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James Motor Company

2440 Richmond RoadLexington, KY 40502
1-866-916-37351-866-916-3735

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Why You Should Buy a Used Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Dealer Disclaimer

We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees ... Read more
We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 103 
Hamp7153/09/2015 08:17:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jessica Wilson,Barry Wilson
Purchased ML 350 from Barry Wilson at James motors. Great experience, pleasant salesman who let me look and ask questions without pressuring or harassing me with small talk or questions. This was my first visit to this dealership but if the opportunity arises in the future I would certainly go back. Five stars to Mr. Barry and the staff including Jessica Wilson.
Amanda S.3/05/2015 03:18:21 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Cartwright
My husband and I have had a number of great interactions with this company over the years - both in sales and service, and my recent purchase of a GLK was no exception. Kudos to Larry C., an awesome sales person and overall great guy! He took time and worked with diligence to help me find a car that fit my specs. He is never too busy to answer questions, provide feedback, and assistance even after purchase is complete. We can not say enough good things about Larry - thanks for all you do! Amanda S.
Anthony1/29/2015 10:52:40 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Dunn,Jessica Wilson
I just purchased a used ML350 from James Motor Company and it was one of the easiest purchases I've ever made. I couldn't be happier with the level of service and experience I had with David Dunn and his team. I really enjoyed working with David and plan on continuing to do so in the future.
redtdicup1/23/2015 03:10:30 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:
I needed an alignment as I was going to put on new tires. Even though I dropped the car off at 7:30 a.m., I didn't get the car back until late afternoon, and I had to make multiple calls to find out when the car would be done. When I picked up the car, the steering wheel was off center to the right when going straight. The next day I called and the service advisor and he told me that he would have to get approval from his manager to correct this, and he would call me back. The service advisor never called me back. The next week I put new Michelin tires on the car. I called the service advisor and he said I could bring the car back to align it so the steering wheel was straight. When I came in I was told I could wait since it would take only 1 hour. After 1 hour 30 minutes I went walking around to find the service advisor. He told me they were still working on the car. After more time I was told my tires were worn out and that caused the steering wheel to be off center to the right. I pointed out the tires were 2 days old, had less than 100 miles on them, still had the nubs on them, and the 2 day old receipt was in the glove box. After another 30 minutes the story changed and I was told they couldn't make the steering wheel straight because the tie rods were too corroded to adjust. Not long before the right tire rod had been replaced, so I asked the service advisor to show me. What I saw was the right tie rod was as new, and the left tie rod had clean threads where it had been turned and adjusted, so it clearly wasn't frozen. When I pointed this out, the service advisor told me the alignment was within specifications and I'd have to live with the steering wheel off center to the right. James Motor Company provided very poor service, changed their story several times, didn't do the work properly, and didn't give me a refund. The steering wheel is still off center to the right.
James Motor Company responded to this review
2/03/2015
Thank you for reaching out to us in regards to your recent service experience. After speaking with our technicians about the work performed on your 1987 300E there were a few variables that were brought to my attention. The tie-rods on one side of the vehicle were as new due to being recently replaced by a third party facility after an incident, while the other side appeared to be the original tie-rods with 102,000 miles of use, and unfortunately had been frozen to a point that they could not be adjusted to the required position to fix the off centered steering wheel. The only way to bring the steering wheel to the centered position is to replace the tie-rods on the other side of the vehicle to allow for proper alignment. Here at James Motor Company we have been providing excellent customer service for over 50 years. We pride ourselves on our ability to repair all Mercedes-Benz vehicles and sometimes there are just more parts required to make certain repairs.
margaret1/12/2015 03:06:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Cartwright
Larry is the best! He has been very helpful in finding me a car and so nice every time I have called him since closing on the deal. He made buying a car a great experience! Thanks Larry.
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