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Mike Castrucci Ford Lincoln of Alexandria

7400 Alexandria PikeAlexandria, KY 41001
1-855-299-19531-855-299-1953

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Great selection on all models and we are easy to deal with!! All in stock models are priced to sell and all Ford plans are welcome! Open every Sunday 11 to 5! Proud to be ... Read more
Great selection on all models and we are easy to deal with!! All in stock models are priced to sell and all Ford plans are welcome! Open every Sunday 11 to 5! Proud to be a 3 time Ford Presidents Award winner!

Why You Should Buy a Used Car From Us

Mike Castrucci Ford Lincoln of Alexandria is Northern Kentucky's #1 Volume Ford, Lincoln dealer! Northern Kentucky's LARGEST SELECTON of Used Ford, Lincoln, trucks and S ... Read more
Mike Castrucci Ford Lincoln of Alexandria is Northern Kentucky's #1 Volume Ford, Lincoln dealer! Northern Kentucky's LARGEST SELECTON of Used Ford, Lincoln, trucks and SUV's! GUARANTEED CREDIT APRROVAL EVERYDAY! NOBODY IS REFUSED!

Dealer Disclaimer

All vehicle prices exclude sales tax, title and registration fees, finance charge and dealer documentary fees. All prices reflect all applicable rebates deducted. Some of ... Read more
All vehicle prices exclude sales tax, title and registration fees, finance charge and dealer documentary fees. All prices reflect all applicable rebates deducted. Some offers may require financing with approved credit. See dealer for complete details of any advertised offer.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.4
    Quality Of Work
  • 4.5
    Friendliness
  • 4.3
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 120 
Yelton11002/07/2016 10:53:59 AM
4.8
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeremy Huffman
We started off a little rough, but Jeremy Huffman took very good care of us and made us a great deal on a truck. We would recommend Jeremy Huffman in used car sales if your looking for a used vehicle at Mike Castrucci
CAS2/04/2016 11:02:23 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Salesman - Russell, Used car manager, David Green
Over the years I have purchased many cars from many different dealerships. This was, by far, the easiest and best car buying experience we have had. Everyone that we encountered was so pleasant, and easy to work with. We were at the dealership from start to finish for only 1.5 hours and left with our new vehicle. Thank you SO much to Mike Castrucci Ford Lincoln of Alexandria for your outstanding customer service. We will be back if we are ever in the market for another vehicle.
CincinnatiRyan1/20/2016 01:25:37 PM
3.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jason Tupman
I wanted to take a second to pass along some feedback about a visit to the Matt Castrucci Ford Service Center in Alexandria, KY. I own a 2013 C-Max Energi purchased from a dealership in Chicago as an off-lease, pre-owned car. The Chicago dealer didn't bother to complete any of the C-Max related recalls while in their possession, so I was forced to schedule a service appointment in order to have 4 safety and/or performance recalls completed on my car. When I arrived at the dealership, I was immediately impressed with the people and the facility! I've owned many BMW's and the BMW Store service experience is my baseline for quality customer care. I had no doubt that my time at Castrucci Ford would be fantastic! The service was completed in a timely fashion, and I received a follow-up call from my service adviser letting me know that my car was done and available for pickup. Upon arriving back to Castrucci that evening, I found my C-Max parked in the "rental car row" at the front of the dealership. I immediately walked around the car to inspect it and found that it had not been washed, something that I guess I take for granted as I assumed all dealerships wash customer cars. Upon checking in with the service folks, I spoke to my adviser to ask about any notes made during my full vehicle inspection, and he shared that they had "only" completed the recalls. This may have been just the way in which he said it, but my interpretation of his tone was that a vehicle inspection had not been completed, and also no paperwork was available showing an inspection. This really bummed me out, because that day was literally the final day of my 3-year warranty. When I scheduled my appointment, I had asked for a full inspection to confirm and verify that I didn't have any torn boots, irregular bushing wear, or anything else unusual that could have been covered by my full warranty. Armed with that disappointment, I headed out to my car where I once again had a disappointing moment. You see, I chose Castrucci of Alexandria for my service, because they are the only Hybrid/Electric certified Ford dealer in Northern Kentucky. I wanted to be sure the "right" people saw my C-Max Energi. Again, I have very high expectations for customer care, but I found my electric car with zero charge which truly shocked me since I know the dealership has a 240-Volt Level 2 charger. Overall, my experience with Castrucci was positive, but with three minor tweaks, it could have been amazing! I may return in the future to service my C-Max, but I also may not. Right now, there simply aren't any incentives for me to return. Suggestion #1: Wash customer cars. Suggestion #2: Inspect customer cars and document the results. Suggestion #3: Charge your customer's Electric Vehicles.
douggla1/04/2016 04:14:56 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Russell Holloway
We found what looked like a good deal on a used 2010 Lincoln Navigator L on the Castrucci Alexandria website. The car had just come in and hadn't been detailed yet. Russell was ready for our visit and had the vehicle ready for us We made a fair deal to buy it and the dealership had the car cleaned up for us to take home that day. We then made arrangements to bring it back in for a full detail, oil change and transmission flush. We dropped it off the following Monday, and picked up a loaner car that they provided for us to use for the day. Later that evening, the car was done as promised and looked fantastic. We had a great experience with everyone at the dealership. The price on this vehicle was VERY fair. Highly recommended!
dustin12/23/2015 09:00:38 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Routt
Purchased a new F-150 from Mike Routt at Castrucci Ford Alexandria. Here's my full report - I am a younger buyer, however I've bought over 35 cars in my life. I like to buy and sell, so I know all the song and dance from the buying to selling perspectives. The one thing I despised more than anything is when I have to buy from a dealership to get what I want. Why? They have rules, a process, and they have overhead your average private seller does not have to concern themselves with and almost all seem to think I can't afford the vehicle I want at the time and try presenting me with cheaper options or asking me "what's your payment need to be?" all the time. I'm typically a cash out the door buyer, I just want the bottom dollar price and I'm always a difficult client. I decided after looking online for some time that I wanted a very specific F-150. Castrucci had the best prices online, radio ads announced daily with their current sales, and my friends who purchased from Castrucci swear by this place so I gave them a try. They have a great reputation in Alexandria. Almost all residents have a personal relative who has bought from them in the past - and they maintain that reputation by repeat customers and word of mouth. Selection, simply put if they don't have it - they will get it. Sit down with them and tell them what you want - year/model/color/options/etc... they will get you the car you want so don't settle for what the other guys have on their lot. Sometimes it's worth the wait to get the car of your dreams. Service, typical dealership when it comes to the willingness to help - however the follow-through here is what sold me. They did exactly what they promised and more. Overall, I would gladly buy from them again in the future (hint, hint, mustang, hint, hint) and have already recommended them to my dad who is looking to buy a new truck as well. I'm pleased with my experience. Merry Christmas!
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Mike Castrucci Ford Lincoln of Alexandria : Alexandria, KY 41001 Car Dealership, and Auto Financing - Autotrader