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Hyundai of Louisville

6633 Dixie HwyLouisville, KY 40258
1-855-466-30861-855-466-3086
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Internet Access
  • Comfortable Waiting Area

Why You Should Buy a New Car From Us

Our Internet Value Pricing mission at Hyundai of Louisville is to present Value Pricing to all of our customers. New & Pre-Owned Internet Value Pricing is achieved by pol ... Read more
Our Internet Value Pricing mission at Hyundai of Louisville is to present Value Pricing to all of our customers. New & Pre-Owned Internet Value Pricing is achieved by polling over 20,000 pre-owned websites hourly. This ensures that every one of our customers receives real time Value Pricing on every vehicle we sell. We do not artificially inflate our new & pre-owned prices in the hopes of winning a negotiating contest with our customers! We do not play pricing games. REAL OFFERS&REAL DEALS!

Why You Should Buy a Used Car From Us

Our Internet Value Pricing mission at Hyundai of Louisville is to present Value Pricing to all of our customers. New & Pre-Owned Internet Value Pricing is achieved by pol ... Read more
Our Internet Value Pricing mission at Hyundai of Louisville is to present Value Pricing to all of our customers. New & Pre-Owned Internet Value Pricing is achieved by polling over 20,000 pre-owned websites hourly. This ensures that every one of our customers receives real time Value Pricing on every vehicle we sell. We do not artificially inflate our new & pre-owned prices in the hopes of winning a negotiating contest with our customers! We do not play pricing games. REAL OFFERS&REAL DEALS!

Dealer Disclaimer

Sales Tax, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges and Compliance Fees are additional to the advertised price. New and used vehicle prices ... Read more
Sales Tax, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges and Compliance Fees are additional to the advertised price. New and used vehicle prices reflect all available discounts, rebates, and/or incentives. Restrictions may apply for certain new car discount programs including Retail Bonus Cash, Valued Owner Coupon, Competitive Owner Coupon, Hyundai Motor Finance Bonus Cash, Military, & Recent College Graduate. See dealer for details regarding eligibility requirements.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.3
    Quality Of Work
  • 3.6
    Friendliness
  • 3.4
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 37 
MARILYNAOSBORN6/17/2015 11:32:17 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Jones
I had an easy, no-nonsense experience at Hyundai of Louisville leasing my new Santa Fe Sport. The staff was knowledgeable but not pushy, and very willing to help me effectuate my new lease. I would highly recommend this dealership, and I love my new SUV!
lexytky5/20/2015 11:41:05 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Megan Shirley,Todd Schroerlucke,Ashley Green,Joy Fisher,Andrew Lanham
I bought my car from these guys a while ago, and have been bringing it back to the service department ever since. When I bought the car it had kind of high miles so they sold me an extended warranty which extended everything out 120,000 miles. I just used it for the first time for an issue with my lighting inside, and everything worked great. they did a really good job, and there were no weird stains on my seat like has happened when I've taken my cars other places. This was the first car that I have bought from a dealership and I was kind of scared because you hear horror stories of extra charges being added in after the purchase, but none of that happened. My payment is exactly what it was supposed to be. I definitely recommend this dealership for anybody looking for a good deal and a nice clean service department to come back to.
honestrater5/02/2015 05:18:39 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Andrew Lanham
My wife took our 2012 Elantra in for a "Service Campaign Notification", otherwise known to most of us as a RECALL and while there receiving service at the appointment time, mentioned that there was a bad shock on the rear of the car, and a clicking noise from the front when going from park to Drive, or drive to Reverse, etc. The shock on the right rear wasn't absorbing, it was frozen in place and wouldn't bounce properly. This was determined easily by bouncing the rear corner of the car. She was told that the car was under warranty still, (it only has 37,800 miles), but, if he inspected it and decided it wasn't covered, she would owe a 89.00 fee for the inspection. It would seem that since the car was already there for the Recall, that he simply could have looked at the shock and seen that it hadn't been damaged externally, then scheduled time for the repair. The car hasn't ever been wrecked, there is no reason that the defective shock wouldn't have been a warranty replacement, yet, due to his warning, she left and came home for me, her husband, to take care of the repair. I thought I was done with doing repairs when we bought this new car, at least for the length of the warranty. I removed the shocks, both look perfect outside yet only one works properly. The free travel on the right rear shock was restricted to only slightly over 1 and a half inches, instead of the normal amount, and felt as if it bottomed out at that point. Replacing the shocks fixed the problem. I replaced the set, as one worn shock and one new shock of another brand, would absorb unevenly. We won't use this dealership again, despite buying the car there originally. It's always something when doing business there, generally their effort to take money out of our pocket above and beyond the reasonable amount. We were told when we bought it, that even the battery would be covered for that period of time. Of course, unless they decide for some reason that it's your fault that it's damaged. I can't trust them to be objective, they seem to like getting into my wallet too much. Additionally, there was no consideration for the safety of the operator. She told them that not only the shock was an issue, but also the clicking sound which could be a damaged axle or CV Joint, or even a brake issue, causing her to be stranded somewhere needlessly, if damaged. They did nothing-NOTHING! No more Hyundai vehicles, no business with Hyundai of Louisville for any vehicle.
Hyundai of Louisville responded to this review
5/20/2015
Thank you again for your review. I am very sorry that you seem to have had a negative experience. We understand your frustration, and having an issue like this is never acceptable. Your safety and satisfaction are very important to us, and I am disappointed that you did not receive the service you deserve. If you do decide that you would like to discuss this matter so that we can address what happened, you can contact me directly at: 502-215-4208 or tschroerlucke@hyundaioflouisville.com. Todd Schroerlucke General Manager Hyundai of Louisville
Mkihnley2/20/2015 09:38:03 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Joy Fisher,Justin Churchill
I have bought three hyundais. Started off buying one in Florida and loved it, upgraded the next year. When I traded it in for an upgrade at Hyundai of Louisville I was very excited because I love my car and I had never had any problems with hyundais or Hyundai stores. Bought it brand new off the showroom floor and have never had it serviced anywhere else. So far, this year, I have had two "nails" in my tire, needed a tire plugged and replaced, something loose in my engine after two oil changes, and have spent hours in the service station -- all after going in for routine oil changes and rotations. Today, I came home after I paid $25 to get my tire plugged and literally three hours later it is flat to the ground. Turns out they plugged the tire incorrectly. The last time I was in the service station, I waited for 45 minutes to get an oil change, supposedly because they were really busy, but when I walked around to the service station, three of the guys weren't working -- they were talking and cutting up -- and then when they saw me they all scattered and one came up and asked why I was in there. He told me they were slammed. With only two other cars in the station? So I waited 20 more minutes. Walked back again. They were talking, leaning on my car this time. I was at that oil change appointment for almost two hours before I left, and when I spoke to the manager he simply took up for his employees and did nothing to help. When I left, something in my car was rattling, came back and they wanted me to pay for it. The only reason I have kept going back is because when I traded my last car in to them they tried to say it was in "okay" condition. My car was a year old, didn't have a scratch or dent or stain or rip or anything, and had very few miles for a year-used car. I proceeded to tell them that if something was wrong, it was their fault because it hasn't been serviced anywhere else, and all of the sudden it is worth way more money on a trade in. This was very deceitful and kind of a slap-in-the-face situation because they knew I had never missed an oil change or service since I had the car because they had it all on paper. When I left the lot I told my fiancé we shouldn't have bought another car from them -- I was right. I will never recommend them to anyone. They have ruined my image of Hyundai and I can not stress enough how disheartened I am that someone who claims to be a professional business would do these things to any customer, let alone one who has been as loyal as I have been for the past four years. I am selecting every employee in the service department for my review because honestly I'm sure they have dealt with me at some point and yet have I to be satisfied with my visit.
Hyundai of Louisville responded to this review
2/23/2015
Mr.Kihnley Thank you for your detailed review. Without these reviews, we cannot properly critique or congratulate our employees. Because of great service customers like you, we are able to capitalize on our mistakes and make our process better. I prefer to resolve the issue quickly so that such things do not happen again in the future. That being said, I greatly apologize about your prior inconveniences and negative experiences here at Hyundai of Louisville. As the new Service Manager I can assure you that the problems you had in the past will not be repeated in the future. We do our best to assist and educate our customers, which we hope will breed confidence and ensure trust in our dealership. It was a pleasure speaking with you earlier today. I appreciate you allowing us to resolve the situation and earn your trust for future endeavors. We greatly appreciate your service business and look forward to addressing your automotive needs, questions or concerns in the future. Again my apologies for you inconvenience. I look forward to seeing you soon. Sincerely, Justin Churchill Service Manager Hyundai of Louisville
J W12/24/2014 10:36:11 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Rocky Coy
I came to this dealership for one reason and that was Rocky Coy. I knew Rock and felt comfortable working with him. So far I have been disappointed. They sold me a demo with around 7,000 miles on a 2013 Sonata at full price. Less the manufacturer's rebates. I was disappointed at that point but continued on because of Coy. With the dealer write off because of demo miles and the 2014's already on the lot, they made big coin. The story really gets interesting when I had a very minor accident on the front bumper. It was so minor that I waited for a time when I was off from work to take care of the ding. But by now the poly-coat is peeling of the entire front bumper. It is painfully obvious that this car had been in an accident before and the repair work was less than quality. After visiting 2 certified repair shops and their astonishment that this was not disclosed, I am searching my options at this point.
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