didn't feel pressured at all, and instead I trusted him and all those at Wolfchase Toyota Scion to speak to me clearly and plainly about what I was getting myself into. In three years, when my lease is up, I wouldn't be surprised at all to find myself right back at Wolfchase Toyota Scion with the great team there.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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