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Hyundai of Louisville

6633 Dixie HwyLouisville, KY 40258
1-855-466-30861-855-466-3086
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Internet Access
  • Comfortable Waiting Area

Why You Should Buy a New Car From Us

Our Internet Value Pricing mission at Hyundai of Louisville is to present Value Pricing to all of our customers. New & Pre-Owned Internet Value Pricing is achieved by pol ... Read more
Our Internet Value Pricing mission at Hyundai of Louisville is to present Value Pricing to all of our customers. New & Pre-Owned Internet Value Pricing is achieved by polling over 20,000 pre-owned websites hourly. This ensures that every one of our customers receives real time Value Pricing on every vehicle we sell. We do not artificially inflate our new & pre-owned prices in the hopes of winning a negotiating contest with our customers! We do not play pricing games. REAL OFFERS&REAL DEALS!

Why You Should Buy a Used Car From Us

Our Internet Value Pricing mission at Hyundai of Louisville is to present Value Pricing to all of our customers. New & Pre-Owned Internet Value Pricing is achieved by pol ... Read more
Our Internet Value Pricing mission at Hyundai of Louisville is to present Value Pricing to all of our customers. New & Pre-Owned Internet Value Pricing is achieved by polling over 20,000 pre-owned websites hourly. This ensures that every one of our customers receives real time Value Pricing on every vehicle we sell. We do not artificially inflate our new & pre-owned prices in the hopes of winning a negotiating contest with our customers! We do not play pricing games. REAL OFFERS&REAL DEALS!

Dealer Disclaimer

Sales Tax, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges and Compliance Fees are additional to the advertised price. New and used vehicle prices ... Read more
Sales Tax, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges and Compliance Fees are additional to the advertised price. New and used vehicle prices reflect all available discounts, rebates, and/or incentives. Restrictions may apply for certain new car discount programs including Retail Bonus Cash, Valued Owner Coupon, Competitive Owner Coupon, Hyundai Motor Finance Bonus Cash, Military, & Recent College Graduate. See dealer for details regarding eligibility requirements.
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Dealer Ratings

24-Month Overall Rating
  • 3.6
    Customer Service
  • 3.4
    Quality Of Work
  • 3.7
    Friendliness
  • 3.4
    Overall Experience
  • 3.6
    Price

Dealership Reviews

1 - 5 of 34 
Mkihnley2/20/2015 09:38:03 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Joy Fisher,Justin Churchill
I have bought three hyundais. Started off buying one in Florida and loved it, upgraded the next year. When I traded it in for an upgrade at Hyundai of Louisville I was very excited because I love my car and I had never had any problems with hyundais or Hyundai stores. Bought it brand new off the showroom floor and have never had it serviced anywhere else. So far, this year, I have had two "nails" in my tire, needed a tire plugged and replaced, something loose in my engine after two oil changes, and have spent hours in the service station -- all after going in for routine oil changes and rotations. Today, I came home after I paid $25 to get my tire plugged and literally three hours later it is flat to the ground. Turns out they plugged the tire incorrectly. The last time I was in the service station, I waited for 45 minutes to get an oil change, supposedly because they were really busy, but when I walked around to the service station, three of the guys weren't working -- they were talking and cutting up -- and then when they saw me they all scattered and one came up and asked why I was in there. He told me they were slammed. With only two other cars in the station? So I waited 20 more minutes. Walked back again. They were talking, leaning on my car this time. I was at that oil change appointment for almost two hours before I left, and when I spoke to the manager he simply took up for his employees and did nothing to help. When I left, something in my car was rattling, came back and they wanted me to pay for it. The only reason I have kept going back is because when I traded my last car in to them they tried to say it was in "okay" condition. My car was a year old, didn't have a scratch or dent or stain or rip or anything, and had very few miles for a year-used car. I proceeded to tell them that if something was wrong, it was their fault because it hasn't been serviced anywhere else, and all of the sudden it is worth way more money on a trade in. This was very deceitful and kind of a slap-in-the-face situation because they knew I had never missed an oil change or service since I had the car because they had it all on paper. When I left the lot I told my fiancé we shouldn't have bought another car from them -- I was right. I will never recommend them to anyone. They have ruined my image of Hyundai and I can not stress enough how disheartened I am that someone who claims to be a professional business would do these things to any customer, let alone one who has been as loyal as I have been for the past four years. I am selecting every employee in the service department for my review because honestly I'm sure they have dealt with me at some point and yet have I to be satisfied with my visit.
Hyundai of Louisville responded to this review
2/23/2015
Mr.Kihnley Thank you for your detailed review. Without these reviews, we cannot properly critique or congratulate our employees. Because of great service customers like you, we are able to capitalize on our mistakes and make our process better. I prefer to resolve the issue quickly so that such things do not happen again in the future. That being said, I greatly apologize about your prior inconveniences and negative experiences here at Hyundai of Louisville. As the new Service Manager I can assure you that the problems you had in the past will not be repeated in the future. We do our best to assist and educate our customers, which we hope will breed confidence and ensure trust in our dealership. It was a pleasure speaking with you earlier today. I appreciate you allowing us to resolve the situation and earn your trust for future endeavors. We greatly appreciate your service business and look forward to addressing your automotive needs, questions or concerns in the future. Again my apologies for you inconvenience. I look forward to seeing you soon. Sincerely, Justin Churchill Service Manager Hyundai of Louisville
J W12/24/2014 10:36:11 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Rocky Coy
I came to this dealership for one reason and that was Rocky Coy. I knew Rock and felt comfortable working with him. So far I have been disappointed. They sold me a demo with around 7,000 miles on a 2013 Sonata at full price. Less the manufacturer's rebates. I was disappointed at that point but continued on because of Coy. With the dealer write off because of demo miles and the 2014's already on the lot, they made big coin. The story really gets interesting when I had a very minor accident on the front bumper. It was so minor that I waited for a time when I was off from work to take care of the ding. But by now the poly-coat is peeling of the entire front bumper. It is painfully obvious that this car had been in an accident before and the repair work was less than quality. After visiting 2 certified repair shops and their astonishment that this was not disclosed, I am searching my options at this point.
sa98730711/03/2014 11:35:37 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Todd Schroerlucke
I came in to purchase a Genesis coupe and Alyssa was pretty much the best sales person I have ever dealt with in any type of sales experience. She was very polite, friendly, kind, professional, funny, and also helped me keep my son entertained during the hour I was there. I would HIGHLY recommend her! I did not end up purchasing because of my current cars loan value but will return to her asap.
Hyundai of Louisville responded to this review
11/03/2014
Hi sa987307, Thank you for sharing your positive experience at Hyundai of Louisville. While I'm sorry to hear you didn't purchase a vehicle this time around, it's great to know that Alyssa showed you such outstanding service that you plan to visit Hyundai of Louisville again when you're able to purchase a vehicle. We look forward to earning your business! Should you need anything going forward, feel free to contact Alyssa or myself for assistance. Sincerely, Brian Smith General Manager Hyundai of Louisville
juniori8210/05/2014 03:22:26 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:N/A
My senior citizen mother bought a 1 yr old Chrysler with 30xxx miles. When questioning the sales rep and Mgr about the Manufacturer Warranty they told her the 100,000, 5year Chrysler warranty is non-transferable. Then proceeded to attempt to sell her their $1200.00 Warranty, but thankfully she could read between the lines and knew to do the research herself. A quick call to Chrysler verified that the Warranty is good regardless of how many owners!! Thank You Hyundai of Louisville for successfully giving me the opportunity to make this community and future car buyers aware of the type of service and greediness your buisness is about. You would think in today's world with all the at hands technology and websites like this, these attempted scams would not be going on. Either the company has incompetent sales people that do not know products, or just trying to take advantage of the ones they feel they can! I feel the later!!!! On a positive note, mom loves the car!!!
Hyundai of Louisville responded to this review
10/20/2014
Dear juniori82, We are sorry to hear about your recent experience at Hyundai of Louisville. Unfortunately, being a Hyundai dealership, our employees often do not have a comprehensive knowledge of other manufacturer's warranties. As a result, these kinds of issues can arise. Nonetheless, if a mistake was made, I want to make it right. Please allow me the opportunity to address your dissatisfaction and resolve your issue personally. I may be reached at 502-214-4215, bsmith@oxmoorautogroup.com, or you can call the main number and ask for me, Brian Smith. Again my apologies for your inconvenience. I look forward to hearing from you. Sincerely, Brian Smith General Manager Hyundai of Louisville
smithc141/30/2014 11:25:18 AM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:John
The service to my car was good and everything is running fine but when I was greeted by the service writer John he reeked of cigarette smoke. It was a really strong smell and while I was waiting he stepped out to smoke every chance. the smell lingered in my car a little too. I'm happy with the service but the smoking was a little much
Hyundai of Louisville responded to this review
10/20/2014
Dear smithc14, I want to offer my sincerest apologies for your experience with our service center. While I am pleased to hear you were satisfied with the actual vehicle servicing, I am sorry to hear that you experienced a negative issue concerning an employee and cigarette smoke. I appreciate you bringing this to our attention and have spoken to our employees about having a greater sensitivity to smoking while inspecting customer vehicles. I hope you will allow us another opportunity to improve our service. Should you wish to speak to me directly about this issue, I may be reached at 502-214-4215 or at bsmith@oxmoorautogroup.com. We forward to working with you again in the future. Sincerely, Brian Smith General Manager Hyundai of Louisville
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