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Bachman Subaru

9800 Bluegrass ParkwayLouisville, KY 40299
1-888-381-36071-888-381-3607
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
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Why You Should Buy a New Car From Us

You are on AutoTrader because you hate the usual car-buying experience, right? We understand. That is why our Bachman Customer Support Dept is structured different than m ... Read more
You are on AutoTrader because you hate the usual car-buying experience, right? We understand. That is why our Bachman Customer Support Dept is structured different than most dealerships. When you contact us, you will not be sent straight to a salesperson. Instead, you work with a Sales Coordinator who is here to answer any questions you have. We want to help find a vehicle that fits your needs and provide an enjoyable buying experience. Contact us today to see why Bachman Makes the Difference!

Why You Should Buy a Used Car From Us

You are on AutoTrader because you hate the usual car-buying experience, right? We understand. That is why our Bachman Customer Support Dept is structured different than m ... Read more
You are on AutoTrader because you hate the usual car-buying experience, right? We understand. That is why our Bachman Customer Support Dept is structured different than most dealerships. When you contact us, you will not be sent straight to a salesperson. Instead, you work with a Sales Coordinator who is here to answer any questions you have. We want to help find a vehicle that fits your needs and provide an enjoyable buying experience. Contact us today to see why Bachman Makes the Difference!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee and Finance Charges are in addition to the advertised price. Dealer not responsible for typograph ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee and Finance Charges are in addition to the advertised price. Dealer not responsible for typographical errors.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 5.0
    Quality Of Work
  • 5.0
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 51 
Happy with another dealership6/24/2015 02:56:24 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Townsley
I began working with several Subaru Dealerships at once (via email) in an attempt to find the best price on a 2015 Forester w/ the all-weather package. Most of these dealerships were within Kentucky, but I was willing to consider Ohio, Indiana and even Illinois if the price was right. Like most folks I first checked Truecar to find what was considered a good price in my area. And I knew I needed to at least test drive one, even if I were already certain it was the car for me. I went to Quantrell in Lexington and once I found a sales agent (it’s annoying to go to used car lot and be bombarded by salesmen – but it’s no less annoying to be forced to seek out someone to talk to). After 10 minutes we met a nice salesman who did great job w/ test drive but I knew I would get the best price through their internet dept. and not face to face. I then contacted the Quantrell Internet Sales Manager and he gives me a great price. When I tell him I’m ready to buy, the Internet Sales Manager tells me he has made a mistake and that the vehicle I want would be more expensive. This occurs way more often than I had thought…it’s a way to get the conversation going…a way to get their foot in your door. And then there was Joseph Subaru of Florence. The woman I was originally dealing with was replaced because she was on vacation and then the salesman who replaced her didn’t get back to me because he was on vacation. Other dealerships acted unprofessionally by outright ignoring my price quotes. Neil Huffman was pitiful: Young salesmen/saleswomen trying to play power games when they don’t seem to understand the rules. There were only two dealerships that treated me with genuine respect: Evanston Subaru (though my only communication with them was through email) and Bachman Subaru. I have no affiliation with any of these people and wouldn’t give a good review if it weren’t deserving. I spoke with Mark Townsley of Bachman Subaru on and off for a few months (I was in no real hurry but just looking for a great price). He consistently checked in with me without being forceful. When I had completed my research and knew exactly what I wanted to pay he matched my price. He played no games…didn’t try to bait me in and agreed on a fair price. I had the car delivered to my residence in Frankfort by Eric McPeters who was a genuinely nice guy and stayed and explained everything about my new Forester as if we were at the dealership. It was a great experience. You know when you see those Subaru commercials on tv and you get a little hope up that maybe somebody out there will beat the stereotype of the common car dealer. Someone will be honest and not play games. That’s what I got from this dealership. Buying a new car should be a little fun, right?
Bachman Subaru responded to this review
6/25/2015
Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are sincerely pleased to know that Mark and Eric's efforts have made the difference in your car buying experiences. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Best, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com
Dave12/27/2014 12:10:06 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Wheeler (Sales Manager) , Dusty Sutherland (Finance) Brian Bayers (Finance)
Finalized purchase of a 2015 Outback 2.5 Limited 12/26/2014. Started the process 11/2013. Worked with Ken Sutton. Treated with courtesy, professionalism and absolutely no pressure as in "What can we do to have you drive out of here today?" Finance team worked with us to knock down the rate by .41%. Bottom line, I can unquestionably recommend Bachman Subaru.
Bachman Subaru responded to this review
12/29/2014
Dave, thank you for writing such a great review about your experience at our dealership! Congratulations on your new 2015 Outback! We appreciate the feedback and are pleased that your vehicle purchase experience with Ken was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com
Mrs. Malone10/21/2014 11:40:19 AM
2.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Dusty
I wanted to buy the 2015 Subaru BRZ special edition blue series. It had apparently been ordered by another customer who initially rejected it. My husband went to the dealership at 9am to purchase it; however, our salesman was not scheduled to come in until 1pm. Out of courtesy to the salesman, my husband told them he would come in at 5pm (after he got off work) and buy it so Max could have the sale. He was not told that someone else was interested in the car; however, he was asked if he would like to put a deposit on it. He chose not to put down a deposit. I received a call from Max at 3pm telling me the car was sold. I was really disappointed and angry. We tried working with higher management to get the same model elsewhere. They told us they could not find another one at any other dealership. The next weekend I came upon the same model in Newport, Virginia at Casey Subaru. Of course, I bought it. I will not step foot on any Bachman lot in Louisville to purchase a vehicle. There are better dealerships with whom to do business.
Bachman Subaru responded to this review
11/04/2014
Ms. Malone, thank you for taking the time to share your recent experience with us. We want each customer to be completely satisfied upon visiting us and the impression that you received from our dealership was unacceptable. If there is anything that we can do to help address the situation, please don't hesitate to contact me directly. Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com
Tazgrrl7/12/2014 10:51:47 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ken Sutton
I want to applaud the outstanding, wonderful work of Ken, Dusty; et al, who made my buying of my first new car absolutely wonderful. Thank you!
Bachman Subaru responded to this review
7/14/2014
It was a pleasure to read about your first buying experience working with Ken, Dusty and the rest of the team. We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com
grifalvey6/19/2014 11:43:04 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Darren House
I few weeks ago I purchased my 3rd Subaru and had a delightful experience with Bachman. As usual, the customer service is impeccable and Mr. House was personable and informative.
Bachman Subaru responded to this review
6/20/2014
Thank you for leaving us this great review. We are very happy to hear that we could provide you with a third car buying experience that was just as good or better! Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Please come back and see us again in the future with anything else you might need. Take care! Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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